Windows update error 0x80073712

How can I tell the service pack installed? Is there a KB? It doesn’t say service pack in programs and features.

The only thing SQL 2017 installed on the server is the management studio and related tools. The server itself only has SQL 2016. The version is 13.0.4001 but I’m having difficulty nailing down what that corresponds to. According to SQL Server 2016 build versions (KB3177312) - SQL Server, it is SQL 2016 SP1

Thank you,

Malloy993
 
One of the log files is showing:
Service Pack 1 for SQL Server 2016 (KB3182545) (64-bit) (HKLM\...\KB3182545) (Version: 13.1.4001.0 - Microsoft Corporation)
Service Pack 3 for SQL Server 2016 (KB5003279) (64-bit) (HKLM\...\KB5003279) (Version: 13.3.6300.2 - Microsoft Corporation)
Click to expand...
 
Hello,

Okay, what are the next steps for this issue?

Thank you,

Larry Malloy
 
My knowledge of SQL Servers is very limited.
What I see in the logs is a bit confusing:
Microsoft SQL Server 2016 (64-bit) (HKLM\...\Microsoft SQL Server SQLServer2016) (Version: - Microsoft Corporation)
Click to expand...
This seems to be the initial release.
...
Microsoft SQL Server 2016 Setup (English) (HKLM\...\{4778E63C-956E-46C2-92E8-37AFAB3DCDAC}) (Version: 13.1.4224.16 - Microsoft Corporation)
Click to expand...
This seems to be an update for SP1, Cumulative Update (CU) 10: KB4458842
...
Service Pack 1 for SQL Server 2016 (KB3182545) (64-bit) (HKLM\...\KB3182545) (Version: 13.1.4001.0 - Microsoft Corporation)
Service Pack 3 for SQL Server 2016 (KB5003279) (64-bit) (HKLM\...\KB5003279) (Version: 13.3.6300.2 - Microsoft Corporation)
Click to expand...
These I mentioned earlier.
...
SQL Server 2016 Batch Parser (HKLM\...\{D7A905DB-9A1E-4670-9488-F979F8A77A58}) (Version: 13.0.1601.5 - Microsoft Corporation) Hidden
SQL Server 2016 Common Files (HKLM\...\{16F3645F-1343-4462-92DC-9AE66A2E68A3}) (Version: 13.1.4001.0 - Microsoft Corporation) Hidden
SQL Server 2016 Common Files (HKLM\...\{57846DA8-8B5D-4466-B850-E8CDFC94046C}) (Version: 13.1.4001.0 - Microsoft Corporation) Hidden
SQL Server 2016 Database Engine Services (HKLM\...\{0C457EC3-E998-4041-B856-908D5A2C1708}) (Version: 13.1.4001.0 - Microsoft Corporation) Hidden
SQL Server 2016 Database Engine Services (HKLM\...\{51574D2C-DE28-4441-BDC2-967F0FFC0918}) (Version: 13.1.4001.0 - Microsoft Corporation) Hidden
SQL Server 2016 Database Engine Shared (HKLM\...\{686A81C0-C8E4-46F6-952F-B19A28E8C430}) (Version: 13.1.4001.0 - Microsoft Corporation) Hidden
SQL Server 2016 Database Engine Shared (HKLM\...\{81CABA93-27C0-4BD9-9B5E-227C76B59F46}) (Version: 13.1.4001.0 - Microsoft Corporation) Hidden
SQL Server 2016 DMF (HKLM\...\{2FFF0757-4360-42F5-8814-16BB5CF0145F}) (Version: 13.0.1601.5 - Microsoft Corporation) Hidden
SQL Server 2016 DMF (HKLM\...\{34A20DEE-6AD4-44A6-95FF-DFF95CD22B8C}) (Version: 13.0.1601.5 - Microsoft Corporation) Hidden
SQL Server 2016 Shared Management Objects Extensions (HKLM\...\{B6E1A5EB-1C58-4A04-B76B-E5FE1BE22CA1}) (Version: 13.0.1601.5 - Microsoft Corporation) Hidden
SQL Server 2016 Shared Management Objects Extensions (HKLM\...\{FA548BCB-5732-40F8-85B0-61515D18D9C1}) (Version: 13.0.1601.5 - Microsoft Corporation) Hidden
SQL Server 2016 SQL Diagnostics (HKLM\...\{766BE25E-D2B5-4E76-BCB0-29B801BADB3F}) (Version: 13.0.1601.5 - Microsoft Corporation) Hidden
SQL Server 2016 XEvent (HKLM\...\{8CF2CA8E-3984-46B9-B493-F844F3774FA1}) (Version: 13.0.1601.5 - Microsoft Corporation) Hidden
SQL Server 2016 XEvent (HKLM\...\{E6FFAAAF-D8B5-4D46-8514-26E96D9F3D8D}) (Version: 13.0.1601.5 - Microsoft Corporation) Hidden
Click to expand...
These installs are all hidden as you can see. Not sure why, maybe by default.

