[SOLVED] Server 2008 R2 Cant update IE 10

andywt said:
Ok reran the Windows Update and it failed with 0x80073712 error. Here is the CBS log. It is quite a bit larger than last run.
View attachment 13502
Click to expand...

Hmmm. There's still something quite wrong. I'll take a look manually. This may not be fixable.


Retrieve Components/Software Hives

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
  • Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
Can you please try the following again?

Step#1 - Remove Dirty Flag
 1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /v StoreDirty

4. Answer Yes when prompted and let me know if it says the operation completed successfully.


 
Good. Please do the following.

SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish or error out before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please zip/attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Ok Windows Update works just fine (Thank you very much!!!!); however the IE 10 and IE 11 update failed. IE now does not work at all. It's like it can't paint the display. Can't go to the Gear to access Internet options (nothing happens when clicked). Same thing when selecting the Internet Control Panel option. I went to Windows Updates in Programs and Features and tried to uninstall IE 9. It starts but the aborts saying not all the updates have been installed. If this was a Win 7 box I'd go to Windows option and uninstall Internet Explorer and then reinstall it, but that isn't an option on the Server.
 
OK. Can you please download the offline installer for IE 11 from here? Try installing with the offline installer. If it fails, please send me the following two logs.
C:\Windows\Logs\CBS\CBS.log
C:\Windows\IE11Main.log

Thank you.
 
I see the issue here.

Code: 
2015-06-23 21:44:42, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16421_none_600cd2b3b47f5448, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
2015-06-23 21:44:42, Info                  CBS    Failed to mergecomponent [HRESULT = 0x80004005 - E_FAIL]

This points to registry corruption. Can you run System Update Readiness Tool (CheckSUR) again and post the log please? I want to make sure that is clear before we continue. Thanks.
 
I ran the readiness tool and all was well:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-23 22:30
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 3810
No errors detected
 
OK, then I need two things from you.

Step#1 - Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.


Step#2 - Export CBS Registry Key

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.


Once done please upload this file via Dropbox or One Drive or SendSpace.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top