[SOLVED] Not sure if I'm posting in the right section
- Thread starter flipper26
- Start date
- Status
I can only perform some functions in Safe Mode, I can use Command Prompt, I can access Device Manager for instance but I can't search. It takes awhile to be able to load Device Manager, it's as if something is trying to load in the background.
I tried to click on "Apps & Preferences" when I was trying to figure out how to delete those programs. I let it run for quite awhile and got the message that "plug-ins failed to load" and when I rebooted the next day into Safe Mode, Google Chrome now appeared on the Desktop along with Microsoft Edge.
No, there's no more warranty on it.
I can try and delete those programs from your previous post using Command Prompt - did some research on how to do it.
I tried to click on "Apps & Preferences" when I was trying to figure out how to delete those programs. I let it run for quite awhile and got the message that "plug-ins failed to load" and when I rebooted the next day into Safe Mode, Google Chrome now appeared on the Desktop along with Microsoft Edge.
No, there's no more warranty on it.
I can try and delete those programs from your previous post using Command Prompt - did some research on how to do it.
Last edited:
Could you please follow this tutorial and run the memory diagnostic test. All instructions should be in there, but if you have any questions, please let me know.
Test RAM with PassMark MemTest86 (version 7.4 was used)
Test RAM with PassMark MemTest86 (version 7.4 was used)
I ran the memory diagnostic test. It was a pass with no errors. A text file and html file were created. I have attached the text file but the file extension for the html file is not allowed so I have done a copy and paste.
PASS
|
Summary
| Report Date | 2023-12-24 19:53:49 |
| Generated by | MemTest86 V10.6 Free (64-bit) Visit MemTest86.com to Upgrade to Pro |
| Result | PASS |
System Information
| EFI Specifications | 2.70 |
| System | |
| Manufacturer | ASUSTeK COMPUTER INC. |
| Product Name | ROG Strix G531GT_GL531GT |
| Version | 1.0 |
| Serial Number | K8NRCV05306335F |
| BIOS | |
| Vendor | American Megatrends Inc. |
| Version | G531GT.308 |
| Release Date | 02/01/2021 |
| Baseboard | |
| Manufacturer | ASUSTeK COMPUTER INC. |
| Product Name | G531GT |
| Version | 1.0 |
| Serial Number | K834NRCV00CZE9MB |
| CPU Type | Intel Core i7-9750H @ 2.60GHz |
| CPU Clock | 2635 MHz [Turbo: 4150.2 MHz] |
| # Logical Processors | 12 (6 enabled for testing) |
| L1 Cache | 4 x 64K (147234 MB/s) |
| L2 Cache | 4 x 256K (63117 MB/s) |
| L3 Cache | 12288K (25936 MB/s) |
| Memory | 16242M (16136 MB/s) |
| RAM Configuration | DDR4 2667MT/s / 1.200V |
| Number of RAM SPDs detected | 2 |
| SPD #0 | 8GB DDR4 1Rx8 PC4-21300 |
| Vendor Part Info | SK Hynix / HMA81GS6JJR8N-VK / 42E107DC |
| JEDEC Profile | 2666MT/s 19-19-19-43 1.2V |
| SPD #1 | 8GB DDR4 1Rx8 PC4-21300 |
| Vendor Part Info | SK Hynix / HMA81GS6JJR8N-VK / 42E107DB |
| JEDEC Profile | 2666MT/s 19-19-19-43 1.2V |
| Number of RAM slots | 4 |
| Number of RAM modules | 2 |
| DIMM A1 | 8GB DDR4 1Rx8 PC4-21300 |
| Vendor Part Info | SK Hynix / HMA81GS6JJR8N-VK / 42E107DC |
| SMBIOS Profile | 2667MT/s 1.2V |
| DIMM A2 | Empty slot |
| DIMM B1 | 8GB DDR4 1Rx8 PC4-21300 |
| Vendor Part Info | SK Hynix / HMA81GS6JJR8N-VK / 42E107DB |
| SMBIOS Profile | 2667MT/s 1.2V |
| DIMM B2 | Empty slot |
Result summary
| Test Start Time | 2023-12-24 16:48:29 |
| Elapsed Time | 3:00:10 |
| Memory Range Tested | 0x0 - 47E000000 (18400MB) |
| CPU Selection Mode | Parallel (All CPUs) |
| CPU Temperature Min/Max/Ave | 53C/97C/93C |
| # Tests Completed | 48/48 (100%) |
| # Tests Passed | 48/48 (100%) |
| Test | # Tests Passed | Errors |
| Test 0 [Address test, walking ones, 1 CPU] | 4/4 (100%) | 0 |
| Test 1 [Address test, own address, 1 CPU] | 4/4 (100%) | 0 |
| Test 2 [Address test, own address] | 4/4 (100%) | 0 |
| Test 3 [Moving inversions, ones & zeroes] | 4/4 (100%) | 0 |
| Test 4 [Moving inversions, 8-bit pattern] | 4/4 (100%) | 0 |
| Test 5 [Moving inversions, random pattern] | 4/4 (100%) | 0 |
| Test 6 [Block move, 64-byte blocks] | 4/4 (100%) | 0 |
| Test 7 [Moving inversions, 32-bit pattern] | 4/4 (100%) | 0 |
| Test 8 [Random number sequence] | 4/4 (100%) | 0 |
| Test 9 [Modulo 20, ones & zeros] | 4/4 (100%) | 0 |
| Test 10 [Bit fade test, 2 patterns, 1 CPU] | 4/4 (100%) | 0 |
| Test 13 [Hammer test] | 4/4 (100%) | 0 |
Would this be through the wmic command interface?
