[SOLVED] Windows Update Issue

Hi,
The update has installed successfully. Below is the result.

======================================================================================
Security Update for Windows (KB2972100)
Installation date: ‎5/‎1/‎2018 11:53 PM
Installation status: Successful
Update type: Important
Fix for KB2972100
More information:
http://support.microsoft.com/?kbid=2972100
Help and Support:
http://support.microsoft.com
=============================================================================================
 
Hi,
I have tried to install Security Update for Windows 7 (KB3139398) from Official Microsoft Download Center. It failed again and the result is the same. The error details are as below:


============================================================================

Security Update for Windows (KB3139398)
Installation date: ‎5/‎2/‎2018 12:23 AM
Installation status: Failed
Error details: Code 80070005
Update type: Important
Fix for KB3139398
More information:
http://support.microsoft.com/?kbid=3139398
Help and Support:
http://support.microsoft.com

============================================================================================
 
Ok. Let's confirm my suspicion...


Search with Farbar Recovery Scan Tool (FRST)
  • Download FRST x64 and save it to the Desktop.
  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    dism /online /Get-FeatureInfo /FeatureName:TFTP|find "."
    Click to expand...
  • wait for the command to finish with "The operation completed successfully" or equivalent
  • close the window "Administrator: Command Prompt"
  • Execute FRST64 right click on the icon
    FRST.jpg
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the Tool opens for the first time you must click Yes on the disclaimer.)
    FRST_SearchRegistry.png
  • On the Search box (1) type or Copy & Paste the following text:
    KB3139398
    Click to expand...
  • Press the Search Registry button.
  • Wait for the search to finish FRST will produce a log called (SearchReg.txt) in the same directory the Tool is run from.
  • Please attach the log to your post.
 
Hi,
I believe that you wanted me to download FRST X86 instead of FRST x64, as my laptop is of 32-bit architecture. I therefore downloaded FRST (compatible with 32-bit) instead of FRST64.
I ran the dism command as advised by you in the elevated mode. The execution is successful.
I then ran FRST as an administrator and searched Registry for KB3139398. Attached is the resultant Log for your reference.
 

Attachments

Hi,

You did well with FRST, sorry about that its the problem of working on several topics at the same time...

Can you locate the update KB3139398 on the list of installed updates and Uninstall it?
 
Hi,
The update KB3139398 is not installed on my computer. Please refer to the screen shot attached.
 

Attachments

Hi,

No problem the update is there but not correctly installed...

I will prepare a fix for you latter, now I'm at work.
 
Hi,


Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...


  • View attachment FixList.txt
  • Download the file above and save it to the Desktop as fixlist.txt
    (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
 
Hi,
I have run FRST as advised by you in elevated mode. However, the tool crashed after the end. But I am not sure if the purpose is served. So I did not execute it again. Attaching the log for your reference. Waiting for your advise on the next steps.
 

Attachments

SleepyDude said:
Hi,


Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • View attachment 34935
  • Download the file above and save it to the Desktop as fixlist.txt
    (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
Click to expand...

Hi,
Post my earlier response, I had try to run FRST in elevated mode once again. This time it completed successfully. Please find the log as attached below.
 

Attachments

Hi,

Thanks for the logs.

Force Windows to search for Updates and let it install KB3139398 if listed. Please report the result.
 
Hi,
I tried installing the update KB3139398 and it failed again with the same error code.

====================================================================================
Security Update for Windows (KB3139398)
Installation date: ‎5/‎3/‎2018 10:39 PM
Installation status: Failed
Error details: Code 80070005
Update type: Important
Fix for KB3139398
More information:
http://support.microsoft.com/?kbid=3139398
Help and Support:
http://support.microsoft.com

===================================================================================

I am not sure if there is any implication. One observation is that all updates that need a restart are failing including KB3139398. While restarting the windows, I am getting the message "Failure to Configure Windows, Reverting Changes". This is happening after completing 7-9% of the configuration.
 
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