Error 80073712: Havent been able to install most updates for almost 2 years

It didnt seem to give anything on worth:

Farbar Recovery Scan Tool (x64) Version: 11.03.2019
Ran by Ahmed Al-Jefairi (13-03-2019 19:16:43)
Running from C:\Users\Ahmed Al-Jefairi\Desktop
Boot Mode: Normal

================== Search Registry: "5.1.7601.23451" ===========


====== End of Search ======
 
Greetings,

Although I anticipate it will fail, please attempt to install KB4486563 and upon failure provide the latest CBS log.
 
Hi,

I now have 3 important updates (KB4486563 is no more)
Here is what I have:
KB4487078
KB4489878
KB4474419

I assume you want me to install the second one? Should I try the rest?
 
Thank you.

There are quite a number of similar steps we are going to take. When asked to try to install a Windows Update choose the lowest numbered one which is the oldest. The purpose of this is not to actually install the update, for that won't occur for awhile, but the CBS log created after failure will confirm the other steps we took worked.

Please do this.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:3172605​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
===================================================

Installing Windows Update Using DISM

--------------------
  • Download KB3172605-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-3172605-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow with CBS Log From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
===================================================

Attempt to install the oldest Windows Update and provide the most current CBS log in your reply after it fails.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update KB3172605 uninstall?
  • Update KB3172605 install?
  • Windows Update fail?
  • Zipped CBS log
 
I'm a bit confused. The lowest KB number is not the oldest. KB4487078 is the oldest (12th Feb) while KB4474419 is the lowest (12th Mar)

Which one should I end up trying?
 
Another note: I usually get a 100% on these. I don't know what to make of this following message?

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Adding package Package_for_KB3172605~31bf3856ad364e35~amd64~~6.1.1.2
[===========================99.9%========================= ]
The operation completed successfully.
 
Please do this.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:3177186​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
===================================================

Installing Windows Update Using DISM

--------------------
  • Download KB3177186-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-KB3177186-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow with CBS Log From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
===================================================

Attempt to install the lowest numbered Windows Update and provide the most current CBS log in your reply after it fails.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update KB3177186 uninstall?
  • Update KB3177186 install?
  • Windows Update fail?
  • Zipped CBS log
 
Hi,

sorry for the delay.

Alright, I have some stuff to report this time:

  • uninstall went fine
  • Installing went fine, and it asked me to restart this time. I did so
  • Ran sfc /scannow and I got the following message:
-----------------------------------------------------------------------------------------------
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
-----------------------------------------------------------------------------------------------
- Went to check on windows update, saw that there is a new KB update file on the list: KB3172605

Not sure if I should proceed or not, so I stopped right here waiting for instructions. Here is the CBS:
MEGA
 
Following up:

Windows update just did an autoupdate, which restarted my PC. It installed KB3172605, and installed KB4474419.
But then it failed to install KB4487078.

Now, only 2 important updates are remaining:
KB4487078
KB4489878
 
Could you provide the latest CBS log so I can review the failed Update information?
 
Hi,

Just tried to install it again now, just to be sure. Obviously it failed. Here is the log
 

Attachments

Greetings.

Lots to do with this one. Please complete the following.

===================================================

SFCFix Script

--------------------
  • If necessary, download SFCFix.exe by niemiro and save it to your Desktop
  • Download the attached file and save it to your Desktop leaving the default name
  • Close any open programs or windows
  • Drag the SFCFix.zip file over the SFCFix.exe icon and release it to run the fix
  • Once processed a SFCFix.txt document will open on your Desktop, with a copy placed on your Desktop as well
  • Copy and paste the contents of the SFCFix.txt report in your reply
===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:2937610​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
===================================================

Installing Windows Update Using DISM

--------------------
  • Download KB2937610-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\6.1-KB2937610-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
  • If sfc fails to run or says Windows Resource Protection found corrupt files but was unable to fix some of them stop here and provide the latest CBS log
===================================================