Yes, I would be following these instructions - https://www.howtogeek.com/702540/ho...ndows Search box,line (WMIC) software utility.
I couldn't uninstall the programs you listed using wmic because those particular programs are not MSI based so they aren't listed when I use the "product get name" command. Since I'm now able to login to Safe Mode and use file explorer I ran the BSOD collection app and have attached the zip file in case it helps to diagnose the problem. I was not connected to the internet when I ran it. Thanks.
I was able to get into the Control Panel using the command prompt in Safe Mode. I am now trying to uninstall those programs, however each time I try to do anything it usually takes quite awhile for the operation to complete. I'll let you know if I'm successful in removing these programs. Thanks.
I was checking the dates of Windows Updates and noticed that the last install was on Nov 22nd for Security Update KB5031356. This is about the time when I started to have all the issues with the laptop. I'm not sure if this is a coincidence or part of the problem but thought I'd mention it.
Please do this in safe mode and let's see if this improves things.
Run FRST Fix
Warning: This script was created for this specific system. Attempting to use the fix on another system may cause damage to the system
Run FRST Fix
Warning: This script was created for this specific system. Attempting to use the fix on another system may cause damage to the system
- Right-click FRST64.exe then click "Run as administrator".
- Select the entire content of the code below including "Start::" and "End::", right click and select "Copy"
- Click Fix button once and wait
- When finished, it will produce a log called Fixlog.txt in the same directory the tool was run from.
- Please copy and paste the log in your next reply.
Code:
Start::
cmd: DISM /online /cleanup-image /restorehealth
cmd: SFC /scannow
End::Here is the fix log contents:
Fix result of Farbar Recovery Scan Tool (x64) Version: 03-12-2023
Ran by OWNER (02-01-2024 15:22:54) Run:6
Running from D:\
Loaded Profiles: OWNER
Boot Mode: Safe Mode (minimal)
==============================================
fixlist content:
*****************
Start::
cmd: DISM /online /cleanup-image /restorehealth
cmd: SFC /scannow
End::
*****************
========= DISM /online /cleanup-image /restorehealth =========
Deployment Image Servicing and Management tool
Version: 10.0.19041.3570
Image Version: 10.0.19045.3570
[== 3.8% ]
[== 4.5% ]
[=== 5.5% ]
[=== 6.5% ]
[==== 7.3% ]
[==== 8.2% ]
[===== 9.2% ]
[===== 10.2% ]
[====== 11.1% ]
[====== 11.8% ]
[======= 12.8% ]
[======= 13.7% ]
[======== 14.7% ]
[======== 15.3% ]
[========= 16.3% ]
[========= 16.6% ]
[========== 17.6% ]
[========== 18.6% ]
[=========== 19.2% ]
[=========== 20.2% ]
[============ 20.9% ]
[============ 21.6% ]
[============= 22.6% ]
[============= 23.5% ]
[============== 24.5% ]
[============== 25.4% ]
[=============== 26.0% ]
[=============== 26.0% ]
[=============== 26.0% ]
[=============== 26.1% ]
[=============== 26.2% ]
[=============== 27.1% ]
[================ 28.1% ]
[================ 29.1% ]
[================= 30.0% ]
[================= 30.9% ]
[================== 31.8% ]
[=================== 32.8% ]
[=================== 33.5% ]
[=================== 33.9% ]
[=================== 34.3% ]
[==================== 34.6% ]
[==================== 34.9% ]
[==================== 34.9% ]
[==================== 34.9% ]
[==================== 35.8% ]
[===================== 36.8% ]
[===================== 37.8% ]
[====================== 38.8% ]
[======================= 39.8% ]
[======================= 40.7% ]
[======================== 41.7% ]
[======================== 42.3% ]
[========================= 43.2% ]
[========================= 43.7% ]
[========================= 44.4% ]
[========================== 44.9% ]
[========================== 44.9% ]
[========================== 45.4% ]
[========================== 45.7% ]
[========================== 45.8% ]
[========================== 46.3% ]
[===========================46.7% ]
[===========================47.2% ]
