[SOLVED] Windows 7 Ultimate 64bit - Control Panel: Phone and Modem CP corrupted
- Thread starter amadev
- Start date
Click Start.
Type devmgmt.msc in the search inputbox and press enter.
The window 'Device Manager' will show up.
Take a screenshot of 'Device Manager'. Read this on how to take a screenshot.
Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.
Type devmgmt.msc in the search inputbox and press enter.
The window 'Device Manager' will show up.
Take a screenshot of 'Device Manager'. Read this on how to take a screenshot.
Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Hello!
It appears that PeterJ is away shortly, so if you don't mind, I'll help you in the meantime.
Please do the following:
1. Click Start.
2. Type in services.msc into the search box and press enter.
3. On the list that appears, find the following two services: Routing and Remote Access and Remote Access Connection Manager.
4. Please ensure that both are Running. Check the Status column.
5. If they are not set to running, please double-click them on the list and change their startup type to Automatic.
Also, is your Windows 7 properly activated?
It appears that PeterJ is away shortly, so if you don't mind, I'll help you in the meantime.
Please do the following:
1. Click Start.
2. Type in services.msc into the search box and press enter.
3. On the list that appears, find the following two services: Routing and Remote Access and Remote Access Connection Manager.
4. Please ensure that both are Running. Check the Status column.
5. If they are not set to running, please double-click them on the list and change their startup type to Automatic.
Also, is your Windows 7 properly activated?
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Hello! Thank you.
Please do the following:
Farbar Service Scanner
1. Download Farbar Service Scanner from here, and move it to the Desktop
2. Right-click on FSS.exe > Run as Administrator
3. Checkmark everything, and click Scan
4. Once it finishes, Notepad will open FSS.txt on your Desktop. Copy and paste everything in it in your next reply
Please do the following:
Farbar Service Scanner
1. Download Farbar Service Scanner from here, and move it to the Desktop
2. Right-click on FSS.exe > Run as Administrator
3. Checkmark everything, and click Scan
4. Once it finishes, Notepad will open FSS.txt on your Desktop. Copy and paste everything in it in your next reply
Farbar Service Scanner Version: 27-01-2016
Ran by marc yg aragnou (administrator) on 07-09-2019 at 09:15:11
Running from "C:\Users\marc yg aragnou\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
System Restore:
============
System Restore Policy:
========================
Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
Ran by marc yg aragnou (administrator) on 07-09-2019 at 09:15:11
Running from "C:\Users\marc yg aragnou\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
System Restore:
============
System Restore Policy:
========================
Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Thank you. That looks okay. One more check:
GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:
GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:
- Download the portable version of GSmartControl and save it on your Desktop;
- Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
- Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
- You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
- Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
- Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
- Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
- Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
- Please note: If the SMART Status reads: Unsupported, stop and let me know.
smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-win7-sp1] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Device Model: ST2000DM008-2FR102
Serial Number: WFL2E82B
LU WWN Device Id: 5 000c50 0c0b0fd4e
Firmware Version: 0001
User Capacity: 2,000,398,934,016 bytes [2.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Sat Sep 07 09:26:29 2019 AUSEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM level is: 128 (minimum power consumption without standby)
