Windows update error 0x80073712

[malloy993]

Files attached. Was not able to uninstall KB5004298

Thank you,

Larry Malloy

 

[PeterJ]

Did you change those WU settings on purpose ?

 

[malloy993]

Hi Peter, which setting specifically? The "give me updates form other Microsoft products when I update windows"?

Thank you,

Larry Malloy

 

[PeterJ]

No, the text at the blue exclamation mark.

 

[malloy993]

Yes we use GPO to manage most of the settings. Specifiically, the setting ‘Download updates but let me choose whether to install them’ and ‘Give me recommended Updates the same way I receive important updates’. I thought we’d also enabled the one in policy about ‘Give me updates for other Microsoft products when I update Windows’ in GPO but we’ll probably do that later.

These are non-persistent Citrix PVS vDisks so we have to control when updates are installed to keep reboot loops from happening.

Thank you,

Malloy993

 

[PeterJ]

FRST Registry Search

1. Click the Start button and in the search box, type CMD
2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   

   REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

   
   Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
4. Right-click on the file FRST64.exe and choose Run as administrator.
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
5. Copy and paste KB5004298 into the Search box and click the Search Registry button.
6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
7. You may close any remaining open windows now.

 

[malloy993]

File attached.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the computer.
Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

sfc /scannow

Wait for this to finish before you continue

copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[malloy993]

Folder attached.

Thank you,

Maloy993

 

[PeterJ]

Did you ran the fix in Step 1 multiple times ?

 

[malloy993]

Yes, I did.

I lost internet and by the time I got it back, I was logged out. So I restarted step 1.

Thank you,

Malloy993

 

[PeterJ]

Install Update with DISM

1. Download the update MSU here: https://catalog.s.download.windowsu..._f6df5e1bb2e6d0f6a94f12d383e7c1b381406024.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows8.1-kb5025285-x64_f6df5e1bb2e6d0f6a94f12d383e7c1b381406024.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb5025285-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[malloy993]

Hey Peter, you're the man!!!

The installation was successful for KB5025285 and I have no more security updates to install. Will I need to install updates via DISM from now on?

I still cannot install the SQL 2016 Service Packs for some reason but that may be beyond this case, right?

Thank you,

Malloy993

 

[PeterJ]

Great.

Will I need to install updates via DISM from now on?

No. You should be able to use the standard Windows Update procedure.

I still cannot install the SQL 2016 Service Packs for some reason but that may be beyond this case, right?

We can have a look. Provide a screenshot of the error message you get.

 

[malloy993]

Thank you,

Malloy993

 

[PeterJ]

Restart the server if not already done and try to install KB3208177 only again.

Provide log files from the folder C:\Program Files\Microsoft SQL Server\130\Setup Bootstrap\Log.

 

[malloy993]

Logs provided.

Thank you,

Malloy993

 

[PeterJ]

Uninstall this update: Microsoft Update Catalog
If it fails provide a screenshot of the error message.

 

[malloy993]

Hey Peter,

KB4505219? That is not installed. It is the one I’m trying to install.

Thank you,

Larry Malloy

 

[PeterJ]

Yeah, I know KB4505219 failed to install but oddly one of the logs reports KB4505219 is installed.

FRST Registry Search

1. Click the Start button and in the search box, type CMD
2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   

   REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

   
   Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
4. Right-click on the file FRST64.exe and choose Run as administrator.
5. Copy and paste KB4505219 into the Search box and click the Search Registry button.
6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
7. You may close any remaining open windows now.