[===========================47.5% ]
[===========================47.7% ]
[===========================47.9% ]
[===========================48.3% ]
[===========================48.5% ]
[===========================49.0% ]
[===========================49.3% ]
[===========================49.6% ]
[===========================50.0% ]
[===========================50.4% ]
[===========================51.4% ]
[===========================52.4% ]
[===========================53.4% ]
[===========================54.3% ]
[===========================55.0% ]
[===========================55.1% ]
[===========================55.1% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.3% ]
[===========================55.4% ]
[===========================55.4% ]
[===========================55.5% ]
[===========================55.5% ]
[===========================55.5% ]
[===========================55.5% ]
[===========================55.5% ]
[===========================55.6% ]
[===========================55.6% ]
[===========================55.6% ]
[===========================55.7% ]
[===========================55.7% ]
[===========================55.7% ]
[===========================55.8% ]
[===========================55.8% ]
[===========================55.8% ]
[===========================55.8% ]
[===========================55.8% ]
[===========================55.9% ]
[===========================56.1% ]
[===========================56.2% ]
[===========================56.2% ]
[===========================56.2% ]
[===========================56.3% ]
[===========================56.3% ]
[===========================56.4% ]
[===========================57.4%= ]
[===========================57.7%= ]
[===========================58.6%== ]
[===========================59.6%== ]
[===========================62.3%==== ]
[===========================84.9%================= ]
[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.
========= End of CMD: =========
========= SFC /scannow =========
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 0% complete.
Verification 1% complete.
Verification 1% complete.
Verification 2% complete.
Verification 2% complete.
Verification 3% complete.
Verification 4% complete.
Verification 4% complete.
Verification 5% complete.
Verification 5% complete.
Verification 6% complete.
Verification 7% complete.
Verification 7% complete.
Verification 8% complete.
Verification 8% complete.
Verification 9% complete.
Verification 10% complete.
Verification 10% complete.
Verification 11% complete.
Verification 11% complete.
Verification 12% complete.
Verification 13% complete.
Verification 13% complete.
Verification 14% complete.
Verification 14% complete.
Verification 15% complete.
Verification 15% complete.
Verification 16% complete.
Verification 17% complete.
Verification 17% complete.
Verification 18% complete.
Verification 18% complete.
Verification 19% complete.
Verification 20% complete.
Verification 20% complete.
Verification 21% complete.
Verification 21% complete.
Verification 22% complete.
Verification 23% complete.
Verification 23% complete.
Verification 24% complete.
Verification 24% complete.
Verification 25% complete.
Verification 26% complete.
Verification 26% complete.
Verification 27% complete.
Verification 27% complete.
Verification 28% complete.
Verification 28% complete.
Verification 29% complete.
Verification 30% complete.
Verification 30% complete.
Verification 31% complete.
Verification 31% complete.
Verification 32% complete.
Verification 33% complete.
Verification 33% complete.
Verification 34% complete.
Verification 34% complete.
Verification 35% complete.
Verification 36% complete.
Verification 36% complete.
Verification 37% complete.
Verification 37% complete.
Verification 38% complete.
Verification 39% complete.
Verification 39% complete.
Verification 40% complete.
Verification 40% complete.
Verification 41% complete.
Verification 41% complete.
Verification 42% complete.
Verification 43% complete.
Verification 43% complete.
Verification 44% complete.
Verification 44% complete.
Verification 45% complete.
Verification 46% complete.