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, NOT FROZEN [SEC1]
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 192) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x30a5) SCT Status supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-- 083 064 015 - 180250578
3 Spin_Up_Time PO---- 098 098 003 - 0
4 Start_Stop_Count -O--CK 100 100 050 - 55
5 Reallocated_Sector_Ct PO--CK 100 100 051 - 0
7 Seek_Error_Rate POSR-- 077 060 015 - 55451504
9 Power_On_Hours -O--CK 100 100 050 - 371 (215 195 0)
10 Spin_Retry_Count PO--C- 100 100 019 - 0
12 Power_Cycle_Count -O--CK 100 100 050 - 55
183 Runtime_Bad_Block -O--CK 100 100 050 - 0
184 End-to-End_Error -O--CK 100 100 050 - 0
187 Reported_Uncorrect -O--CK 100 100 050 - 0
188 Command_Timeout -O--CK 100 100 050 - 1
189 High_Fly_Writes -O-RCK 100 100 058 - 0
190 Airflow_Temperature_Cel -O---K 070 062 034 - 30 (Min/Max 20/30)
191 G-Sense_Error_Rate -O--CK 100 100 050 - 0
192 Power-Off_Retract_Count -O--CK 100 100 050 - 4
193 Load_Cycle_Count -O--CK 100 100 050 - 78
194 Temperature_Celsius -O---K 030 040 034 NOW 30 (0 15 0 0 0)
195 Hardware_ECC_Recovered -O-RC- 083 064 026 - 180250578
197 Current_Pending_Sector -O--C- 100 100 018 - 0
198 Offline_Uncorrectable ----C- 100 100 016 - 0
199 UDMA_CRC_Error_Count -OSRCK 200 200 062 - 0
240 Head_Flying_Hours ------ 100 253 000 - 365 (126 28 0)
241 Total_LBAs_Written ------ 100 253 000 - 2461635118
242 Total_LBAs_Read ------ 100 253 000 - 6493520942
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning
General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 5 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x0c GPL R/O 2048 Pending Defects log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x24 GPL R/O 512 Current Device Internal Status Data log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 GPL,SL VS 24 Device vendor specific log
0xa2 GPL VS 8160 Device vendor specific log
0xa6 GPL VS 192 Device vendor specific log
0xa8-0xa9 GPL,SL VS 136 Device vendor specific log
0xab GPL VS 1 Device vendor specific log
0xb0 GPL VS 9048 Device vendor specific log
0xbd GPL VS 8 Device vendor specific log
0xbe-0xbf GPL VS 65535 Device vendor specific log
0xc0 GPL,SL VS 1 Device vendor specific log
0xc1 GPL,SL VS 16 Device vendor specific log
0xc3 GPL,SL VS 8 Device vendor specific log
0xc4 GPL,SL VS 24 Device vendor specific log
0xd1 GPL VS 264 Device vendor specific log
0xd3 GPL VS 1920 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged
SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Self-test routine in progress 90% 371 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
SCT Status Version: 3
SCT Version (vendor specific): 522 (0x020a)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 33 Celsius
Power Cycle Min/Max Temperature: 20/33 Celsius
Lifetime Min/Max Temperature: 15/38 Celsius
Under/Over Temperature Limit Count: 0/0
SCT Temperature History Version: 2
Temperature Sampling Period: 3 minutes
Temperature Logging Interval: 59 minutes
Min/Max recommended Temperature: 14/55 Celsius
Min/Max Temperature Limit: 10/60 Celsius
Temperature History Size (Index): 128 (71)
Index Estimated Time Temperature Celsius
72 2019-09-02 03:43 34 ***************
73 2019-09-02 04:42 34 ***************
74 2019-09-02 05:41 35 ****************
75 2019-09-02 06:40 35 ****************
76 2019-09-02 07:39 36 *****************
77 2019-09-02 08:38 35 ****************
78 2019-09-02 09:37 35 ****************
79 2019-09-02 10:36 ? -
80 2019-09-02 11:35 18 -
81 2019-09-02 12:34 33 **************
... ..( 3 skipped). .. **************
85 2019-09-02 16:30 33 **************
86 2019-09-02 17:29 34 ***************
87 2019-09-02 18:28 33 **************
88 2019-09-02 19:27 35 ****************
89 2019-09-02 20:26 35 ****************
90 2019-09-02 21:25 35 ****************
91 2019-09-02 22:24 ? -
92 2019-09-02 23:23 18 -
93 2019-09-03 00:22 32 *************
94 2019-09-03 01:21 32 *************
95 2019-09-03 02:20 33 **************
96 2019-09-03 03:19 33 **************
