Error 80073712: Havent been able to install most updates for almost 2 years

Hi again,

I have this error now:

Error: 87


DISM doesn't recognize the command-line option "Al-Jefairi\desktop\Windows6.1-KB
4462923-x64.cab\Windows6.1-KB4462923-x64.cab".
For more information, refer to the help by running DISM.exe /?.


The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

---------------------------

I think the error happened because my user profile is 2 names (which has a space between them). So it thinks the second name is part of a command I suppose.
Also, I believe the command is wrong. I assume it's suppose to be this:
dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4462923-x64.cab
instead of:
dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4462923-x64.cab\Windows6.1-KB4462923-x64.cab

So, I hope this is ok. I figured I can go ahead, copy the folder to C:/ instead, and use the following command:
dism /online /add-package /packagepath:C:\Windows6.1-KB4462923-x64.cab
Once I did that, I got this error:
Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~amd64~
~7601.24263.1.4
[== 4.0% ]
An error occurred - Package_for_RollupFix Error: 0x80073701


Error: 14081


The referenced assembly could not be found.


The DISM log file can be found at C:\Windows\Logs\DISM\dism.log


--------------------------------------------------------------------------------

Assuming you still want the CBS.log, I have it attached.
 

Attachments

Greetings.

Yes, you were correct the space in your user name caused the issue.

The latest CBS log indicates there may be an issue with another update which I would like to try to uninstall.

Please do this.

===================================================

Manually Uninstalling a Windows Update

--------------------

  • Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type or copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:3207752​

  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
  • Report in your reply whether the update was successfully uninstalled or was not found
===================================================

Things I would like to see in your next reply.

  • Update uninstall?
 
Greetings.

Great. I would like for us to repeat our steps in Post #49 to see which Windows Updates are available now.
 
Hi,

Same ones. Here they are again:

Important:
KB4462923
KB2952664

Optional:
KB4462927
KB4462500

In addition, there are 2 more in the important columns. They are NOT for windows 7 though. They are supposedly for Office 2010 (which I have). It says that they were published just a weeks ago (11/06/2018)
Here are their numbers:
KB2863821
KB4461522
 
Thank you for the update.

Let's retry a previous attempt to install an Update. Please do this, making sure the Windows6.1-KB4462923-x64.cab folder is on the Desktop.

===================================================

Installing Update Using DISM With CBS.log

--------------

  • Click on Start type Command Prompt, right click on Command Prompt above and select Run as administrator
  • Copy and paste the following into the Command Prompt window then press Enter
dism /online /add-package /packagepath:"C:\Users\Ahmed Al-Jefairi\desktop\Windows6.1-KB4462923-x64.cab\Windows6.1-KB4462923-x64.cab"​

  • You should be notified The operation completed successfully
  • If a restart is requested please do so
  • If this was not successful stop and provide the error information
  • In either case press the Windows Key + E at the same time and navigate to the C:\Windows\Logs\CBS folder
  • Right click on the CBS file, select Send to, select Compressed (zipped) folder, and a zipped CBS folder will appear. Attach that zipped folder to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Install successful?
  • Error message, if applicable
  • Attached zipped CBS folder
 
Hi again,

Thanks for the fast reply. So I did it again, and got another error:

---------------------------------------------------------------------------------------------------------
Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~amd64~
~7601.24263.1.4
[ 1.0% ]
An error occurred - Package_for_RollupFix Error: 0x80073712


Error: 14098


The component store has been corrupted.


The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

------------------------------------------------------------------------------------------------------

You'll find the cbs.zip attached.

Thanks again
 

Attachments

Thank you for the information.

There is a similar but different error in the latest CBS log. I just wanted to let you know there is a bit of research to do and I will need to continue it in the morning. Looks like you are online and I didn't want to leave you hanging, not knowing I am logging off for the evening.

Thanks for your understanding, I really do appreciate it.
 
Greetings.

We need to repeat some steps we took to get updated information. If you still have the Components.zip and setupapi.dev.log.zip files on your Desktop rename them to include "old" before completing the below.

Please do this.

===================================================

Retrieving Components Hive Using SFCFix Script

--------------------

  • Reboot your computer
  • If necessary, download SFCFix.exe by niemiro and save it to your Desktop
  • Download View attachment SFCFix.txt and save it to your Desktop
  • Close any open programs or windows
  • Drag the SFCFix.txt file over the SFCFix.exe icon and release it to run the fix
  • Once processed a SFCFix.txt document will open on your Desktop, with a copy placed on your Desktop as well
  • Copy and paste the contents of the SFCFix.txt report in your reply
  • In addition, a Components.zip and setupapi.dev.log.zip file will be placed on your desktop
  • Upload the Components.zip and setupapi.dev.log.zip files to either SendSpace or the upload site of your choice and provide a link to the download in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:

  • SFCFix.txt
  • Links to download locations
 
Hi,

Here is the link for Components.zip:
https://mega.nz/#!3BNzBKbZ!ltCOlKfJOF3g1TQGm4bpkAywM0EdaajLdiaEW5MP7eg

Setupapi.dev.log.zip is attached, and here is the SFCFix.txt:


------------------------------------------------------------------------------------------------------------
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-11-14 04:09:02.272
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Ahmed Al-Jefairi\Desktop\SFCFix.txt [0]








Zip::
Successfully copied file C:\Windows\Sysnative\Config\Components to zip file at C:\Users\Ahmed Al-Jefairi\Desktop\Components.zip.
Successfully copied file C:\Windows\INF\setupapi.dev.log to zip file at C:\Users\Ahmed Al-Jefairi\Desktop\setupapi.dev.log.zip.
Zip:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-11-14 04:09:08.309
Script hash: qbgfPbb47iezoS5EonIiqNKRjPiHGsUBDbYA1vQp7eU=
----------------------EOF-----------------------
 

Attachments

Thank you for your patience.