Verification 46% complete.
Verification 47% complete.
Verification 47% complete.
Verification 48% complete.
Verification 49% complete.
Verification 49% complete.
Verification 50% complete.
Verification 50% complete.
Verification 51% complete.
Verification 52% complete.
Verification 52% complete.
Verification 53% complete.
Verification 53% complete.
Verification 54% complete.
Verification 54% complete.
Verification 55% complete.
Verification 56% complete.
Verification 56% complete.
Verification 57% complete.
Verification 57% complete.
Verification 58% complete.
Verification 59% complete.
Verification 59% complete.
Verification 60% complete.
Verification 60% complete.
Verification 61% complete.
Verification 62% complete.
Verification 62% complete.
Verification 63% complete.
Verification 63% complete.
Verification 64% complete.
Verification 65% complete.
Verification 65% complete.
Verification 66% complete.
Verification 66% complete.
Verification 67% complete.
Verification 67% complete.
Verification 68% complete.
Verification 69% complete.
Verification 69% complete.
Verification 70% complete.
Verification 70% complete.
Verification 71% complete.
Verification 72% complete.
Verification 72% complete.
Verification 73% complete.
Verification 73% complete.
Verification 74% complete.
Verification 75% complete.
Verification 75% complete.
Verification 76% complete.
Verification 76% complete.
Verification 77% complete.
Verification 78% complete.
Verification 78% complete.
Verification 79% complete.
Verification 79% complete.
Verification 80% complete.
Verification 81% complete.
Verification 81% complete.
Verification 82% complete.
Verification 82% complete.
Verification 83% complete.
Verification 83% complete.
Verification 84% complete.
Verification 85% complete.
Verification 85% complete.
Verification 86% complete.
Verification 86% complete.
Verification 87% complete.
Verification 88% complete.
Verification 88% complete.
Verification 89% complete.
Verification 89% complete.
Verification 90% complete.
Verification 91% complete.
Verification 91% complete.
Verification 92% complete.
Verification 92% complete.
Verification 93% complete.
Verification 94% complete.
Verification 94% complete.
Verification 95% complete.
Verification 95% complete.
Verification 96% complete.
Verification 96% complete.
Verification 97% complete.
Verification 98% complete.
Verification 98% complete.
Verification 99% complete.
Verification 99% complete.
Verification 100% complete.
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
========= End of CMD: =========
==== End of Fixlog 15:28:08 ====
I've attached a screenshot of how the display looks now when I try to boot normally. I left the laptop running for about 3 hours and it never changed, the small circle just kept running.
Fix result of Farbar Recovery Scan Tool (x64) Version: 03-12-2023
Ran by OWNER (02-01-2024 15:22:54) Run:6
Running from D:\
Loaded Profiles: OWNER
Boot Mode: Safe Mode (minimal)
==============================================
fixlist content:
*****************
Start::
cmd: DISM /online /cleanup-image /restorehealth
cmd: SFC /scannow
End::
*****************
========= DISM /online /cleanup-image /restorehealth =========
Deployment Image Servicing and Management tool
Version: 10.0.19041.3570
Image Version: 10.0.19045.3570
[== 3.8% ]
[== 4.5% ]
[=== 5.5% ]
[=== 6.5% ]
[==== 7.3% ]
[==== 8.2% ]
[===== 9.2% ]
[===== 10.2% ]
[====== 11.1% ]
[====== 11.8% ]
[======= 12.8% ]
[======= 13.7% ]
[======== 14.7% ]
[======== 15.3% ]
[========= 16.3% ]
[========= 16.6% ]
[========== 17.6% ]
[========== 18.6% ]
[=========== 19.2% ]
[=========== 20.2% ]
[============ 20.9% ]
[============ 21.6% ]
[============= 22.6% ]
[============= 23.5% ]
[============== 24.5% ]
[============== 25.4% ]
[=============== 26.0% ]
[=============== 26.0% ]
[=============== 26.0% ]
[=============== 26.1% ]
[=============== 26.2% ]
[=============== 27.1% ]
[================ 28.1% ]
[================ 29.1% ]
[================= 30.0% ]
[================= 30.9% ]
[================== 31.8% ]
[=================== 32.8% ]
[=================== 33.5% ]
[=================== 33.9% ]
[=================== 34.3% ]
[==================== 34.6% ]
[==================== 34.9% ]
[==================== 34.9% ]
[==================== 34.9% ]
[==================== 35.8% ]
[===================== 36.8% ]
[===================== 37.8% ]
[====================== 38.8% ]
[======================= 39.8% ]
[======================= 40.7% ]
[======================== 41.7% ]
[======================== 42.3% ]
[========================= 43.2% ]
[========================= 43.7% ]
[========================= 44.4% ]
[========================== 44.9% ]
[========================== 44.9% ]
