[SOLVED] Windows Update Problem

Here's this one:

+++++++++++++++++++++++++++++++++++++++++++

Farbar Recovery Scan Tool (x64) Version: 21-05-2015
Ran by Jeff at 2015-05-22 12:39:46
Running from C:\Users\Jeff\Desktop
Boot Mode: Normal

================== Search Registry: "amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_es-es_e6816cc6ecca4c22" ===========

[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_es-es_e6816cc6ecca4c22]

====== End Of Search ======

++++++++++++++++++++++++++++++++++++++++++++

Jeff
 
Here's the next one:

+++++++++++++++++++++++++++++++++++++++++++++

Fix result of Farbar Recovery Scan Tool (x64) Version: 21-05-2015
Ran by Jeff at 2015-05-22 12:47:55 Run:3
Running from C:\Users\Jeff\Desktop
Loaded Profiles: Jeff (Available profiles: Jeff)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
cmd: dir c:\windows\winsxs\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_es-es_e6816cc6ecca4c22
*****************


========= dir c:\windows\winsxs\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_es-es_e6816cc6ecca4c22 =========

Volume in drive C is HP_Mini
Volume Serial Number is B22D-BCD1

Directory of c:\windows\winsxs\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_es-es_e6816cc6ecca4c22

04/02/2015 06:12 PM <DIR> .
04/02/2015 06:12 PM <DIR> ..
01/14/2013 12:43 AM 207,360 d2d1.dll.mui
1 File(s) 207,360 bytes
2 Dir(s) 104,442,679,296 bytes free

========= End of CMD: =========


==== End of Fixlog 12:47:56 ====

++++++++++++++++++++++++++++++++++++++++++++++++++++


Thanks,

Jeff
 
Hi, Brian,

SFCFix.txt

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-22 12:54:13.358
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Jeff\Desktop\SFCScript.txt [0]




RegistryScript::
Failed to import registry key HKEY_LOCAL_MACHINE\14157S\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc760. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\14157S\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc760\7.1. A root key cannot be created under this hive.
Failed to delete registry key HKEY_LOCAL_MACHINE\14157S\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc740. A root key cannot be created under this hive.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 20 datablocks.
Finish time: 2015-05-22 12:54:13.358
Script hash: +IP/9dEtkAOau2K2+J+dI3cAWFAIITFWpr1hAbTsiPk=
----------------------EOF-----------------------

++++++++++++++++++++++++++++++++++++++++++

SFC /scannow results in "Windows Resource Protection could not perform the requested operation" message. It came up before anything else, i.e. no percentage done for example.

Jeff
 
There was an error in my last script. Please try again.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - SFC Scan



  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

Hi,

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-22 13:07:15.886
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Jeff\Desktop\SFCScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc760.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners.

Successfully imported registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc760.
Successfully imported registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc760\7.1.
Successfully deleted registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc740.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc760.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc760\7.1.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc760.
Failed to find stored datablock for registry key -HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-d2d.resources_31bf3856ad364e35_es-es_50649be18dfdc740.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 23 datablocks.
Finish time: 2015-05-22 13:07:16.077
Script hash: l5k6GfLanfYjJbknAWYbvvdAP1dyyL0wwziOyCD7l9U=
----------------------EOF-----------------------

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

But still SFC /scannow results in "Windows Resource Protection could not perform the requested operation" message. As before, it came up before anything else, i.e. no percentage done for example.

Thank you !

Jeff
 
Thanks for the info. Sometimes those logs do make me a little crazy. :eek:

I'd like to get a Process Monitor capture while you attempt SFC. Please do the following.


Step#1 - Capture Process Monitor Trace
 1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Open an elevated Command Prompt and run sfc /scannow just like you have in the past.
3. Stop Process Monitor as soon as sfc fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.

Thank you.
 
That was actually very helpful. We need to reverse a previous change that we made and then do the exact same thing. Do a Process Monitor capture while you attempt to run SFC and then send me the capture as well as the CBS log.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Capture Process Monitor Trace
 1. Run Process Monitor. Leave this running while you perform the next steps.
2. Open an elevated Command Prompt and run sfc /scannow just like you have in the past.
3. Stop Process Monitor as soon as sfc fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.
Items for your next post
1. SFCFix.txt
2. Procmon Log
3. CBS.log
 

Attachments

Perfect. We now need to run the following one more time.

Step#1 - System Update Readiness Tool (SUR)
 1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hi, Brian,

I am using a different PC to post this since the System Update Readiness Tool is still "Searching for updates on this computer..." after running for 102 minutes.

I don't know if that's good or bad since Windows Update was saying I had never run WU on that PC before & SUR has a lot of updates to find.

So, my question is, should I hit the 'Cancel' button on SURT ? Or, let it ride ?

Thanks !

Jeff
 
And actually let me send you one more registry file to merge before trying again. So I would reboot, merge the registry file that I will send in a minute.
 
OK, here you go. After you reboot please do the following.

1. Save the attached Update.zip file to your desktop.
2. Right-click on the file and extract the Update.reg
3. Double-click on the update.reg file to merge into your registry.

Let me know if it says it was successfully merged.
 

Attachments

Hi,

This is the result from trying to merge the Reg file:

"Cannot import C:\Users\Jeff\Desktop\Update.reg: Error accessing the registry"

Thanks for all your hard work,

Jeff
 
That's what I was worried about. I'd like you to try and access the registry manually. If you feel uncomfortable doing this or have any questions please ask.

1. Click your Start button and type RegEdit in the search box. Click on the REGEDIT program that shows up.
2. Answer Yes to the UAC prompt that comes up.
3. Scroll all the way to the top and ensure you click on all the arrows that may be expanded so that they collapse. What I'm looking for is a view like the following.
Reg.JPG

Let me know if you are able to get this far.
 
Hi,

I am able to get that 'home' view of the registry, no problem.

Actually, I use a script to open RegEdit so that it always opens onto that view no matter how it was left 'last time'.

So, I clicked on all the 'home' hives to make sure they would each expand to the next level.

Jeff
 
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