Windows 11: Fails to install update KB5039212 (0x80188309)

[Maxstar]

Hi,

Great, please attempt to update again and post the result, let's hope it was an issue with the DOQ key...

 

[AntoineM]

Sadly no, same error when it reaches 100%

 

[Maxstar]

Please do the following:

- Uninstall Driver Booster 10 (Iobit / Crapware)
- Application Verifier (temporary) while resolving this issue.
- Java 8 Update 391 or update to the latest version 421: https://www.java.com/nl/download/ie_manual.jsp

Retrieve SYSTEM Hive

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SYSTEM.
• Copy this file to your Desktop.
• Now right click on the file on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or OneDrive or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[AntoineM]

I've uninstalled Driver Booster, Application Verifier (from the Windows Software Development Kit) and I've updated java.

I've sent you the SYSTEM hive by pm

 

[Maxstar]

Thanks I will looking at the SYSTEM hive, please check also of the following files exist:

- %SystemRoot%\MEMORY.DMP
- %SystemRoot%\Minidump\*.DMP

 

[AntoineM]

Thanks I will looking at the SYSTEM hive, please check also of the following files exist:

- %SystemRoot%\MEMORY.DMP
- %SystemRoot%\Minidump\*.DMP

MEMORY.DMP does not exist.
The Minidump folder is empty (I have checked display hidden files & protected operating system files and folders)

 

[Maxstar]

I've uninstalled Driver Booster, Application Verifier (from the Windows Software Development Kit)

Please check the following directory as well for the highlighted file(s): C:\Windows\LiveKernelReports\PoW32kWatchdog-<date>-<time>.dmp

 

[AntoineM]

Please check the following directory as well for the highlighted file(s): C:\Windows\LiveKernelReports\PoW32kWatchdog-<date>-<time>.dmp

There's no files, there's a Folder PoW32kWatchdog and WATCHDOG too but it's empty.

 

[Maxstar]

(...) there's a Folder PoW32kWatchdog

Is this folder empty too?

 

[AntoineM]

Is this folder empty too?

Yes

 

[Maxstar]

I'll need to consult the BSOD experts here, because I'm stuck on some of the registry keys which might be the cause.

 

[Maxstar]

Hi,

Please run the following command in an elevated prompt and attach CrashControl.txt to your next post.

reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl /s > "%userprofile%\Desktop\CrashControl.txt"

 

[AntoineM]

Hi Maxstar, here's attached the file you've asked.

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[AntoineM]

Hi, here's the logfile

 

[Maxstar]

Please try to update again and post the result. If it fails attach a new copy of the CBS logs.

 

[AntoineM]

Same

 

[Maxstar]

Hi,

Please provide a copy of the following file: C:\Windows\WinSxS\migration.xml

 

[AntoineM]

Sorry for the delay of my reply, here's the file.
The file contains "CORRUPT"

 

[Maxstar]

Hi,

Please replace the corrupt *.xml with the attached one and attempt to update again.