[SOLVED] Can't upgrade to Windows 10 from Win 7 Ultimate (error code 8007005)

[BrianDrab]

Good. Repeat the steps in Post#47 now and let me know the results.

 

[sukh]

I tried to run the Windows update install file from the USB but same result as before, didn't even run.

 

[BrianDrab]

When you plug in your USB drive into the computer, are you opening up My Computer and then double-clicking on the drive letter that represents your USB drive and then double-clicking on Setup.exe?

Or are you just plugging in the USB drive and waiting for something to happen. Just trying to narrow down exactly what is happening here.

 

[sukh]

When you plug in your USB drive into the computer, are you opening up My Computer and then double-clicking on the drive letter that represents your USB drive and then double-clicking on Setup.exe?

Or are you just plugging in the USB drive and waiting for something to happen. Just trying to narrow down exactly what is happening here.

I am doing exactly what is described in your first paragraph. Not waiting for something to happen but actually double clicking the Setup.exe.

 

[BrianDrab]

Please run the following malware scan. Ensure you check for rootkits as explained below. It's very interesting that it doesn't even try to run.

Step#1 - Malwarebytes Scan

• Download Malwarebytes to your desktop from here.
• Right-click on the file that is downloaded to your desktop and select Run as administrator. Answer Yes when asked to Allow.
• Select the appropriate language and click OK.
• Click Next.
• Select "I accept the agreement" and click Next.
• Click Next
• Change the install path if desired. Normally you will keep this as is. Click Next.
• Click Next again.
• Click Next again.
• Click Install.
• Uncheck "Enable free trial of Malwarebytes Anti-Malware Premium".
• Click Finish
• If an update is found you will be prompted to download and install. Go ahead.
• Click the Settings button and then the Detection and Protection tab. Then check the box to Scan for rootkits. as shown below.
• 
• Click the Scan button at the top of the form and then click Start Scan button and let complete.
• If malware was detected you can now click the Remove Selected Button. If no malware was detected you can skip the rest of these bullet items and go to the next step which is to retrieve the Malwarebytes log.
• 
• Once the malware is removed you may get a prompt asking you to reboot. Note: Please answer Yes.
• 
  .

Step#2 - Retrieve Malwarebytes Log
1. Open up the Malwarebytes program again if it's not already. You can simply double click on the shortcut on your desktop that says "Malwarebytes Anti-Malware".
2. Click the History button as shown in the picture below.
3. Click Application Logs as shown in the picture below.
4. Click on the most recent Scan Log as shown in the picture below.

5. The Scanning History Log screen will open. Click the Export button in the lower left and choose Copy to Clipboard. Paste the info into your next post (Right-click your mouse in the post and select Paste).

 

[sukh]

Here is the scan log

Malwarebytes Anti-Malware
www.malwarebytes.org


Scan Date: 8/31/2015
Scan Time: 8:55 PM
Logfile: 
Administrator: Yes


Version: 2.1.8.1057
Malware Database: v2015.08.31.04
Rootkit Database: v2015.08.16.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled


OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Administrator


Scan Type: Threat Scan
Result: Completed
Objects Scanned: 454915
Time Elapsed: 11 min, 27 sec


Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled


Processes: 0
(No malicious items detected)


Modules: 0
(No malicious items detected)


Registry Keys: 9
PUP.Optional.ConduitTB.Gen, HKLM\SOFTWARE\CLASSES\Toolbar.CT2436433, Quarantined, [aab623ec98f37db9c1b984eb5aaa47b9], 
PUP.Optional.IFEO, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\TEAMVIEWER.EXE, Quarantined, [421e937c9eed999d6986593c30d40ff1], 
PUP.Optional.AmiUpdater, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\amiupdaterExd, Delete-on-Reboot, [2b356ba457344de97324d7a37c88de22], 
PUP.Optional.AmiUpdater, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\amiupdaterExi, Delete-on-Reboot, [0b55a7683b50ba7caaed5921986c3ec2], 
PUP.Optional.ConduitTB.Gen, HKLM\SOFTWARE\WOW6432NODE\CLASSES\Toolbar.CT2436433, Quarantined, [dd836aa5b6d5d264db9f4b2436ce28d8], 
PUP.Optional.Conduit, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}, Quarantined, [2838c54aadde2214290e1074768ebd43], 
PUP.Optional.IFEO, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\TEAMVIEWER.EXE, Quarantined, [471920ef4b40c96dfcf3c6cfb64e6997], 
PUP.Optional.Conduit, HKU\S-1-5-18\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}, Quarantined, [9ac63ed15e2d65d131f9f391ca3ab64a], 
PUP.Optional.Conduit, HKU\S-1-5-21-2234102896-892872682-4225496042-500\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}, Quarantined, [ea76a46ba9e2cb6b77b388fc9272e818], 


