Error 80073712: Havent been able to install most updates for almost 2 years

Please use this command:

dism /online /add-package /packagepath:C:\Windows6.1-KB2952664-v25-x64.cab\Windows6.1-KB2952664-v25-x64.cab
 
That's not right..

The Windows6.1-KB2952664-v25-x64.cab folder does not have Windows6.1-KB2952664-v25-x64.cab file inside

I ran the command anyway and it did tell me that it couldn't find the path specified
 
Lot's of work done there. Let's do this.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type or copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:2952664​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK

===================================================

Please attempt to install just KB2952664 from your list of available updates. If it fails provide the CBS log.

===================================================

Things I would like to see in your next reply.
  • Update uninstall?
  • Update install?
  • CBS log, if applicable
 
Thank you.

Please run the System Update Readiness Tool once again and post the results.

Following that I would like you to repeat the Uninstall steps but stop short of actually uninstalling it. We just want to see if it is present on your system.

===================================================

Checking the Presence of a Windows Update

--------------------
  • Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type or copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:2952664​
  • If the update is found click No on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
  • Report whether or not you are notified the Update is present on your system.
===================================================

Things I would like to see in your next reply.
  • SURT report
  • Is KB2952664 installed?
 
Hi,

Report is clear, and the update is not present on the system:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-03-03 13:58

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 113
No errors detected
 
Thank you.

Please provide new copies of the Components and Software files.

Can you check your available Windows Updates and let me know if KB2952664 is listed as needing installed? Please don't install it yet, I just need to know if it is listed.
 
Yep, update is still there. Here is the link to the components file. The software file will be PM'd in a minute
MEGA
 
Greetings and thank you for your patience.

Please do this.

===================================================

Installing Windows Update Using DISM

--------------------
  • Download Windows6.1-KB2952664-v20-x64.cab.zip and save to your Desktop
  • Right click on the file, select Extract All..., and Extract it to your C: drive as you prefer to do
  • Close the window
  • Click Start, type Command Prompt, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-KB2952664-v20-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • Please provide a new CBS log
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Install successfully?
  • Error message, if applicable
  • CBS log
 
Hi,

Got an error again. CBS attached along with dism.log (if needed), and here is the error:

-----------------------------------------------------------------------------

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Adding package Package_for_KB2952664~31bf3856ad364e35~amd64~
~6.1.20.1
[======= 12.9% ]
An error occurred - Package_for_KB2952664 Error: 0x80073712

Error: 14098

The component store has been corrupted.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
 

Attachments

Greetings.

We are still trying to deal with some old corruptions blocking our path. Please do this.

===================================================

Farbar's Recovery Scan Tool - Run Script Using Attached File

--------------------
  • Please download Fixlist.txt and save it in the same location as FRST64 (example, Desktop, USB device) <<< Important
  • Right click on FRST64 and select Run as administrator
  • Click Fix
  • Please copy and paste (or attach) the Fixlog.txt report in your reply
===================================================

Attempt to install KB2952664-v20-x64 as described in Post #291. If it fails attach a new CBS log.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Fixlog
  • Windows Update
  • CBS log, if needed
 
Hi,

It went well. Fixlog attached with the results, then the update proceeded to install.
Also, after rechecking windows update, KB2952664 disappeared from the list.

Now I have a few more items it asks me to install (updates for microsoft office products):
KB4018363
KB2589339
KB4461626
KB4462229

Let me know if I can proceed installing these (assuming they don't auto install overnight anyway)

As for the installation itself, it did NOT ask me to restart. I just got the following:
------------------------------------------------------------------------------------------------------------
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Adding package Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1
[==========================100.0%==========================]
The operation completed successfully.
 

Attachments

Excellent,

This may sound strange but we now need to uninstall KB2952664. Please do this.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type or copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:2952664​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
===================================================

Please go through the process of checking for Windows Updates and let me know if KB2952664 is listed as an Important Update following that fresh check. Do not yet install any of the updates.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Windows Update uninstall correctly?
  • KB2952664 listed?
 
Strange indeed!

Well, I uninstalled. It asked to restart my PC. I did so. After it rebooted I rechecked updates, and it is now listed again.
 
Greetings.

A very brief explanation. There are several versions of Windows Update KB2952664. In Post #293 the Update we were addressing was KB2952664-v20-x64, or Version 20. This is an old version that wasn't completely removed during previous Windows Updates. The remnants left behind were preventing the installation of the most current version. As it turned out we needed to delete items via the last Fixlist, install the older version (v20) so that it could be completely removed thereby hopefully giving us a clean shot at installing the KB2952664 update you now see in your Windows Update screen.

Having said all of that, please attempt to only install KB2952664. If it is unsuccessful provide a new CBS log.
 
Hi,

Thanks for the explanation. I never knew KB packs had versions. I just thought they any fixes would be released as a different number.

I installed it, and it was successful!
 
You are quite welcome.

Can you please confirm the Important Update KB numbers listed now?
 
I'm not sure if I installed them, or they installed overnight, but everything is now installed with the exception of the 2 problematic ones:
KB4487078
KB4486563
 
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