Error 80073712: Havent been able to install most updates for almost 2 years

Hello again,

I'll be on and off today and tomorrow probably. I managed to do the last set of instructions. Here is the fixlog:

Fix result of Farbar Recovery Scan Tool (x64) Version: 15.11.2018
Ran by Ahmed Al-Jefairi (17-11-2018 21:30:24) Run:7
Running from E:\
Loaded Profiles: Ahmed Al-Jefairi (Available Profiles: Ahmed Al-Jefairi)
Boot Mode: Normal
==============================================


fixlist content:
*****************
CloseProcesses:
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
DeleteValue: HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_usbport.inf_31bf3856ad364e35_none_4ab82b7b07b5523a\v!6.1.7601.23529|InstallMapMissingComponentKey


*****************


Processes closed successfully.


========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========


The operation completed successfully.




========= End of CMD: =========


"HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_usbport.inf_31bf3856ad364e35_none_4ab82b7b07b5523a\v!6.1.7601.23529\\InstallMapMissingComponentKey" => removed successfully




The system needed a reboot.


==== End of Fixlog 21:30:26 ====
 
Hi, I'm back :)

Excellent to hear! The old KB pack is not available anymore. It's been replaced with November's pack: KB4467107

I also have these 2 important packs now:
KB2952664
KB890830

Further more, I no longer have any optional updates (with the exception of the language packs that I chose not to install)

Should I go ahead and install the first one?
 
Very good.

Yes only install KB4467107 then zip and attach the CBS.zip file to your reply.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Did the Update install?
  • Attached CBS.zip file
 
Thank you for your continued patience.

Please do this to correct the next issue we are facing.

===================================================

SFCFix Script

--------------------

  • If necessary, download SFCFix.exe by niemiro and save it to your Desktop
  • Download View attachment SFCFix.txt and save it to your Desktop
  • Close any open programs or windows
  • Drag the SFCFix.txt file over the SFCFix.exe icon and release it to run the fix
  • Once processed a SFCFix.txt document will open on your Desktop, with a copy placed on your Desktop as well
  • Copy and paste the contents of the SFCFix.txt report in your reply
===================================================

Please attempt to update only KB4467107. If it is unsuccessful provide the latest CBS log file.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:

  • SFCFix.txt
  • Windows update?
 
Hello,

Here is the SFCFix.txt. I didnt try installing the update as this seemingly failed?

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-11-21 03:30:55.349
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Ahmed Al-Jefairi\Desktop\SFCFix.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.


Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_machine.inf_31bf3856ad364e35_6.1.7601.17514_none_1838f2aad55063bb.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\machine.inf_31bf3856ad364e35_6.1.7601.17514_1838f2aad55063bb.


Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_machine.inf_31bf3856ad364e35_6.1.7601.17514_none_1838f2aad55063bb with error code ERROR_FILE_NOT_FOUND.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\machine.inf_31bf3856ad364e35_6.1.7601.17514_1838f2aad55063bb with error code ERROR_FILE_NOT_FOUND.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive failed to complete successfully.








Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2018-11-21 03:30:55.937
Script hash: +KFqme4TjwPKzy80VS5z90FtCFU3BCzIIdbuPR9Xdsw=
----------------------EOF-----------------------
 
Greetings.

For some reason your computer and our tool do not get along. Please do this.

