Can't fix error 0x80004002

N

Nafer

Active member
Mar 28, 2025
37
Hi, i'm having problems updating my pc. When i try it gives me error 0x80004002. I tried i lot of fixes, troubleshooting etc but nothing is working. During the attempts i noticed the same error when i launched the cmd C:\Windows\System32>dism /online /cleanup-image /restorehealth.
This thread seems to have solved my problem, but with specific fix wich i think i can't use and it talks about "corrupted servicing stack" [SOLVED] - Windows Update, sfc & dism not working, Windows 10 22H2 x64 (10.0.19045.4412)

Someone had the same issue or knows how to help? Thank you so much in advance
 
Hi @Nafer,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi, i posted without following the instructions last time so i'm doing it right this time, sorry.

I'm having problems updating my pc. When i try it gives me error 0x80004002. I tried i lot of fixes, also an ISO in place update but nothing is working. During the attempts i noticed the same error when i launched the cmd C:\Windows\System32>dism /online /cleanup-image /restorehealth.
This thread seems to have solved a problem really similar to minne, it talks about "corrupted servicing stack" [SOLVED] - Windows Update, sfc & dism not working, Windows 10 22H2 x64 (10.0.19045.4412)

Thank you in advance for all the help you can give me, i'm really desperate because i need this pc for work and its becoming impossible since it keeps on crashing.
 

Attachments

Hi and welcome to Sysnative,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Step 1. Download
67139f7e69a58-SFCFix-ico.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
67139f52b3c1e-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Reboot the system and run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Here's the file. When i try DISM /online /cleanup-image /RestoreHealth it keeps me giving error 0x80004002 and it gives me the message (i'm translating this so i don't know if it's the right words sorry) "interface not supported).
 

Attachments

Please run the System File Checker and post the result. If it fails attach a new copy of the CBS logs.
Code: 
SFC /Scannow
 
Run the following DISM command again and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
C:\Windows\System32>DISM /online /cleanup-image /RestoreHealth

Strumento Gestione e manutenzione immagini distribuzione
Versione: 10.0.22621.2792

Versione immagine: 10.0.22631.4317


Errore: 0x80004002

Interfaccia non supportata.

Il file di registro di Gestione e manutenzione immagini
distribuzione (DISM) è disponibile in C:\WINDOWS\Logs\DISM\dism.log

C:\Windows\System32>

it's in italian sorry but that's my os language, if i can change it for making things easier i'll do it if it's possible
 

Attachments

Open an elevated command prompt, run the following commands and copy paste the result in your next post.
Code: 
reg query HKEY_CLASSES_ROOT\CLSID\{75207391-23F2-4396-85F0-8FDB879ED0ED} 
reg query HKEY_CLASSES_ROOT\CLSID\{75207391-23F2-4396-85F0-8FDB879ED0ED}\InProcServer32
 
Microsoft Windows [Versione 10.0.22631.4317]
(c) Microsoft Corporation. Tutti i diritti riservati.

C:\Windows\System32>reg query HKEY_CLASSES_ROOT\CLSID\{75207391-23F2-4396-85F0-8FDB879ED0ED}

HKEY_CLASSES_ROOT\CLSID\{75207391-23F2-4396-85F0-8FDB879ED0ED}
(Predefinito) REG_SZ Component Based Servicing Session Proxy/Stub

HKEY_CLASSES_ROOT\CLSID\{75207391-23F2-4396-85F0-8FDB879ED0ED}\InProcServer32

C:\Windows\System32>reg query HKEY_CLASSES_ROOT\CLSID\{75207391-23F2-4396-85F0-8FDB879ED0ED}\InProcServer32

HKEY_CLASSES_ROOT\CLSID\{75207391-23F2-4396-85F0-8FDB879ED0ED}\InProcServer32
(Predefinito) REG_EXPAND_SZ %SystemRoot%\servicing\CbsApi.dll
ThreadingModel REG_SZ Both


C:\Windows\System32>
 
Please run the DISM again with Process Monitor running.

Step1. Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Run the DISM just like you have in the past.
3. Stop Process Monitor a minute after as it fails. You can simply do this by clicking the capture icon (CTRL +E) on the toolbar as shown below.

67c2dd018fcab-Process-Monitor.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
6. Upload also the latest CBS log for the time stamps.
 
Open an elevated command prompt, run the following commands and copy paste the result in your next post.
Code: 
reg query HKEY_CLASSES_ROOT\CLSID\{DF0B3D60-548F-101B-8E65-08002B2BD119} /s
 
Microsoft Windows [Versione 10.0.22631.4317]
(c) Microsoft Corporation. Tutti i diritti riservati.

C:\Windows\System32>reg query HKEY_CLASSES_ROOT\CLSID\{DF0B3D60-548F-101B-8E65-08002B2BD119} /s

HKEY_CLASSES_ROOT\CLSID\{DF0B3D60-548F-101B-8E65-08002B2BD119}
(Predefinito) REG_SZ PSSupportErrorInfo

HKEY_CLASSES_ROOT\CLSID\{DF0B3D60-548F-101B-8E65-08002B2BD119}\InprocServer32
(Predefinito) REG_SZ C:\Windows\System32\oleaut32.dll


C:\Windows\System32>
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
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