[SOLVED] Help w/ corrupt files caused by Windows update

Attached are the 2 CheckSUR files that I can see.

Also, wanted to let you know that for the last 2 days, (never happened prior) upon leaving the laptop turned on but not using it in any way, I have returned to it twice now where it is basically locked up via the CPU I guess trying to complete some type of process perhaps. HD light stays solidly lit up & can hear it spinning. I say this as despite what I try to do to get it to become responsive, (like Control/ALT/Delete) to try to see if there is some type of application running or at least to see what processes are taxing the CPU, I am unable to get it to respond. Each time, I have let it try to complete whatever it is trying to do for 4 to 5 hrs but to no avail, so I have had to unplug it in order to get it to shut down. Only indication it has given me is yesterday, after being unresponsive for 5 hrs, mouse cursor became freed up/responsive but when I tried to use it to close a window on the screen, the cursor locked up and the window I was trying to close said at top of it 'Windows is not responding'. So this is something new. This only began after working to complete this step:
Step #3 – SURT/DISM Scan Read More:
As in the first step, even if you have done this previously please repeat so that the logs that are provided/analyzed are current.

Windows Vista/Windows 7/Server 2008/Server 2008R2
1. Download and run the appropriate package for your operations system from this link.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.

So far today, it has not done this but wanted to make you aware of it. Not sure if the attached files will indicate this problem or not. Thanks



 

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Hi,

Those errors on the CheckSUR.log can be safely ignored.

The locked up its a common symptom of a bad HDD, this just happen to a colleague at my work...
 
I am planning on doing that within the next few days. I just have to wait until I get a scheduled Web conference completed as I need this laptop to be functioning properly for that. In not knowing anything about that program other than seeing what some of the CNET reviews said, I want to be sure it doesn't cause any other issues even though it seems promising. I will be reaching out, once I have run it to let you know the results. Thanks for your guidance.
 
Hi,

Thanks for the update. I know the program, it works but the demo will only fix a bad sector as you notice.

Besides the Bad Sectors there are other problems that can affect the hard drive and make it fail, without installing more software you can use GSmartControl to test the drive again to see if it passes the Short and Extended tests also post a screenshot of the Error Log that it should show the last errors detected by the drive.
 
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As advised, I ran the GSmartControl again and seems to have provided the same results as the prior time I ran it. I posted what it showed below.

Clearly, I could be wrong on this (thinking I am getting the HD failure warning due to a bad sector) but given that I was getting the exact same thing even after installing a new hard drive, It just seemed unlikely that the new hard drive had a physical issue. I guess what I assumed is that since I installed a new HD but used an image created from the old one during the restore process, that it was due to a software error (corrupt file) related. That is why I ended up removing the new HD which I still have in the box and put back in the old one. This all took place back in 2015 when I originally requested help on this forum.

I am not sure if the posted screen shot and text file will tell you anything but I will wait to hear back before I try the HDD Regenerator. I also wanted to note that the laptop is working better post the fixes you provided. I have been utilizing the 'sleep' function rather than rebooting to avoid the long boot times and like I believe I posted earlier when coming out of the 'sleep' function, it is now responding pretty quickly. I do however have to continue to deal w/ the sporadic 'HD failure warning' pop-up which is what I am hoping the HDD Regenerator may be able to effect via I guess making alterations to the bad sector. I still can't figure out how/why this pop-up went away back in 2015 until it reappeared on January 9 of this year. Thanks for the help.
 

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Hi,

Did you use the GSmartControl to test the drive again? it passes the Short and Extended tests now?
 
It did not pass either test, as still gets hung up at same sector. I did pre-scan w/ HDD Regen. and as you can see from snippit 1, it identifies same bad sector as Macrorit did. In order to do anything with HD though it is asking me to make change to BIOS (see snippit 2) 'If your SATA controller is working in AHCI mode, change it to compatible IDE mode'. Just wondering if you had an thoughts on this before I made the attempt. At my limited level of knowledge, the program is fairly difficult to follow so if you have any tips, they would be much appreciated. Thanks
 

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Hi,

The HDD is definitively bad notice that HDD regenerator also didn't check the drive full capacity because the test aborted!

