[SOLVED] Windows 7 Ultimate 64bit - Control Panel: Phone and Modem CP corrupted

[amadev]

Needed a reboot. Here it is. Same issue. Good night and thanks for your time.

 

[Sysnative Windows Update]

Okay, please see if the issue is still there and if it is, run the second fix I provided. The system will reboot.

Please test again after that reboot.

 

[amadev]

Same issue. I will be offline until tomorrow now. Will catch up later. Thanks.

 

[Sysnative Windows Update]

Please do the following again when able since we've made some changes to the system:

SFC Scan

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 

[amadev]

Here it is.

 

[Sysnative Windows Update]

Do the following:

Step#1 - System Update Readiness Tool (SUR) Windows 7 - 64-Bit
1. Download and run the following file.
2. When it asks you if you wish to install, please answer Yes. Note: It could take several hours to run. Please don't cancel it.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post, please upload via Sendspace and just provide the link here.

 

[amadev]

Here it is.

 

[Sysnative Windows Update]

As it appears that all of your corruption has been resolved and your updates seem to have gone in correctly. I would wrap the thread up here and ask you to continue troubleshooting the Modem CP issues in the Networking section here at Sysnative.

I have tried some of the general solutions that I have managed to find online, but I am by no means a networking expert.
Good luck!

 

[amadev]

No problem. thanks all for your time. how do I transfer the thread? Start a new thread in the networking forum and post a link to this witha quick description?

 

[Sysnative Windows Update]

Yup!