Farbar Recovery Scan Tool (FRST) Script and Registry Search

--------------------
  • Right click on the FRST icon and select Run as administrator
  • Highlight the below information then hit the Ctrl + C keys at the same time
  • The information will be copied invisibly and will be "pasted" into FRST automatically when you click Fix as instructed below
Start::
cmd: reg load HKLM\Components C:\Windows\System32\Config\Components
End::
  • Click Fix
  • Copy and paste the Fixlog.txt report in your reply
  • Copy and paste the following in the Search Field
6.1.7601.18523​
  • Click the Search Registry button
  • When completed click OK and a SearchReg.txt document will open on your desktop
  • Attach the SearchReg.txt document to your reply
===================================================

From you list of available Important Windows Updates attempt to install the lowest number Update and provide the CBS log when it fails.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • SFCFix.txt
  • Update uninstall?
  • Update install?
  • Fixlist
  • Attached Search.txt
  • Zipped CBS log
 

Attachments

Hello,

Thanks for the instructions. I just performed them, but I do have to note that I accidentally did step 2 before step 1 (uninstalled update before running the sfcfix). Please let me know if that changed anything.
Otherwise, sfcfix, fixlog, and searchreg text files are attached. The update uninstalled then installed just fine, sfc scan reported no issues, and finally, update failed.

Finally, you'll find the latest CBS also attached.

I hope I didnt forget anything :)

Thanks!
 

Attachments

Thanks for your speedy reply.

We should be fine with the order change. Allow me some time to review things.
 
Greetings.

You will notice 2 DISM commands. That is not a mistake, it is intentional so please run both.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:2972211​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
==================================================

Installing Windows Update Using DISM

--------------------
  • Download Windows6.1-KB2972211-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-KB2937610-x64.cab
dism /online /add-package /packagepath:C:\Windows6.1-KB2972211-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
  • If sfc fails to run or says Windows Resource Protection found corrupt files but was unable to fix some of them stop here and provide the latest CBS log
===================================================

Farbar Recovery Scan Tool (FRST) Script and Registry Search

--------------------
  • Right click on the FRST icon and select Run as administrator
  • Highlight the below information then hit the Ctrl + C keys at the same time
  • The information will be copied invisibly and will be "pasted" into FRST automatically when you click Fix as instructed below
Start::
cmd: reg load HKLM\Components C:\Windows\System32\Config\Components
End::
  • Click Fix
  • Copy and paste the Fixlog.txt report in your reply
  • Copy and paste the following in the Search Field
6.1.7601.18523;6.1.7601.18529​
  • Click the Search Registry button
  • When completed click OK and a SearchReg.txt document will open on your desktop
  • Attach the SearchReg.txt document to your reply
===================================================

From you list of available Important Windows Updates attempt to install the lowest number Update and provide the CBS log when it fails.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update uninstall?
  • Updates install?
  • Fixlist
  • Attached Search.txt
  • Zipped CBS log
 
Hi,

update uninstalled, both updates said it was installed. SFC scan ran fine and found no integrity violations. Windows update of lowest KB failed.
Here is the fixlog. search and cbs are attached:

Fix result of Farbar Recovery Scan Tool (x64) Version: 13.03.2019 01
Ran by Ahmed Al-Jefairi (17-03-2019 01:45:03) Run:49
Running from C:\Users\Ahmed Al-Jefairi\Desktop
Loaded Profiles: Ahmed Al-Jefairi (Available Profiles: Ahmed Al-Jefairi)
Boot Mode: Normal
==============================================

fixlist content:
*
cmd: reg load HKLM\Components C:\Windows\System32\Config\Components

*


========= reg load HKLM\Components C:\Windows\System32\Config\Components =========

The operation completed successfully.


========= End of CMD: =========


==== End of Fixlog 01:45:05 ====
 

Attachments

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