===================================================

Farbar Recovery Scan Tool (FRST) Fix

--------------------

  • Right click on the FRST icon and select Run as administrator
  • Highlight the below information then hit the Ctrl + C keys at the same time
  • The information will be copied invisibly and will be "pasted" into FRST automatically when you click Fix as instructed below
Code: 
Start::
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS 
DeleteValue: HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_machine.inf_31bf3856ad364e35_none_36b4abb92bcdda36\v!6.1.7601.17514|InstallMapMissingComponentKey
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_machine.inf_31bf3856ad364e35_6.1.7601.17514_none_1838f2aad55063bb]
"S256H"=hex:2e,5b,26,c6,51,9f,82,cc,f3,71,59,cf,25,1f,40,41,66,5d,91,c8,20,07,\
22,58,db,9f,7a,aa,5e,55,09,67
"identity"=hex:6d,61,63,68,69,6e,65,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,3d,\
6e,65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,74,\
65,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,31,37,35,31,34,\
2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,\
61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,\
65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,\
65,3d,4e,6f,6e,53,78,53
"f!streamci.dll"=hex:73,00,74,00,72,00,65,00,61,00,6d,00,63,00,69,00,2e,00,64,\
00,6c,00,6c,00
"f!swenum.sys"=hex:73,00,77,00,65,00,6e,00,75,00,6d,00,2e,00,73,00,79,00,73,00
"f!uliagpkx.sys"=hex:55,00,4c,00,49,00,41,00,47,00,50,00,4b,00,58,00,2e,00,53,\
00,59,00,53,00
"f!nv_agp.sys_5de1a5111e03fa54"=hex:4e,00,56,00,5f,00,41,00,47,00,50,00,2e,00,\
53,00,59,00,53,00
"f!vdrvroot.sys"=hex:76,00,64,00,72,00,76,00,72,00,6f,00,6f,00,74,00,2e,00,73,\
00,79,00,73,00
"f!mssmbios.sys"=hex:6d,00,73,00,73,00,6d,00,62,00,69,00,6f,00,73,00,2e,00,73,\
00,79,00,73,00
"f!agp440.sys"=hex:41,00,47,00,50,00,34,00,34,00,30,00,2e,00,73,00,79,00,73,00
"f!msisadrv.sys"=hex:6d,00,73,00,69,00,73,00,61,00,64,00,72,00,76,00,2e,00,73,\
00,79,00,73,00
"f!isapnp.sys"=hex:69,00,73,00,61,00,70,00,6e,00,70,00,2e,00,73,00,79,00,73,00
"ClosureFlags"=dword:00000003
"c!machine.inf_31bf3856ad364e35_6.1.7601.17514_1838f2aad55063bb"=hex:
"f!termdd.sys"=hex:74,00,65,00,72,00,6d,00,64,00,64,00,2e,00,73,00,79,00,73,00
"f!machine.inf"=hex:6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,2e,00,69,00,6e,\
00,66,00
"f!volmgr.sys"=hex:76,00,6f,00,6c,00,6d,00,67,00,72,00,2e,00,73,00,79,00,73,00
"f!pci.sys"=hex:70,00,63,00,69,00,2e,00,73,00,79,00,73,00

[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\machine.inf_31bf3856ad364e35_6.1.7601.17514_1838f2aad55063bb]
"appid"=hex:6d,61,63,68,69,6e,65,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,3d,6e,\
65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,74,65,\
2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,31,37,35,31,34,2c,\
20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,61,\
64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,65,\
63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,65,\
3d,4e,6f,6e,53,78,53
"p!CBS_microsoft-windows-common-drivers-package~31bf3856ad364e35~am_3650d01233e12925"=hex:63,\
00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
43,6f,6d,6d,6f,6e,2d,44,72,69,76,65,72,73,2d,50,61,63,6b,61,67,65,7e,33,31,\
62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,36,2e,31,\
2e,37,36,30,31,2e,31,37,35,31,34,2e,43,52,49,54,44,4f,51,2d,49,4e,46,5f,6d,\
61,63,68,69,6e,65
"i!CBS_microsoft-windows-common-drivers-package~31bf3856ad364e35~am_3650d01233e12925"=hex:63,\
00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
43,6f,6d,6d,6f,6e,2d,44,72,69,76,65,72,73,2d,50,61,63,6b,61,67,65,7e,33,31,\
62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,36,2e,31,\
2e,37,36,30,31,2e,31,37,35,31,34,2e,43,52,49,54,44,4f,51,2d,49,4e,46,5f,6d,\
61,63,68,69,6e,65 
EndRegedit:
Reboot:
End::
  • Click Fix
  • Please copy and paste the contents of the Fixlog.txt file on your Desktop.
===================================================

Please attempt to update only KB4467107. If it is unsuccessful provide the latest CBS log file.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Fixlog
  • Windows Update?
  • CBS log, if necessary
 
Hi,

Sorry for the delay. I appreciate your patience on the matter.
So I ran the fix. Then I ran the update. It failed.