Registry Values: 5
PUP.Optional.IFEO, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\TEAMVIEWER.EXE|Debugger, "C:\Program Files (x86)\TuneUp Utilities 2014\TUAutoReactivator64.exe", Quarantined, [421e937c9eed999d6986593c30d40ff1]
PUP.Optional.Conduit, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{afdbddaa-5d3f-42ee-b79c-185a7020515b}|URL, http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2604146, Quarantined, [2838c54aadde2214290e1074768ebd43]
PUP.Optional.IFEO, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\TEAMVIEWER.EXE|Debugger, "C:\Program Files (x86)\TuneUp Utilities 2014\TUAutoReactivator64.exe", Quarantined, [471920ef4b40c96dfcf3c6cfb64e6997]
PUP.Optional.Conduit, HKU\S-1-5-18\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{afdbddaa-5d3f-42ee-b79c-185a7020515b}|URL, http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2436433, Quarantined, [9ac63ed15e2d65d131f9f391ca3ab64a]
PUP.Optional.Conduit, HKU\S-1-5-21-2234102896-892872682-4225496042-500\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{afdbddaa-5d3f-42ee-b79c-185a7020515b}|URL, http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2604146, Quarantined, [ea76a46ba9e2cb6b77b388fc9272e818]


Registry Data: 0
(No malicious items detected)


Folders: 1
PUP.Optional.ConduitTB.Gen, C:\Program Files (x86)\Conduit\Community Alerts, Quarantined, [f66a0c03bccf280e49611fddef135ba5], 


Files: 1
CrackTool.Agent, C:\$Recycle.Bin\S-1-5-21-2234102896-892872682-4225496042-500\$RM7PA55.exe, Quarantined, [2d33b8573457cb6b263ef006aa561be5], 


Physical Sectors: 0
(No malicious items detected)




(end)

 

[BrianDrab]

Thanks. Try running the Setup.exe from the USB drive and let me know if it runs.

 

[sukh]

Thanks. Try running the Setup.exe from the USB drive and let me know if it runs.

Tried, it doesn't even run.

 

[BrianDrab]

Try running the Media Creation Tool (MediaCreationToolx64.exe) directly from the desktop instead of using the USB drive and let me know if you have the same results. This is so weird.

 

[sukh]

Try running the Media Creation Tool (MediaCreationToolx64.exe) directly from the desktop instead of using the USB drive and let me know if you have the same results. This is so weird.

I tried running directly from Desktop, first time by right clicking and "run as administrator", second time by double clicking. Nothing happens.

 

[BrianDrab]

Thank you. Please do the following.

JRT by Malwarebytes
1. Download Junkware Removal Tool to your desktop.
1. Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
2. The tool will open. Press any key at the Disclaimer screen and the program will start scanning your system.
3. Please be patient as this can take a while to complete depending on your system's specifications.
4. On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
5. Close the text file and reboot your machine.
6. Post the contents of JRT.txt into your next message.

 

[sukh]

Here are contents of the JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.0 (08.31.2015:1)
OS: Windows 7 Ultimate x64
Ran by Administrator on Wed 09/02/2015 at 17:17:50.78
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~








~~~ Services


Successfully deleted: [Service] vToolbarUpdater18.0.5 [Reboot required]
Successfully deleted: [Service] yahooauservice [Reboot required]






~~~ Tasks


Successfully deleted: [Task] C:\Windows\system32\tasks\FileAdvisorCheck
Successfully deleted: [Task] C:\Windows\system32\tasks\TuneUpUtilities_Task_BkGndMaintenance2013
Successfully deleted: [Task] C:\Windows\system32\tasks\Uninstaller_SkipUac_Administrator






~~~ Registry Values


Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{95B7759C-8C7F-4BF1-B163-73684A933233}
Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{EF99BD32-C1FB-11D2-892F-0090271D4F88}






~~~ Registry Keys


Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{4858E7D9-8E12-45a3-B6A3-1CD128C9D403}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shell\TuneUp Undelete
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\ContextMenuHandlers\TuneUp Shredder Shell Extension
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\TuneUp Disk Space Explorer Shell Extension
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\TuneUp Shredder Shell Extension
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{BAEDD92F-1F47-4146-B3C5-2E027637EDC5}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}






~~~ Files


Successfully deleted: [File] C:\Users\Administrator\Appdata\Local\google\chrome\user data\default\local storage\hxxp_st.chatango.com_0.localstorage
Successfully deleted: [File] C:\Users\Administrator\Appdata\Local\google\chrome\user data\default\local storage\hxxp_st.chatango.com_0.localstorage-journal
Successfully deleted: [File] C:\Users\Public\Desktop\tuneup 1-click maintenance.lnk
Successfully deleted: [File] C:\Users\Public\Desktop\tuneup utilities 2014.lnk






