Windows update error 0x80073712

Hi Peter,

When trying to install I received this error message. See screenshot attached.

Thank you,

Malloy993
 

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  • image001.png
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What happens if you click the button "Select All" ?
 
Same thing. Are these updates even applicable? Can I just disregard them or?

Thank you,

Malloy993
 

Attachments

  • Screenshot 2023-10-16 125641.png
    Screenshot 2023-10-16 125641.png
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Lets have a closer look at this machine.

FRST Scan:
  1. Right-click to run the tool FRST64.exe as administrator.
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2: FRST Scan
  1. Right-click to run the tool FRST64.exe as administrator.
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 

Attachments

I ran the fix twice. The first time, I forgot to restart the Windows Update Service. Fixlog-1.txt is the first one I ran and Fixlog-2.txt is the second. Addition and FRST was generated after the second fix. Both fix session had be reboot.

Thank you,

Malloy993
 

Attachments

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Do you still use "NeuroWorks" ?
 
I had no idea they were hidden / installed. I kind of inherited these servers

There are no hidden updates. See the screenshot. I installed that SQL 2017 update (KB5016884) and it looked like it installed successfully but it does not show up as having been installed. Also, that SQL 2016 update (KB4505219) still shows up as needing to be installed but still fails to install. However, I no longer see the two other SQL recommended updates as needing to be installed. I get error code 86430003 when trying.

Thank you,

Malloy993
 

Attachments

  • HiddenUpdates..png
    HiddenUpdates..png
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This machine has following installed:
Service Pack 1 for SQL Server 2016
Service Pack 3 for SQL Server 2016
Click to expand...
If "Service Pack 3" is already installed why you need update KB4505219 for "Service Pack 1" ?
 
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