[========================== 45.4% ]
[========================== 45.7% ]
[========================== 45.8% ]
[========================== 46.3% ]
[===========================46.7% ]
[===========================47.2% ]
[===========================47.5% ]
[===========================47.7% ]
[===========================47.9% ]
[===========================48.3% ]
[===========================48.5% ]
[===========================49.0% ]
[===========================49.3% ]
[===========================49.6% ]
[===========================50.0% ]
[===========================50.4% ]
[===========================51.4% ]
[===========================52.4% ]
[===========================53.4% ]
[===========================54.3% ]
[===========================55.0% ]
[===========================55.1% ]
[===========================55.1% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.2% ]
[===========================55.3% ]
[===========================55.4% ]
[===========================55.4% ]
[===========================55.5% ]
[===========================55.5% ]
[===========================55.5% ]
[===========================55.5% ]
[===========================55.5% ]
[===========================55.6% ]
[===========================55.6% ]
[===========================55.6% ]
[===========================55.7% ]
[===========================55.7% ]
[===========================55.7% ]
[===========================55.8% ]
[===========================55.8% ]
[===========================55.8% ]
[===========================55.8% ]
[===========================55.8% ]
[===========================55.9% ]
[===========================56.1% ]
[===========================56.2% ]
[===========================56.2% ]
[===========================56.2% ]
[===========================56.3% ]
[===========================56.3% ]
[===========================56.4% ]
[===========================57.4%= ]
[===========================57.7%= ]
[===========================58.6%== ]
[===========================59.6%== ]
[===========================62.3%==== ]
[===========================84.9%================= ]
[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.
========= End of CMD: =========
========= SFC /scannow =========
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 0% complete.
Verification 1% complete.
Verification 1% complete.
Verification 2% complete.
Verification 2% complete.
Verification 3% complete.
Verification 4% complete.
Verification 4% complete.
Verification 5% complete.
Verification 5% complete.
Verification 6% complete.
Verification 7% complete.
Verification 7% complete.
Verification 8% complete.
Verification 8% complete.
Verification 9% complete.
Verification 10% complete.
Verification 10% complete.
Verification 11% complete.
Verification 11% complete.
Verification 12% complete.
Verification 13% complete.
Verification 13% complete.
Verification 14% complete.
Verification 14% complete.
Verification 15% complete.
Verification 15% complete.
Verification 16% complete.
Verification 17% complete.
Verification 17% complete.
Verification 18% complete.
Verification 18% complete.
Verification 19% complete.
Verification 20% complete.
Verification 20% complete.
Verification 21% complete.
Verification 21% complete.
Verification 22% complete.
Verification 23% complete.
Verification 23% complete.
Verification 24% complete.
Verification 24% complete.
Verification 25% complete.
Verification 26% complete.
Verification 26% complete.
Verification 27% complete.
Verification 27% complete.
Verification 28% complete.
Verification 28% complete.
Verification 29% complete.
Verification 30% complete.
Verification 30% complete.
Verification 31% complete.
Verification 31% complete.
Verification 32% complete.
Verification 33% complete.
Verification 33% complete.
Verification 34% complete.
Verification 34% complete.
Verification 35% complete.
Verification 36% complete.
Verification 36% complete.
Verification 37% complete.
Verification 37% complete.
Verification 38% complete.
Verification 39% complete.
Verification 39% complete.
Verification 40% complete.
Verification 40% complete.
Verification 41% complete.
Verification 41% complete.
Verification 42% complete.
Verification 43% complete.
Verification 43% complete.
Verification 44% complete.
Verification 44% complete.
Verification 45% complete.
Verification 46% complete.
Verification 46% complete.
Verification 47% complete.
Verification 47% complete.
Verification 48% complete.
Verification 49% complete.
Verification 49% complete.
Verification 50% complete.
Verification 50% complete.
Verification 51% complete.
Verification 52% complete.
Verification 52% complete.
Verification 53% complete.
Verification 53% complete.
Verification 54% complete.