Please do this.

===================================================

SFCFix Script

--------------------

  • If necessary, download SFCFix.exe by niemiro and save it to your Desktop
  • Download View attachment SFCFix.txt and save it to your Desktop
  • Close any open programs or windows
  • Drag the SFCFix.txt file over the SFCFix.exe icon and release it to run the fix
  • Once processed a SFCFix.txt document will open on your Desktop, with a copy placed on your Desktop as well
  • Copy and paste the contents of the SFCFix.txt report in your reply
===================================================

Sfc /Scannow with CBS Log From an Elevated Command Prompt

--------------------

  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • After the C:\Windows\system32 command prompt type sfc /scannow and hit Enter
  • Once you are back at the C:\Windows\system32 command prompt copy and paste the below then hit Enter
copy "%windir%\logs\cbs\cbs.log" "%userprofile%\Desktop\cbs.txt"​

  • Please zip and attach the file to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:


  • SFCFix.txt
  • Attached Zip file
 
Hi,

cbs zip attached, and here is the sfcfix.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-11-15 16:02:34.939
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Ahmed Al-Jefairi\Desktop\SFCFix.txt [0]








PowerCopy::
Line blocked (invalid colon position): HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_usbport.inf_31bf3856ad364e35_none_4ab82b7b07b5523a\v!6.1.7601.23529.
Line blocked (invalid colon position): "InstallMapMissingComponentKey"=-.
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-11-15 16:02:34.944
Script hash: /2wU8+tq7nqPQGCUcm45m+Xnnb52XXCoJucMjUqXZRk=
----------------------EOF-----------------------
 

Attachments

Greetings.

I need to modify the script a bit since the last script didn't do what we wanted it to.

Please do this.

===================================================

SFCFix Script

--------------------

  • If necessary, download SFCFix.exe by niemiro and save it to your Desktop
  • Download View attachment SFCFix.txt and save it to your Desktop
  • Close any open programs or windows
  • Drag the SFCFix.txt file over the SFCFix.exe icon and release it to run the fix
  • Once processed a SFCFix.txt document will open on your Desktop, with a copy placed on your Desktop as well
  • Copy and paste the contents of the SFCFix.txt report in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:

  • SFCFix.txt
 
Hello,

Here is the new log:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-11-16 01:54:42.158
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Ahmed Al-Jefairi\Desktop\SFCFix.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_usbport.inf_31bf3856ad364e35_none_4ab82b7b07b5523a\v!6.1.7601.23529.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_usbport.inf_31bf3856ad364e35_none_4ab82b7b07b5523a\v!6.1.7601.23529.


Failed to import registry key HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_usbport.inf_31bf3856ad364e35_none_4ab82b7b07b5523a\v!6.1.7601.23529.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_usbport.inf_31bf3856ad364e35_none_4ab82b7b07b5523a\v!6.1.7601.23529.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-11-16 01:54:42.716
Script hash: Y2UoZc8v0pw5Y48CSFbzKK22GP9hZ/jKqexPtk9hbpQ=
----------------------EOF-----------------------
 
Greetings.

Looks like the entry does not want to cooperate. Please try it this way.

===================================================

Farbar Recovery Scan Tool (FRST) Fix

--------------------
  • If necessary, download Farbar Recovery Scan Tool for either 64bit or 32bit computers. If unsure, download both and only the correct one will work.
  • Right click on the FRST icon and select Run as administrator
  • Highlight the below information then hit the Ctrl + C keys at the same time
  • The information will be copied invisibly and will be "pasted" into FRST automatically when you click Fix as instructed below
Start::
CloseProcesses:
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
DeleteValue: HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_usbport.inf_31bf3856ad364e35_none_4ab82b7b07b5523a\v!6.1.7601.23529|InstallMapMissingComponentKey
End::
Click to expand...


  • Click Fix
  • Allow your computer to reboot
  • When completed he tool will create a log on the desktop called Fixlog.txt. Copy and paste the report in your reply.
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Fixlog
 
Hi,

The tool is causing me a headache. Apparently, there is a new version out, but it's not updating correctly, and the program is auto updating. Therefore, the result is that it's a continuous loop of trying to update.

I deleted the copies I had and proceeded to download a new one, but same issue.

Try launching it. Maybe you will see what I am talking about.

Thanks!
 
Greetings.

I just received notification from the author the newest version is experiencing problems. Try to disconnect from the internet when you are all set to run it and hopefully you will receive a notice the update failed which should stop the loop.
 
Greetings.

It has been reported the updated version of FRST is in good working order. I would recommend connecting back to the Internet and when you launch FRST allow it to update.

By all means let me know if you still experience any issues.
 
Hi,

sorry for the delay. I just want to inform you I'll probably be away today and possibly tomorrow. I'll be sure to reply as soon as I'm back
 
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