Below is fixlog, and attached you'll find cbs.log:

Fix result of Farbar Recovery Scan Tool (x64) Version: 21.11.2018
Ran by Ahmed Al-Jefairi (24-11-2018 03:33:43) Run:8
Running from E:\
Loaded Profiles: Ahmed Al-Jefairi (Available Profiles: Ahmed Al-Jefairi)
Boot Mode: Normal
==============================================


fixlist content:
*****************
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
DeleteValue: HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_machine.inf_31bf3856ad364e35_none_36b4abb92bcdda36\v!6.1.7601.17514|InstallMapMissingComponentKey
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_machine.inf_31bf3856ad364e35_6.1.7601.17514_none_1838f2aad55063bb]
"S256H"=hex:2e,5b,26,c6,51,9f,82,cc,f3,71,59,cf,25,1f,40,41,66,5d,91,c8,20,07,\
22,58,db,9f,7a,aa,5e,55,09,67
"identity"=hex:6d,61,63,68,69,6e,65,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,3d,\
6e,65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,74,\
65,2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,31,37,35,31,34,\
2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,\
61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,\
65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,\
65,3d,4e,6f,6e,53,78,53
"f!streamci.dll"=hex:73,00,74,00,72,00,65,00,61,00,6d,00,63,00,69,00,2e,00,64,\
00,6c,00,6c,00
"f!swenum.sys"=hex:73,00,77,00,65,00,6e,00,75,00,6d,00,2e,00,73,00,79,00,73,00
"f!uliagpkx.sys"=hex:55,00,4c,00,49,00,41,00,47,00,50,00,4b,00,58,00,2e,00,53,\
00,59,00,53,00
"f!nv_agp.sys_5de1a5111e03fa54"=hex:4e,00,56,00,5f,00,41,00,47,00,50,00,2e,00,\
53,00,59,00,53,00
"f!vdrvroot.sys"=hex:76,00,64,00,72,00,76,00,72,00,6f,00,6f,00,74,00,2e,00,73,\
00,79,00,73,00
"f!mssmbios.sys"=hex:6d,00,73,00,73,00,6d,00,62,00,69,00,6f,00,73,00,2e,00,73,\
00,79,00,73,00
"f!agp440.sys"=hex:41,00,47,00,50,00,34,00,34,00,30,00,2e,00,73,00,79,00,73,00
"f!msisadrv.sys"=hex:6d,00,73,00,69,00,73,00,61,00,64,00,72,00,76,00,2e,00,73,\
00,79,00,73,00
"f!isapnp.sys"=hex:69,00,73,00,61,00,70,00,6e,00,70,00,2e,00,73,00,79,00,73,00
"ClosureFlags"=dword:00000003
"c!machine.inf_31bf3856ad364e35_6.1.7601.17514_1838f2aad55063bb"=hex:
"f!termdd.sys"=hex:74,00,65,00,72,00,6d,00,64,00,64,00,2e,00,73,00,79,00,73,00
"f!machine.inf"=hex:6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,2e,00,69,00,6e,\
00,66,00
"f!volmgr.sys"=hex:76,00,6f,00,6c,00,6d,00,67,00,72,00,2e,00,73,00,79,00,73,00
"f!pci.sys"=hex:70,00,63,00,69,00,2e,00,73,00,79,00,73,00
[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\machine.inf_31bf3856ad364e35_6.1.7601.17514_1838f2aad55063bb]
"appid"=hex:6d,61,63,68,69,6e,65,2e,69,6e,66,2c,20,43,75,6c,74,75,72,65,3d,6e,\
65,75,74,72,61,6c,2c,20,54,79,70,65,3d,64,72,69,76,65,72,55,70,64,61,74,65,\
2c,20,56,65,72,73,69,6f,6e,3d,36,2e,31,2e,37,36,30,31,2e,31,37,35,31,34,2c,\
20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,61,\
64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,65,\
63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,65,\
3d,4e,6f,6e,53,78,53
"p!CBS_microsoft-windows-common-drivers-package~31bf3856ad364e35~am_3650d01233e12925"=hex:63,\
00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
43,6f,6d,6d,6f,6e,2d,44,72,69,76,65,72,73,2d,50,61,63,6b,61,67,65,7e,33,31,\
62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,36,2e,31,\
2e,37,36,30,31,2e,31,37,35,31,34,2e,43,52,49,54,44,4f,51,2d,49,4e,46,5f,6d,\
61,63,68,69,6e,65
"i!CBS_microsoft-windows-common-drivers-package~31bf3856ad364e35~am_3650d01233e12925"=hex:63,\
00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
43,6f,6d,6d,6f,6e,2d,44,72,69,76,65,72,73,2d,50,61,63,6b,61,67,65,7e,33,31,\
62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,36,2e,31,\
2e,37,36,30,31,2e,31,37,35,31,34,2e,43,52,49,54,44,4f,51,2d,49,4e,46,5f,6d,\
61,63,68,69,6e,65
EndRegedit:
Reboot:


