[SOLVED] Unable to do windows update on Windows server 2016 with error 0x80246002

[joythomas]

Did you get any chance to look at the logs?
Thanks.

 

[Maxstar]

Sorry I thought I'd asked for the latest CBS logs already, because they were missing in your lastest reply.

 

[joythomas]

CBS Logs attached.

 

[Maxstar]

Thanks, I'll need to reload a VM to see if I can reproduce this issue. For now it's unclear which component is corrupted!

 

[joythomas]

Thank you for helping me on this. Really appreciate your help.

 

[Maxstar]

Hi,

Download and run SetupDiag from Microsoft

• Download
  
  SetupDiag to your desktop.
• Right-click on SetupDiag.exe and select Run as administrator.
• When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
• Attach SetupDiagResults.log and Logs.zip to your next reply.

 

[joythomas]

Tried to run the setupdiag but not running. Tried to run from admin command prompt..
If I run without any command line options, it gives the command syntax to tell how to run.
Tried this.. and please see the output below.. Should I run with any specific command options?

C:\Users\admin-thoma363\Desktop>SetupDiag.exe /Output:C:\SetupDiag\Results.xml /Format:xml

SetupDiag v1.7.0.0
Copyright (©) Microsoft Corporation. All rights reserved.

Searching for setup logs...

C:\Users\admin-thoma363\Desktop>

 

[Maxstar]

Hmm, please provide the following files if exists.

C:\$Windows.~BT\Sources\Panther\setupact.log
C:\$Windows.~BT\Sources\Panther\setuperr.log

 

[joythomas]

Panther folder exists.. but it says " the file or directory is corrupted and unreadable".

 

[Maxstar]

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

dir /s /a C:\$Windows.~BT\Sources > "%userprofile%\Desktop\Dirlist.txt"

If it fails try the following command.

dir /s /a C:\$Windows.~BT > "%userprofile%\Desktop\Dirlist.txt"

 

[joythomas]

Volume in drive C has no label.
Volume Serial Number is EED8-32DE

Directory of C:\$Windows.~BT\Sources

2024-02-16 02:18 PM <DIR> .
2024-02-16 02:18 PM <DIR> ..
2024-02-09 01:43 PM <DIR> dlmanifests
2024-02-12 07:54 AM <DIR> Panther
0 File(s) 0 bytes

Directory of C:\$Windows.~BT\Sources\dlmanifests

2024-02-09 01:43 PM <DIR> .
2024-02-09 01:43 PM <DIR> ..
0 File(s) 0 bytes

 

[Maxstar]

1. Open the start menu and type cleanmgr to start Disk Cleanup.
2. Click Clean up system files
3. Select Temporary files and Temporary Windows installation files only.
4. Click OK.
5. Let me know if the (hidden) folder C:\$WINDOWS.~BT is removed from the systemdrive.

 

[joythomas]

The hidden folder still exists as it is.

 

[Maxstar]

Hi,

Let's try to remove this folder using FRST.

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[joythomas]

It removed the folder. Fixlog attached.

 

[Maxstar]

Great, please attempt to update again. If it fails the same way please provide the latest CBS logs as well as the following logs if exists.

C:\$Windows.~BT\Sources\Panther\setupact.log
C:\$Windows.~BT\Sources\Panther\setuperr.log

 

[joythomas]

The updates did not get installed.. DISM command completed 100 % and rebooted..during the reboot update went upto 35 % .. rebooted again and uninstalled the update.
Attaching the files.
No folder exists with C:\$Windows
CBS logs attached

 

[Maxstar]

2024-03-06 09:47:58, Error                 CSI    00000017@2024/3/6:14:47:58.148 (F) CMIADAPTER: HRESULT HRESULT_FROM_WIN32(ERROR_MOD_NOT_FOUND)    Failed to load [l:128 ml:129]'C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.14393.6700_none_7edb674a220f1eb8\wmicmiplugin.dll'
[gle=0x80004005]
2024-03-06 09:47:58, Info                  CSI    00000018 Failed to load or initialize CMI AI. Marking ServicingStack as Corrupt.

2024-03-06 09:47:58, Error                 CSI    00000019@2024/3/6:14:47:58.148 (F) onecore\base\wcp\cmiadapter\installers.cpp(219): Error HRESULT_FROM_WIN32(ERROR_MOD_NOT_FOUND) originated in function Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::ResolveAndInvokeInstaller expression: innerHr

Hi,

Please do the following.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[joythomas]

It did not go through...
Looks like a hung state.. staying there at this screen for 3 hours now.

 

[Maxstar]

Hi,

If there's still no progress, please reboot the server and try the fix again.