About "AHCI mode change to compatible IDE mode" you can only do this if you create a bootable USB or cd/dvd with the program and then boot the computer using the USB flash drive or the cd/dvd, this Bios change needs to be reverted after the test or Windows will fail to boot!

It's allot of work for a software that only let you fix one bad sector for free but is your choice.
 
I agree, I was just basing my thoughts on the Macrorit results where the entire disc was checked over a 3 hr. and 4 min. time frame and it identified just the one bad sector. Are you thinking that result is possibly not accurate?

Given the two main current issues of 1) having to start laptop from the ‘sleep’ option to avoid waiting the 20 minutes to boot and 2) the sporadic ‘HDD failure pop-up’ warning, what do you see as the best alternative?

Do you feel it is better to try again to install the other hard drive (the one I bought when this issue started) and then reload all software, etc. (would have to do so from an older backup as have been unable to do a successful backup or create a system image since doing some of the repairs) or would it be less cumbersome to try the HDD Regenerator software or perhaps there is another option that I am missing? Those are the only two options I can think of. Thanks.
 

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Hi,

I would go with replacing the HDD, when signs of problems started (in 2015) there is no way to predict when the drive will fail completely.

I always recommend people start saving money for a new HDD at the first signs of trouble.

Do you have a way to connect the new HDD to the laptop without removing the old one?


Recently in similar problems I had success cloning the bad HDD with the free AOMEI Backupper Standard using the bootable Rescue Media create by the software
Best Free Backup Software for Windows 10, Windows 8.1/8, Windows 7, Vista, XP
 
No, I don't believe I do. I guess I would need some sort of dock or HD converter w/ a power supply?
 
joe4356 said:
No, I don't believe I do. I guess I would need some sort of dock or HD converter w/ a power supply?
Click to expand...

Yes something like that.

In that case you need to create a full image backup to an external HDD, replace the laptop HDD with a new one and restore the backup to the new HDD.

My recommendation is to boot the computer using the rescue disk, to do the backup and restore outside windows.
 
New HD is now in the laptop (passed GSMART Control test) but as was unable to do a full image backup outside of Windows when older HD was in laptop, I had to use an older image backup to restore from. As a result, I believe I am perhaps missing a windows file or two. Laptop is working fine but two items I noticed are as follows:

Sfc/scannow produces this: ‘Windows Resource Protection found corrupt files but was unable to fix some of them’.

Chkdsk is only able to be run in a recovery environment, even though it is reporting no errors after finishing.

In order to begin the process to correct this, would I need to follow steps 2, 4 & 5 again as per below directions, or 2,3,4 & 5? Thanks.

Step #2 - Run SFC Scan
Read More:
Even if you have done this previously, we need you to run a System File Checker scan on your machine so that the logs you provide will be current.

  1. Click on the Start button/screen and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator. Allow any User Account Control box that appears.
  3. When the command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, and press enter.

    sfc /scannow
  4. Once the command finishes, if you see "Windows Resource Protection did not find any integrity violations" then please move on to Step #3.
    If anything other than this appears, you may go directly to Step #4.
 

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Hi,

Thanks for the update.

Lets use SURT, please follow the instruction from post #4 and post the CheckSUR.log
 
Hi,

Thanks for the log.

Please run sfc /scannow one more time and when it finish collect the cbs.log for me.


Locate the log c:\Windows\logs\cbs\CBS.log copy the file to the Desktop, Zip it and attach to your post.

Note: If the file is too big to attach please upload it to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
 
SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    sfpcJCen14An3ndjNGCI7mByhjHJud.png
    SFCFIX.zip
  • Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

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