~~~ Folders


Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{023139F9-37AC-4E64-A09D-D816FD772DF6}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{03CACE4C-A4CE-493D-8054-BC7E28256E5E}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{0460C82D-9247-49AB-81D6-C5C704D8069E}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{05E2C759-21BA-4BA1-A4AD-9A7E19DEF9F9}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{06D4035A-AC27-4B63-80E5-AD9E4EE0629D}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{071CFB28-B9E4-4D3F-9611-B5A4010755BE}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{074CDEF8-0505-4CF0-A58E-44C3146BE690}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{0799E19C-006F-4A9F-8289-D605A28DF6DB}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{07D9F10A-6538-4A0C-B4A6-2061B0C940E5}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{083BD8A7-DD5E-42BA-B421-1B277ED91540}
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Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{092C91A7-3516-4285-99F7-A6CA4BF3C51D}
Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{0AFFFDC4-2D1E-44CC-A04C-29A0584EC110}
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Successfully deleted: [Empty Folder] C:\Users\Administrator\Appdata\Local\{2DBD3AD3-A9D9-43AE-A5CD-0B45DBB6D855}
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Successfully deleted: [Folder] C:\Users\Administrator\Appdata\LocalLow\conduit
Successfully deleted: [Folder] C:\Users\Administrator\AppData\Roaming\babylon
Successfully deleted: [Folder] C:\Users\Administrator\AppData\Roaming\dvdvideosoftiehelpers
Successfully deleted: [Folder] C:\Users\Administrator\AppData\Roaming\productdata
Successfully deleted: [Folder] C:\Users\Administrator\Documents\add-in express
Successfully deleted: [Folder] C:\Windows\SysWOW64\ai_recyclebin






~~~ FireFox


Successfully deleted: [File] C:\user.js
Successfully deleted the following from C:\Users\Administrator\AppData\Roaming\mozilla\firefox\profiles\io24xdjr.default-1432494236647\prefs.js


user_pref(extensions.lastpass.f92c16156ad1b9e480c582575f2fc765acefd27a1d58a9a23f3feb6b4be43f6d.searchforsiteswithinaddressbar, true);
user_pref(extensions.lastpass.searchforsiteswithinaddressbar, true);






~~~ Chrome


Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof


[C:\Users\Administrator\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset


[C:\Users\Administrator\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:


[C:\Users\Administrator\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset


[C:\Users\Administrator\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[
  ndibdjnfmopecpmkdieinmbadjfpblof
]










~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 09/02/2015 at 17:22:34.27
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[BrianDrab]

Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Attempt to run the MediaCreationTooljust like you have in the past.
3. Stop Process Monitor as soon as it fails to open. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file.

 

[sukh]

Please find attached LogFile.PML

 

[BrianDrab]

OK, I think I may see the issue.

Boot in to Safe Mode
1. Shut down your machine.
2. Power on your machine and then begin tapping the F8 key about a second a part until the Advanced Boot Menu comes up.
3. One of the options will be Safe Mode. You can use your arrow keys on the keyboard to move up and down on this list. Ensure Safe Mode is selected and hit enter on the keyboard.
4. Log in to the machine. It will look a little different than you are used to but this is OK.
5. Plug in your USB drive that has the Windows 10 install on it.
6. Open the USB drive through explorer and double-click on the Setup.exe. Let me know if it opens.

 

[sukh]

Thanks Brian,

I am bit busy today and will try it this Sunday.

 

[sukh]

Hi Brian,

I tried to run Setup.exe file from the USB in safe mode but, unfortunately no success. It still doesn't run. Even tried to run Media Creation Tool in safe mode but no success. Tried to run Procmon.exe to capture the process log but that file didn't run in Safe Mode.

 

[BrianDrab]

This doesn't make any sense. Something is definitely wrong as you can't even run the Setup but it appears it's only this Setup. you can run others just fine. I only have the following four options left for you.

1. Uninstall the following programs and then try again.
Advanced SystemCare 8
IObit Uninstaller
Surfing Protection
TuneUp Utilities 2014

2. Obtain a Windows 7 Ultimate with SP1 DVD and run a repair install.

3. Post an inquiry in our Windows 10 forum to see if they can assist you with getting the setup to run.

4. Use VMWare Workstation and do a physical to virtual conversion on your machine. I think in the file menu of VMWare Workstation there is an option to do this. You would need to ensure you have enough free space. Then we can load this in a VM and do more drastic fixes to figure out what the issue is.

 

[sukh]

My apologies for the late response.

Trying to follow first option

I have uninstalled the following

Advanced SystemCare 8
IObit Uninstaller
Surfing Protection
TuneUp Utilities 2014

I still have TuneUp Utilities 2010, but can't uninstall it. It doesn't appear in add remove programme, it doesn't have its own uninstaller, It doesn't appear in the "Your uninstaller" program I have. Googled it but so far haven't succeeded in finding a way to unistall TuneUp Utilities 2010.

Do you have a solution for it?

 

[BrianDrab]

Try to run the removal tool even though it's for a more current version. Maybe it removes all previous versions as well.

TuneUp Utilities 2014 - Support