[SOLVED] Not sure if I'm posting in the right section

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Freezes in safe mode is not a good sign, do you happen to still have warranty on your laptop?
 
I can only perform some functions in Safe Mode, I can use Command Prompt, I can access Device Manager for instance but I can't search. It takes awhile to be able to load Device Manager, it's as if something is trying to load in the background.
I tried to click on "Apps & Preferences" when I was trying to figure out how to delete those programs. I let it run for quite awhile and got the message that "plug-ins failed to load" and when I rebooted the next day into Safe Mode, Google Chrome now appeared on the Desktop along with Microsoft Edge.
No, there's no more warranty on it.
I can try and delete those programs from your previous post using Command Prompt - did some research on how to do it.
 
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I ran the memory diagnostic test. It was a pass with no errors. A text file and html file were created. I have attached the text file but the file extension for the html file is not allowed so I have done a copy and paste.

mt86.png
PASS

Summary​

Report Date2023-12-24 19:53:49
Generated byMemTest86 V10.6 Free (64-bit)
Visit MemTest86.com to Upgrade to Pro
ResultPASS

System Information​

EFI Specifications2.70
System
ManufacturerASUSTeK COMPUTER INC.
Product NameROG Strix G531GT_GL531GT
Version1.0
Serial NumberK8NRCV05306335F
BIOS
VendorAmerican Megatrends Inc.
VersionG531GT.308
Release Date02/01/2021
Baseboard
ManufacturerASUSTeK COMPUTER INC.
Product NameG531GT
Version1.0
Serial NumberK834NRCV00CZE9MB
CPU TypeIntel Core i7-9750H @ 2.60GHz
CPU Clock2635 MHz [Turbo: 4150.2 MHz]
# Logical Processors12 (6 enabled for testing)
L1 Cache4 x 64K (147234 MB/s)
L2 Cache4 x 256K (63117 MB/s)
L3 Cache12288K (25936 MB/s)
Memory16242M (16136 MB/s)
RAM ConfigurationDDR4 2667MT/s / 1.200V
Number of RAM SPDs detected2
SPD #08GB DDR4 1Rx8 PC4-21300
Vendor Part InfoSK Hynix / HMA81GS6JJR8N-VK / 42E107DC
JEDEC Profile2666MT/s 19-19-19-43 1.2V
SPD #18GB DDR4 1Rx8 PC4-21300
Vendor Part InfoSK Hynix / HMA81GS6JJR8N-VK / 42E107DB
JEDEC Profile2666MT/s 19-19-19-43 1.2V
Number of RAM slots4
Number of RAM modules2
DIMM A18GB DDR4 1Rx8 PC4-21300
Vendor Part InfoSK Hynix / HMA81GS6JJR8N-VK / 42E107DC
SMBIOS Profile2667MT/s 1.2V
DIMM A2Empty slot
DIMM B18GB DDR4 1Rx8 PC4-21300
Vendor Part InfoSK Hynix / HMA81GS6JJR8N-VK / 42E107DB
SMBIOS Profile2667MT/s 1.2V
DIMM B2Empty slot

Result summary​

Test Start Time2023-12-24 16:48:29
Elapsed Time3:00:10
Memory Range Tested0x0 - 47E000000 (18400MB)
CPU Selection ModeParallel (All CPUs)
CPU Temperature Min/Max/Ave53C/97C/93C
# Tests Completed48/48 (100%)
# Tests Passed48/48 (100%)
Test# Tests PassedErrors
Test 0 [Address test, walking ones, 1 CPU]4/4 (100%)0
Test 1 [Address test, own address, 1 CPU]4/4 (100%)0
Test 2 [Address test, own address]4/4 (100%)0
Test 3 [Moving inversions, ones & zeroes]4/4 (100%)0
Test 4 [Moving inversions, 8-bit pattern]4/4 (100%)0
Test 5 [Moving inversions, random pattern]4/4 (100%)0
Test 6 [Block move, 64-byte blocks]4/4 (100%)0
Test 7 [Moving inversions, 32-bit pattern]4/4 (100%)0
Test 8 [Random number sequence]4/4 (100%)0
Test 9 [Modulo 20, ones & zeros]4/4 (100%)0
Test 10 [Bit fade test, 2 patterns, 1 CPU]4/4 (100%)0
Test 13 [Hammer test]4/4 (100%)0
 

Attachments

Hi,

Due to the holidays, I would like to inform you that my response may be delayed. Like many others, I will be spending it with family and loved ones.

Happy holidays!
 
I can try and delete those programs from your previous post using Command Prompt - did some research on how to do it.
Would this be through the wmic command interface?
 
Ok, give it a go.

