My PC is acting very strange

[DR M]

Logs seem much better than before.

Here are my next comments/instructions:

1. Remove external USB drives

Just you, me and your computer.


2. Do not download anything

I know you need your computer, but seeing new things on it every time I review your logs makes things difficult. That's why being here more than once helps the procedure.


3. Uninstall programs

• Download the Revo Uninstaller (Free Download) and save it on your Desktop.
• Double click on the exe file created on your Desktop to run the installer, and follow the instructions to install the program.
• Double click the program's icon to open it.
• Write in the search area, on the top left, the following program:

fullscreensavers Toolbar

• Choose the Uninstall tab from the menu and let the program to create a Restore point.
• Choose Scan, and then the Advanced mode scan.
• Select all the Sophos Anti-Virus items found, Delete and Next.
• Let the procedure be completed and click on Finish.
• Restart the computer.

Repeat the above procedure for the following programs...

Microsoft Office Professional Plus 2019 - en-us
Microsoft Office Professional Plus 2019 - en-us.proof
Vegas Pro 11.0

... and for any other program is not legally activated.


4. FRST fix

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system

• Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.

Start::
CreateRestorePoint:
CloseProcesses:
FirewallRules: [{C1C4A62E-3B96-4700-BC30-668435C35C10}] => (Allow) C:\Program Files\Microsoft Office\root\Office16\outlook.exe => No File
FF Plugin: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office\root\Office16\NPSPWRAP.DLL [No File]
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\NPSPWRAP.DLL [No File]
C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service
CMD: DISM /Online /Cleanup-Image /RestoreHealth
CMD: SFC /scannow
EmptyTemp:
End::

• Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your Desktop.
• Please post the log in your next reply.

In your next reply please post:

1. How the uninstall procedure went
2. The fixlog.txt

 

[crystald3w]

Hello DR M !

Im in the process of uninstalling "fullscreensavers Toolbar" but i have a concern..

In my screenshot...am i supposed to select all and delete ?

 

[DR M]

Yes, Crystal. :)

 

[crystald3w]

I have managed to uninstall all the mentioned programs, thank you! (they're the only ones)

Here's the fixlog.txt

 

[DR M]

Windows Resource Protection found corrupt files but was unable to fix some of them.

Crystal, the above statement appears again, indicating a system's corruption. I would like you to perform an in-place upgrade now, hoping that there will be a fix.


In-place upgrade

This will reinstall and update the operating system and fix any corruptions, without removing any file or program.

• Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
• Save the tool on your Desktop and double click to run it.
• On the License terms page, if you accept the license terms, select Accept.
• On the What do you want to do page, select Upgrade this PC now, and then select Next.
• Follow the instructions and select Keep personal files and apps, when you are asked to.
• It might take a couple of hours, depending on your wifi speed connection, to install Windows 10. Your PC will restart a few times. Make sure you don’t turn off your PC.
• After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.

After the upgrade...


SFC with FRST

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system

• Please select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.

Start::
CreateRestorePoint:
CloseProcesses:
CMD: DISM /Online /Cleanup-Image /RestoreHealth
CMD: SFC /scannow
End::

• Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your Desktop.
• Please post the log in your next reply.

In your next reply please post:

1. How the upgrade procedure went
2. The fixlog.txt

 

[crystald3w]

What can i do if the Windows installation gets stuck? ..its been on 59% for hours now.

 

[DR M]

It happens sometimes.

Leave it alone and go to sleep. Hopefully the upgrade will successfully complete.

 

[crystald3w]

Hello!

UPDATE:

 

[DR M]

Hi, Crystal.

I would wait.

I know it's frustrating, but the other option is to do a clean re-install. I want to use every mean I have before do that.

 

[DR M]

Have we reached 85%???

 

[crystald3w]

Actually...the other way around

 

[DR M]

Well, Crystal, this is too much...

I have seen computers taking up to two days to get updated but yours is the one with the biggest problem. I wish I knew how long is going to take until it gets to 100% and again, I can't be sure if the result will be successful.

It seems that we are going for a clean install of the operating system.

I have to ask you: Do you have a backup of your files in the computer?

 

[crystald3w]

Hello DR M!

It was going up by few percent after every 24hours....until today, as you can see in the photo.

Can i restart my pc and try it again though?

I do have my files backed up but what do you think?

 

[DR M]

Restart the computer and then:

Settings > Update and Security > Windows Update > View update history

Check if there is an error referring to the update failure and let me know.

 

[crystald3w]

Here you go.
This is what shows up.

 

[DR M]

These are the updates for the 20H2 version you are already running with.

I would like to see what is shown when you choose View Update History.

 

[crystald3w]

Here you go.

 

[DR M]

Crystal,

Go here: C:\Windows\Logs\CBS

Please attach the CBS.log

 

[crystald3w]

Hi,

I tried to upload the CBS.log but its too large.

Is there any other way?

 

[xrobwx71]

Use a service like Google Drive, Microsoft Onedrive or Dropbox.

Example for Onedrive