97 2019-09-03 04:18 34 ***************
98 2019-09-03 05:17 34 ***************
99 2019-09-03 06:16 33 **************
100 2019-09-03 07:15 35 ****************
101 2019-09-03 08:14 36 *****************
102 2019-09-03 09:13 35 ****************
103 2019-09-03 10:12 35 ****************
104 2019-09-03 11:11 ? -
105 2019-09-03 12:10 19 -
106 2019-09-03 13:09 34 ***************
... ..( 3 skipped). .. ***************
110 2019-09-03 17:05 34 ***************
111 2019-09-03 18:04 35 ****************
112 2019-09-03 19:03 ? -
113 2019-09-03 20:02 35 ****************
114 2019-09-03 21:01 34 ***************
115 2019-09-03 22:00 34 ***************
116 2019-09-03 22:59 ? -
117 2019-09-03 23:58 26 *******
118 2019-09-04 00:57 33 **************
119 2019-09-04 01:56 ? -
120 2019-09-04 02:55 20 *
121 2019-09-04 03:54 34 ***************
122 2019-09-04 04:53 ? -
123 2019-09-04 05:52 21 **
124 2019-09-04 06:51 34 ***************
125 2019-09-04 07:50 36 *****************
126 2019-09-04 08:49 35 ****************
127 2019-09-04 09:48 34 ***************
0 2019-09-04 10:47 36 *****************
1 2019-09-04 11:46 36 *****************
2 2019-09-04 12:45 36 *****************
3 2019-09-04 13:44 35 ****************
4 2019-09-04 14:43 35 ****************
5 2019-09-04 15:42 ? -
6 2019-09-04 16:41 19 -
7 2019-09-04 17:40 33 **************
8 2019-09-04 18:39 34 ***************
9 2019-09-04 19:38 34 ***************
10 2019-09-04 20:37 36 *****************
11 2019-09-04 21:36 34 ***************
12 2019-09-04 22:35 35 ****************
13 2019-09-04 23:34 36 *****************
14 2019-09-05 00:33 35 ****************
15 2019-09-05 01:32 35 ****************
16 2019-09-05 02:31 35 ****************
17 2019-09-05 03:30 ? -
18 2019-09-05 04:29 23 ****
19 2019-09-05 05:28 ? -
20 2019-09-05 06:27 19 -
21 2019-09-05 07:26 34 ***************
22 2019-09-05 08:25 34 ***************
23 2019-09-05 09:24 35 ****************
24 2019-09-05 10:23 35 ****************
25 2019-09-05 11:22 36 *****************
... ..( 3 skipped). .. *****************
29 2019-09-05 15:18 36 *****************
30 2019-09-05 16:17 37 ******************
31 2019-09-05 17:16 36 *****************
32 2019-09-05 18:15 36 *****************
33 2019-09-05 19:14 ? -
34 2019-09-05 20:13 19 -
35 2019-09-05 21:12 34 ***************
36 2019-09-05 22:11 35 ****************
37 2019-09-05 23:10 34 ***************
38 2019-09-06 00:09 35 ****************
39 2019-09-06 01:08 35 ****************
40 2019-09-06 02:07 35 ****************
41 2019-09-06 03:06 36 *****************
42 2019-09-06 04:05 35 ****************
43 2019-09-06 05:04 36 *****************
44 2019-09-06 06:03 36 *****************
45 2019-09-06 07:02 36 *****************
46 2019-09-06 08:01 ? -
47 2019-09-06 09:00 20 *
48 2019-09-06 09:59 34 ***************
49 2019-09-06 10:58 34 ***************
50 2019-09-06 11:57 35 ****************
51 2019-09-06 12:56 37 ******************
52 2019-09-06 13:55 36 *****************
53 2019-09-06 14:54 36 *****************
54 2019-09-06 15:53 37 ******************
... ..( 2 skipped). .. ******************
57 2019-09-06 18:50 37 ******************
58 2019-09-06 19:49 36 *****************
59 2019-09-06 20:48 ? -
60 2019-09-06 21:47 20 *
61 2019-09-06 22:46 34 ***************
62 2019-09-06 23:45 33 **************
63 2019-09-07 00:44 35 ****************
64 2019-09-07 01:43 36 *****************
65 2019-09-07 02:42 ? -
66 2019-09-07 03:41 23 ****
67 2019-09-07 04:40 35 ****************
68 2019-09-07 05:39 36 *****************
69 2019-09-07 06:38 36 *****************
70 2019-09-07 07:37 ? -
71 2019-09-07 08:36 20 *
SCT Error Recovery Control command not supported
Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 1) ==
0x01 0x008 4 55 --- Lifetime Power-On Resets
0x01 0x010 4 371 --- Power-on Hours
0x01 0x018 6 2421133094 --- Logical Sectors Written
0x01 0x020 6 38501442 --- Number of Write Commands
0x01 0x028 6 6503376975 --- Logical Sectors Read
0x01 0x030 6 91597374 --- Number of Read Commands
0x01 0x038 6 - --- Date and Time TimeStamp
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 364 --- Spindle Motor Power-on Hours
