[SOLVED] Broken Windows update / SFC - HELP PLS!!!

Thank you. Please manually download KB2871997 and save to your desktop. Go ahead and try installing from the manually downloaded file. Once done, please send me the following two logs.
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Thanks. Please do the following.

Step#1 - Export WU Key

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file WU (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
 
Thank you. Next please do the following.

FRST Registry Search
1. Click your Start button and choose Control Panel
2. Click the Programs link and then click the Turn Windows features on or off within the Programs and Features section.
3. Keep this Windows Features window open while you perform the following steps. <--Important
4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB2871997 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named Search.txt.
 
Farbar Recovery Scan Tool (x64) Version:05-07-2015
Ran by User at 2015-07-07 16:38:12
Running from C:\Users\User\Desktop
Boot Mode: Normal
================== Search Registry: "KB2871997" ===========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB2871997~31bf3856ad364e35~amd64~~6.1.2.5]
====== End of Search ======




I assume I will be deleting this registry key?

I won't do it until you confirm, don't worry. :D
 
Correct. All the packages in the ApplicabilityEvalucationCache key are the ones that show in the list to install. Let's try removing that key and see if it is no longer being offered. I assume by your response that you are comfortable deleting registry keys. If so, go ahead. If not, let me know.

Thanks.
 
Deleted: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB2871997~31bf3856ad364e35~amd64~~6.1.2.5]

Still the same. Only difference.... I have one additional 'optional' update that keeps returning now as well.

Update for Windows 7 for x64-based Systems (KB2952664)
Download size: 25 KB
Update type: Optional
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
http://support.microsoft.com/kb/2952664
Help and Support:
http://support.microsoft.com
 
Thank you. Updates come out on the 2nd Tuesday of every month so I'm not surprised another one snuck in there. I know you have done this many times previously however I'd like a fresh components hive and a couple fresh exports from your software hive. If you could do the following it will be appreciated. Thanks.

Step#1 - Retrieve Components Hive

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.


Step#2 - Export CBS Registry Key

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

Step#3 - Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
 
Thanks. Please do the following. Once this is done go back to Windows Update and let me know what you see.

Step#1 - Run Windows Repairs
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Extract.JPG

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Capture.JPG



6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:


01 - Reset Registry Permissions
02 - Reset File Permissions
03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
06 - Repair Windows Firewall
10 - Remove Policies Set By Infection
14 - Remove Temp Files
15 - Repair Proxy Settings
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
StartRepairsWithReboot.JPG

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
 
All done. No change except for all of my hidden updates (like language packs) returning.

No luck yet.
 
OK, I'll provide next steps. Don't hide the language updates until we resolve your issue. Did you try installing KB2871997 again after doing the previous steps? If not, go ahead and just verify if it comes back as needing to be installed.

Thanks.
 
I did install KB2871997 again. It still installs successfully but comes back as soon as I check for updates again.

Too late about not hiding those updates: I did that immediately when they re-appeared.
 
Thanks for the info. Let's look at IE now. We'll come back to the others. I have what I need on those now.

Install IE 11 manually
1. Download and install IE 11 from here.
2. If it fails, please provide me with the following logs
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
C:\Windows\IE11_Main.log
 
Please try removing a couple updates and let me know the results of each.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2670838
wusa /uninstall /KB:2834140

4. Let me know if it says it was successful or if there are any errors.
 
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