If there are problems uninstalling through wmic, you may need to run this command to start the Windows Installer service.
Code:
net start msiserver
 
I couldn't uninstall the programs you listed using wmic because those particular programs are not MSI based so they aren't listed when I use the "product get name" command. Since I'm now able to login to Safe Mode and use file explorer I ran the BSOD collection app and have attached the zip file in case it helps to diagnose the problem. I was not connected to the internet when I ran it. Thanks.
 

Attachments

I was able to get into the Control Panel using the command prompt in Safe Mode. I am now trying to uninstall those programs, however each time I try to do anything it usually takes quite awhile for the operation to complete. I'll let you know if I'm successful in removing these programs. Thanks.
 
I was checking the dates of Windows Updates and noticed that the last install was on Nov 22nd for Security Update KB5031356. This is about the time when I started to have all the issues with the laptop. I'm not sure if this is a coincidence or part of the problem but thought I'd mention it.
 
Please do this in safe mode and let's see if this improves things.
Run FRST Fix
Warning: This script was created for this specific system. Attempting to use the fix on another system may cause damage to the system
  • Right-click FRST64.exe then click "Run as administrator".
  • Select the entire content of the code below including "Start::" and "End::", right click and select "Copy"
  • Click Fix button once and wait
  • When finished, it will produce a log called Fixlog.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.
Code:
Start::
cmd: DISM /online /cleanup-image /restorehealth
cmd: SFC /scannow
End::
 
Here is the fix log contents:
Fix result of Farbar Recovery Scan Tool (x64) Version: 03-12-2023
Ran by OWNER (02-01-2024 15:22:54) Run:6
Running from D:\
Loaded Profiles: OWNER
Boot Mode: Safe Mode (minimal)
==============================================

fixlist content:
*****************
Start::
cmd: DISM /online /cleanup-image /restorehealth
cmd: SFC /scannow
End::
*****************


========= DISM /online /cleanup-image /restorehealth =========


Deployment Image Servicing and Management tool
Version: 10.0.19041.3570

Image Version: 10.0.19045.3570


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The restore operation completed successfully.
The operation completed successfully.


========= End of CMD: =========


========= SFC /scannow =========



Beginning system scan. This process will take some time.



Beginning verification phase of system scan.


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Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.



========= End of CMD: =========


==== End of Fixlog 15:28:08 ====

I've attached a screenshot of how the display looks now when I try to boot normally. I left the laptop running for about 3 hours and it never changed, the small circle just kept running.
 

Attachments

  • IMG_1894.jpg
    IMG_1894.jpg
    60 KB · Views: 8
I assume icons on the taskbar and the desktop should be showing?

Can you open the task manager (press ctrl + shift + esc at the same time to open) and make a screenshot of it ordered by the CPU usage which you can do by clicking on the total percentage of used CPU power. I'd like to see what's running.
 
Yes, icons should appear on the desktop and tasbar. If I open task manager I briefly get a small spinning circle and then a black screen with the white mouse pointer arrow. I let it run like this for about an hour but no change.
 
In safe mode, can you run this command to find the exact PackageName for KB5031356
Code:
dism /Online /get-packages /format: table

Copy and paste the exact PackageName into this command and run the command to remove the update
Code:
dism /Online /Remove-Package /Package-Name:<name of package>
 
In safe mode, can you run this command to find the exact PackageName for KB5031356
Code:
dism /Online /get-packages /format: table

Copy and paste the exact PackageName into this command and run the command to remove the update
Code:
dism /Online /Remove-Package /Package-Name:<name of package>
When I run the first command to get the exact package name there is no listing for KB5031356 (It does however show in Windows Updates as a Security Update having been installed on Nov 22nd).
In the list of packages the only thing that shows up for Security Updates on Nov 22nd is:

1704684423783.jpeg

Is it possible that KB5031356 was never really installed or had issues with installation but the "Fix" was installed? If so, how can I install KB5031356 since it seems like you can't install an update in Safe Mode and I can't get past the BSOD in normal boot.
Thanks
 
I learned that the "Package_for_RollupFix" in my screenshot is the KB5031356 and this is the name of the package I need to remove. I tried to remove it using your commands but got a DISM error 0x800f0825 - trying to remove a permanent package.
I did read that this worked for some people - ie. using the package path but I didn't try this as I'm not entirely sure of the package path - DISM /online /Remove-Package {/PackageName:<name_in_image> | /PackagePath:<path_to_cabfile>}
I've also been reading about resetting the Windows Update components individually but not sure if this would work in Safe Mode and would need further guidance to try this.
Thanks.
 
Are you able to access the menu or open something when pressing Windows key + R (e.g. msconfig or appwiz.cpl) in normal mode?
 
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