0x03 0x010 4 358 --- Head Flying Hours
0x03 0x018 4 78 --- Head Load Events
0x03 0x020 4 0 --- Number of Reallocated Logical Sectors
0x03 0x028 4 0 --- Read Recovery Attempts
0x03 0x030 4 0 --- Number of Mechanical Start Failures
0x03 0x038 4 0 --- Number of Realloc. Candidate Logical Sectors
0x03 0x040 4 4 --- Number of High Priority Unload Events
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors
0x04 0x010 4 1 --- Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 33 --- Current Temperature
0x05 0x010 1 35 --- Average Short Term Temperature
0x05 0x018 1 32 --- Average Long Term Temperature
0x05 0x020 1 38 --- Highest Temperature
0x05 0x028 1 0 --- Lowest Temperature
0x05 0x030 1 35 --- Highest Average Short Term Temperature
0x05 0x038 1 32 --- Lowest Average Short Term Temperature
0x05 0x040 1 32 --- Highest Average Long Term Temperature
0x05 0x048 1 31 --- Lowest Average Long Term Temperature
0x05 0x050 4 0 --- Time in Over-Temperature
0x05 0x058 1 55 --- Specified Maximum Operating Temperature
0x05 0x060 4 80 --- Time in Under-Temperature
0x05 0x068 1 13 --- Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 312 --- Number of Hardware Resets
0x06 0x010 4 96 --- Number of ASR Events
0x06 0x018 4 0 --- Number of Interface CRC Errors
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value
SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x000a 2 3 Device-to-host register FISes sent due to a COMRESET
0x0001 2 0 Command failed due to ICRC error
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Device Model: ST2000DM008-2FR102
Serial Number: WFL2E82B
LU WWN Device Id: 5 000c50 0c0b0fd4e
Firmware Version: 0001
User Capacity: 2,000,398,934,016 bytes [2.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Sat Sep 07 09:26:29 2019 AUSEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM level is: 128 (minimum power consumption without standby)
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, NOT FROZEN [SEC1]
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 192) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x30a5) SCT Status supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-- 083 064 015 - 180250578
3 Spin_Up_Time PO---- 098 098 003 - 0
4 Start_Stop_Count -O--CK 100 100 050 - 55
5 Reallocated_Sector_Ct PO--CK 100 100 051 - 0
7 Seek_Error_Rate POSR-- 077 060 015 - 55451504
9 Power_On_Hours -O--CK 100 100 050 - 371 (215 195 0)
10 Spin_Retry_Count PO--C- 100 100 019 - 0
12 Power_Cycle_Count -O--CK 100 100 050 - 55
183 Runtime_Bad_Block -O--CK 100 100 050 - 0
184 End-to-End_Error -O--CK 100 100 050 - 0
187 Reported_Uncorrect -O--CK 100 100 050 - 0
188 Command_Timeout -O--CK 100 100 050 - 1
189 High_Fly_Writes -O-RCK 100 100 058 - 0
190 Airflow_Temperature_Cel -O---K 070 062 034 - 30 (Min/Max 20/30)
191 G-Sense_Error_Rate -O--CK 100 100 050 - 0
192 Power-Off_Retract_Count -O--CK 100 100 050 - 4
193 Load_Cycle_Count -O--CK 100 100 050 - 78
194 Temperature_Celsius -O---K 030 040 034 NOW 30 (0 15 0 0 0)
195 Hardware_ECC_Recovered -O-RC- 083 064 026 - 180250578
197 Current_Pending_Sector -O--C- 100 100 018 - 0
198 Offline_Uncorrectable ----C- 100 100 016 - 0
199 UDMA_CRC_Error_Count -OSRCK 200 200 062 - 0
240 Head_Flying_Hours ------ 100 253 000 - 365 (126 28 0)
241 Total_LBAs_Written ------ 100 253 000 - 2461635118
242 Total_LBAs_Read ------ 100 253 000 - 6493520942
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning
General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 5 Comprehensive SMART error log
0x03 GPL R/O 5 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x0c GPL R/O 2048 Pending Defects log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x21 GPL R/O 1 Write stream error log
0x22 GPL R/O 1 Read stream error log
0x24 GPL R/O 512 Current Device Internal Status Data log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 GPL,SL VS 24 Device vendor specific log
0xa2 GPL VS 8160 Device vendor specific log
0xa6 GPL VS 192 Device vendor specific log
0xa8-0xa9 GPL,SL VS 136 Device vendor specific log
0xab GPL VS 1 Device vendor specific log
0xb0 GPL VS 9048 Device vendor specific log