malloy993 said:
The only thing SQL 2017 installed on the server is the management studio and related tools. The server itself only has SQL 2016. The version is 13.0.4001 but I’m having difficulty nailing down what that corresponds to. According to SQL Server 2016 build versions (KB3177312) - SQL Server, it is SQL 2016 SP1
Click to expand...
I agree, 13.0.4001 is Service Pack 1 which is listed as installed. Here a list also to look at: SQL Server 2016 Updates - SQLServerUpdates.com

If you still need to install parts of SQL Server 2016 SP1, I would uninstall Service Pack 3 for SQL Server 2016 (KB5003279) first.
If not, try to install KB5014355 - Description of the security update for SQL Server 2016 SP3 GDR: June 14, 2022 - Microsoft Support
 
I tried to install KB5014355 but there were no instances to select so It would not let me select Next. Same thing when I tried to uninstall KB5003279.

Thank you,

Malloy993
 

Attachments

  • screenshot.png
    screenshot.png
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Weird that the uninstaller doesn't find any SQL Server 2016 parts.
Lets unhide the hidden SQL Server 2016 parts.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to uninstall KB5003279 again and report the result.
 

Attachments

Same thing. No Instances to select so validation fails.

Thank you,

Malloy993
 

Attachments

  • Screenshot 2023-11-16 092259.png
    Screenshot 2023-11-16 092259.png
    51.5 KB · Views: 2
  • Fixlog (4).txt
    Fixlog (4).txt
    4.7 KB · Views: 1
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5003279
  4. Let me know if it says it was successful or if there are any errors.
 
This looks like the command is correct but when I try to run it, the syntax screen keeps popping up.

Thank you,

Malloy993
 

Attachments

  • Screenshot 2023-11-16 153133.png
    Screenshot 2023-11-16 153133.png
    121.4 KB · Views: 2
You made a typo, missed the first n in uninstall. Best to use copy and paste as I recommended.
 
It said the update is not installed.

Thank you,

Malloy993
 

Attachments

  • Screenshot 2023-11-20 154125.png
    Screenshot 2023-11-20 154125.png
    104.8 KB · Views: 2
FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.

    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Right-click on the file FRST64.exe and choose Run as administrator.
  5. Copy and paste KB5003279 into the Search box and click the Search Registry button.
  6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  7. You may close any remaining open windows now.
 
SS provided. Says update is not installed on this computer.

Thank you,

Malloy993
 

Attachments

  • Screenshot 2023-11-21 101122.png
    Screenshot 2023-11-21 101122.png
    126.7 KB · Views: 1
  • Screenshot 2023-11-21 101015.png
    Screenshot 2023-11-21 101015.png
    27 KB · Views: 1
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to install KB4505219 again and report the result.
 

Attachments

Failed to install KB4505219 again.

Thank you,

Malloy993
 

Attachments

  • Fixlog (5).txt
    Fixlog (5).txt
    548 bytes · Views: 1
  • Screenshot 2023-11-27 160113.png
    Screenshot 2023-11-27 160113.png
    103.8 KB · Views: 1
Try a restart of the server first.
If that doesn't help attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\WindowsUpdate.log to your next reply.
 
Does the available update KB5017220 install successful ?
 
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