[SOLVED] Windows 7 Ultimate 64bit - Control Panel: Phone and Modem CP corrupted

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

Attachments

When I ran FRST64.exe this time, it didn't create a Fixlog.txt but created a sub directory called FRST-OlderVersion with the older executable in it. I then run it again and this time it created the Fixlog.txt in the root directory. Does it sound about right? Is this part of an automated update process?
 
Does it sound about right? Is this part of an automated update process?
Click to expand...
Yes, that is normal. FRST might update itself first.
The CheckSur.log is clean.
Check Windows Update and report the result.
What about the issues you started this thread with, are these fixed ?
 
Good day Peter. I still get the problem displaying the Phone and Modem CP. I narrowed it down to one service not starting: Remote Access Auto Connection Manager (RasAuto). All dependencies are running. What's left is the Remote Access Auto Connection Driver. Not sure if I have some file corruption. It is in the system32\drivers directory as rasacd.sys dated from 2009. See error messages and logs attached.
 

Attachments

  • RasAuto_03.gif
    RasAuto_03.gif
    78.1 KB · Views: 7
  • RasAuto_02.gif
    RasAuto_02.gif
    13.5 KB · Views: 7
  • RasAuto_01.gif
    RasAuto_01.gif
    26.2 KB · Views: 7
Step 1:
Run sfc /scannow in an elevated command prompt. When completed attach the zipped cbs.log to your next reply.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

There is no need to post CBS.log files in a PM. Just attach them to your reply or use a filesharing site and provide the download link.

Uninstall all VPN software you have installed.
Reboot the machine.
Did that fix the Phone and Modem CP issue ?
 
Click the Start button and then type cmd in the searchbox. Right-click on cmd that comes up in the search results and select Run as administrator.
A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
A command prompt window will open. Copy and paste the following into the command-prompt and hit enter.
wmic service get name,displayname,pathname,startmode,exitcode > "%USERPROFILE%\desktop\services.txt"
After the command runs there will be a file on your desktop named services.txt.
Attach this file to your next reply.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check if the Phone and Modem CP is displayed normally.
 

Attachments

FRST Scan:
  1. Right-click on FRST64.exe and select "Run as administrator".
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
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