0xbd GPL VS 8 Device vendor specific log
0xbe-0xbf GPL VS 65535 Device vendor specific log
0xc0 GPL,SL VS 1 Device vendor specific log
0xc1 GPL,SL VS 16 Device vendor specific log
0xc3 GPL,SL VS 8 Device vendor specific log
0xc4 GPL,SL VS 24 Device vendor specific log
0xd1 GPL VS 264 Device vendor specific log
0xd3 GPL VS 1920 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged
SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Self-test routine in progress 90% 371 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
SCT Status Version: 3
SCT Version (vendor specific): 522 (0x020a)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 33 Celsius
Power Cycle Min/Max Temperature: 20/33 Celsius
Lifetime Min/Max Temperature: 15/38 Celsius
Under/Over Temperature Limit Count: 0/0
SCT Temperature History Version: 2
Temperature Sampling Period: 3 minutes
Temperature Logging Interval: 59 minutes
Min/Max recommended Temperature: 14/55 Celsius
Min/Max Temperature Limit: 10/60 Celsius
Temperature History Size (Index): 128 (71)
Index Estimated Time Temperature Celsius
72 2019-09-02 03:43 34 ***************
73 2019-09-02 04:42 34 ***************
74 2019-09-02 05:41 35 ****************
75 2019-09-02 06:40 35 ****************
76 2019-09-02 07:39 36 *****************
77 2019-09-02 08:38 35 ****************
78 2019-09-02 09:37 35 ****************
79 2019-09-02 10:36 ? -
80 2019-09-02 11:35 18 -
81 2019-09-02 12:34 33 **************
... ..( 3 skipped). .. **************
85 2019-09-02 16:30 33 **************
86 2019-09-02 17:29 34 ***************
87 2019-09-02 18:28 33 **************
88 2019-09-02 19:27 35 ****************
89 2019-09-02 20:26 35 ****************
90 2019-09-02 21:25 35 ****************
91 2019-09-02 22:24 ? -
92 2019-09-02 23:23 18 -
93 2019-09-03 00:22 32 *************
94 2019-09-03 01:21 32 *************
95 2019-09-03 02:20 33 **************
96 2019-09-03 03:19 33 **************
97 2019-09-03 04:18 34 ***************
98 2019-09-03 05:17 34 ***************
99 2019-09-03 06:16 33 **************
100 2019-09-03 07:15 35 ****************
101 2019-09-03 08:14 36 *****************
102 2019-09-03 09:13 35 ****************
103 2019-09-03 10:12 35 ****************
104 2019-09-03 11:11 ? -
105 2019-09-03 12:10 19 -
106 2019-09-03 13:09 34 ***************
... ..( 3 skipped). .. ***************
110 2019-09-03 17:05 34 ***************
111 2019-09-03 18:04 35 ****************
112 2019-09-03 19:03 ? -
113 2019-09-03 20:02 35 ****************
114 2019-09-03 21:01 34 ***************
115 2019-09-03 22:00 34 ***************
116 2019-09-03 22:59 ? -
117 2019-09-03 23:58 26 *******
118 2019-09-04 00:57 33 **************
119 2019-09-04 01:56 ? -
120 2019-09-04 02:55 20 *
121 2019-09-04 03:54 34 ***************
122 2019-09-04 04:53 ? -
123 2019-09-04 05:52 21 **
124 2019-09-04 06:51 34 ***************
125 2019-09-04 07:50 36 *****************
126 2019-09-04 08:49 35 ****************
127 2019-09-04 09:48 34 ***************
0 2019-09-04 10:47 36 *****************
1 2019-09-04 11:46 36 *****************
2 2019-09-04 12:45 36 *****************
3 2019-09-04 13:44 35 ****************
4 2019-09-04 14:43 35 ****************
5 2019-09-04 15:42 ? -
6 2019-09-04 16:41 19 -
7 2019-09-04 17:40 33 **************
8 2019-09-04 18:39 34 ***************
9 2019-09-04 19:38 34 ***************
10 2019-09-04 20:37 36 *****************
11 2019-09-04 21:36 34 ***************
12 2019-09-04 22:35 35 ****************
13 2019-09-04 23:34 36 *****************
14 2019-09-05 00:33 35 ****************
15 2019-09-05 01:32 35 ****************
16 2019-09-05 02:31 35 ****************
17 2019-09-05 03:30 ? -
18 2019-09-05 04:29 23 ****
19 2019-09-05 05:28 ? -
20 2019-09-05 06:27 19 -
21 2019-09-05 07:26 34 ***************
22 2019-09-05 08:25 34 ***************
23 2019-09-05 09:24 35 ****************
24 2019-09-05 10:23 35 ****************
25 2019-09-05 11:22 36 *****************
... ..( 3 skipped). .. *****************
29 2019-09-05 15:18 36 *****************
30 2019-09-05 16:17 37 ******************
31 2019-09-05 17:16 36 *****************
32 2019-09-05 18:15 36 *****************