*****************




========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========


The operation completed successfully.




========= End of CMD: =========


"HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_machine.inf_31bf3856ad364e35_none_36b4abb92bcdda36\v!6.1.7601.17514\\InstallMapMissingComponentKey" => removed successfully


====> Registry




The system needed a reboot.


==== End of Fixlog 03:33:44 ====

P.S: Happy Thanksgiving to you and your family :)
 

Attachments

Greetings,

Thank you for your continued patience, I apologize for the delay.

I would like you to download and install KB2862335. There are Install Instructions on the page as well. If it is unsuccessful provide the latest CBS log file.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.


  • KB2862335 Update?
  • CBS log, if necessary
 
Last edited by a moderator:
Hello,

I ran the installer. It said this update is already installed on my computer.
Since it didnt technically fail, do you still need the cbs.log?

Thanks!
 
Let's do this as the update may have become corrupted.

===================================================

Manually Uninstalling a Windows Update

--------------------

  • Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type or copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:2862335​

  • Click Yes on the Do you want to uninstall the following Windows software update? screen
  • Report in your reply whether the update was successfully uninstalled
===================================================

Install KB2862335.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Update uninstall?
  • Update install?
 
Hello,

I did the command, and it proceeded to uninstall. But the screen then disappeared. Am I suppose to get a screen saying that it failed or succeeded?

Afterwards, I tried installing it again. Interestingly, the installer gave me the "The update is not applicable to your computer" message.

I dont suppose this was supposed to happen?
 
No, that is not what we were anticipating.

Please do this.

===================================================

Manually Uninstalling a Windows Update

--------------------

  • Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type or copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:2862335​

  • Click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen then stop and let me know
  • If the update is not installed click OK then complete the next step
  • Attempt to install only KB4467107 from your list of available updates
  • If you attempted to install KB4467107 and it fails please attach the CBS log file
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Results?
 
Thank you, we need to gather some additional information. Please do this.

===================================================

Obtaining Registry Hive Information Using Farbar Recovery Scan Tool (FRST)

--------------------

  • If FRST is installed on your computer right click on the icon then rename it to Uninstall
  • Right click on Uninstall and select Run as administrator
  • Click OK to restart your computer
  • Download a new copy of FRST for either 64 bit or 32 bit computers and save it to your Desktop. If unsure, download both and only the correct one will run.
  • Right click on FRST and select Run as administrator
  • Click Yes on the Disclaimer of warranty
  • Highlight the below information then hit the Ctrl + C keys at the same time
  • The information will be copied invisibly and will be "pasted" into FRST automatically when you click Fix as instructed below
Start::
Zip: C:\FRST\Hives\Components;C:\FRST\Hives\Software
End::
Click to expand...


  • Click Fix
  • When completed the tool will create a log on the desktop called Fixlog.txt. Copy and paste the report in your reply.
  • The tool will also create a .zip file on your Desktop with today's date and time, example 10.12.2018_13.04.06.zip.
  • Upload it to SendSpace or the hosting site of your choice.
  • Left click on Oh My!, select Private Message, then send me the download link. For the sake of your privacy do not attach this file to your reply or publicly share the link information.
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Fixlog
  • Personal message
 
Hello,

Thanks for the new set of instructions. I am running out of time today. I will do these tomorrow and PM you the link for the required uploads
 
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