Verification 54% complete.
Verification 55% complete.
Verification 56% complete.
Verification 56% complete.
Verification 57% complete.
Verification 57% complete.
Verification 58% complete.
Verification 59% complete.
Verification 59% complete.
Verification 60% complete.
Verification 60% complete.
Verification 61% complete.
Verification 62% complete.
Verification 62% complete.
Verification 63% complete.
Verification 63% complete.
Verification 64% complete.
Verification 65% complete.
Verification 65% complete.
Verification 66% complete.
Verification 66% complete.
Verification 67% complete.
Verification 67% complete.
Verification 68% complete.
Verification 69% complete.
Verification 69% complete.
Verification 70% complete.
Verification 70% complete.
Verification 71% complete.
Verification 72% complete.
Verification 72% complete.
Verification 73% complete.
Verification 73% complete.
Verification 74% complete.
Verification 75% complete.
Verification 75% complete.
Verification 76% complete.
Verification 76% complete.
Verification 77% complete.
Verification 78% complete.
Verification 78% complete.
Verification 79% complete.
Verification 79% complete.
Verification 80% complete.
Verification 81% complete.
Verification 81% complete.
Verification 82% complete.
Verification 82% complete.
Verification 83% complete.
Verification 83% complete.
Verification 84% complete.
Verification 85% complete.
Verification 85% complete.
Verification 86% complete.
Verification 86% complete.
Verification 87% complete.
Verification 88% complete.
Verification 88% complete.
Verification 89% complete.
Verification 89% complete.
Verification 90% complete.
Verification 91% complete.
Verification 91% complete.
Verification 92% complete.
Verification 92% complete.
Verification 93% complete.
Verification 94% complete.
Verification 94% complete.
Verification 95% complete.
Verification 95% complete.
Verification 96% complete.
Verification 96% complete.
Verification 97% complete.
Verification 98% complete.
Verification 98% complete.
Verification 99% complete.
Verification 99% complete.
Verification 100% complete.
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
========= End of CMD: =========
==== End of Fixlog 15:28:08 ====
I've attached a screenshot of how the display looks now when I try to boot normally. I left the laptop running for about 3 hours and it never changed, the small circle just kept running.
Attachments
I assume icons on the taskbar and the desktop should be showing?
Can you open the task manager (press ctrl + shift + esc at the same time to open) and make a screenshot of it ordered by the CPU usage which you can do by clicking on the total percentage of used CPU power. I'd like to see what's running.
Can you open the task manager (press ctrl + shift + esc at the same time to open) and make a screenshot of it ordered by the CPU usage which you can do by clicking on the total percentage of used CPU power. I'd like to see what's running.
In safe mode, can you run this command to find the exact PackageName for KB5031356
Copy and paste the exact PackageName into this command and run the command to remove the update
Code:
dism /Online /get-packages /format: tableCopy and paste the exact PackageName into this command and run the command to remove the update
Code:
dism /Online /Remove-Package /Package-Name:<name of package>When I run the first command to get the exact package name there is no listing for KB5031356 (It does however show in Windows Updates as a Security Update having been installed on Nov 22nd).
In the list of packages the only thing that shows up for Security Updates on Nov 22nd is:
Is it possible that KB5031356 was never really installed or had issues with installation but the "Fix" was installed? If so, how can I install KB5031356 since it seems like you can't install an update in Safe Mode and I can't get past the BSOD in normal boot.
Thanks
I learned that the "Package_for_RollupFix" in my screenshot is the KB5031356 and this is the name of the package I need to remove. I tried to remove it using your commands but got a DISM error 0x800f0825 - trying to remove a permanent package.
I did read that this worked for some people - ie. using the package path but I didn't try this as I'm not entirely sure of the package path - DISM /online /Remove-Package {/PackageName:<name_in_image> | /PackagePath:<path_to_cabfile>}
I've also been reading about resetting the Windows Update components individually but not sure if this would work in Safe Mode and would need further guidance to try this.
Thanks.
I did read that this worked for some people - ie. using the package path but I didn't try this as I'm not entirely sure of the package path - DISM /online /Remove-Package {/PackageName:<name_in_image> | /PackagePath:<path_to_cabfile>}
I've also been reading about resetting the Windows Update components individually but not sure if this would work in Safe Mode and would need further guidance to try this.
Thanks.
No, I can't do anything in normal mode, only safe mode.
- Status