33 2019-09-05 19:14 ? -
34 2019-09-05 20:13 19 -
35 2019-09-05 21:12 34 ***************
36 2019-09-05 22:11 35 ****************
37 2019-09-05 23:10 34 ***************
38 2019-09-06 00:09 35 ****************
39 2019-09-06 01:08 35 ****************
40 2019-09-06 02:07 35 ****************
41 2019-09-06 03:06 36 *****************
42 2019-09-06 04:05 35 ****************
43 2019-09-06 05:04 36 *****************
44 2019-09-06 06:03 36 *****************
45 2019-09-06 07:02 36 *****************
46 2019-09-06 08:01 ? -
47 2019-09-06 09:00 20 *
48 2019-09-06 09:59 34 ***************
49 2019-09-06 10:58 34 ***************
50 2019-09-06 11:57 35 ****************
51 2019-09-06 12:56 37 ******************
52 2019-09-06 13:55 36 *****************
53 2019-09-06 14:54 36 *****************
54 2019-09-06 15:53 37 ******************
... ..( 2 skipped). .. ******************
57 2019-09-06 18:50 37 ******************
58 2019-09-06 19:49 36 *****************
59 2019-09-06 20:48 ? -
60 2019-09-06 21:47 20 *
61 2019-09-06 22:46 34 ***************
62 2019-09-06 23:45 33 **************
63 2019-09-07 00:44 35 ****************
64 2019-09-07 01:43 36 *****************
65 2019-09-07 02:42 ? -
66 2019-09-07 03:41 23 ****
67 2019-09-07 04:40 35 ****************
68 2019-09-07 05:39 36 *****************
69 2019-09-07 06:38 36 *****************
70 2019-09-07 07:37 ? -
71 2019-09-07 08:36 20 *
SCT Error Recovery Control command not supported
Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 1) ==
0x01 0x008 4 55 --- Lifetime Power-On Resets
0x01 0x010 4 371 --- Power-on Hours
0x01 0x018 6 2421133094 --- Logical Sectors Written
0x01 0x020 6 38501442 --- Number of Write Commands
0x01 0x028 6 6503376975 --- Logical Sectors Read
0x01 0x030 6 91597374 --- Number of Read Commands
0x01 0x038 6 - --- Date and Time TimeStamp
0x03 ===== = = === == Rotating Media Statistics (rev 1) ==
0x03 0x008 4 364 --- Spindle Motor Power-on Hours
0x03 0x010 4 358 --- Head Flying Hours
0x03 0x018 4 78 --- Head Load Events
0x03 0x020 4 0 --- Number of Reallocated Logical Sectors
0x03 0x028 4 0 --- Read Recovery Attempts
0x03 0x030 4 0 --- Number of Mechanical Start Failures
0x03 0x038 4 0 --- Number of Realloc. Candidate Logical Sectors
0x03 0x040 4 4 --- Number of High Priority Unload Events
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors
0x04 0x010 4 1 --- Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 33 --- Current Temperature
0x05 0x010 1 35 --- Average Short Term Temperature
0x05 0x018 1 32 --- Average Long Term Temperature
0x05 0x020 1 38 --- Highest Temperature
0x05 0x028 1 0 --- Lowest Temperature
0x05 0x030 1 35 --- Highest Average Short Term Temperature
0x05 0x038 1 32 --- Lowest Average Short Term Temperature
0x05 0x040 1 32 --- Highest Average Long Term Temperature
0x05 0x048 1 31 --- Lowest Average Long Term Temperature
0x05 0x050 4 0 --- Time in Over-Temperature
0x05 0x058 1 55 --- Specified Maximum Operating Temperature
0x05 0x060 4 80 --- Time in Under-Temperature
0x05 0x068 1 13 --- Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 312 --- Number of Hardware Resets
0x06 0x010 4 96 --- Number of ASR Events
0x06 0x018 4 0 --- Number of Interface CRC Errors
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value
SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x000a 2 3 Device-to-host register FISes sent due to a COMRESET
0x0001 2 0 Command failed due to ICRC error
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Your drive is overheating, which may have contributed to the corruption. At this point, the only remaining issues are the CP ones? The updates as such are going in (installing) correctly?
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Can you please try creating a new local administrator account and checking if the issue still persists there?
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
It's possible. Let's gather more info:
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
When you check Telephony under services, which dependencies are listed?
Has Sysnative Forums helped you? Please consider donating to help us support the site!