Error 80073712: Havent been able to install most updates for almost 2 years

[Oh My!]

No problem at all. Thanks for letting me know.

 

[Madridi]

Hi,

Sorry for the delay. I would have posted this sooner, but the site was down earlier it seems like.
Here is a link to the logfile, and cbs is attached:
MEGA

 

[Oh My!]

Thanks for your patience. Please do this.

===================================================

Manually Uninstalling a Windows Update

--------------------

• Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
• Copy and paste the following after the Command Prompt and hit Enter

wusa /uninstall /KB:3172605​

• If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
• If the update is not installed click OK

===================================================

Please repeat the Process Monitor steps in Post #357 while attempting to install KB4489878.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• KB3172605 uninstall?
• LogFile.PML
• CBS log

 

[Madridi]

Hi,

update uninstalled. The rest went as expected. CBS attached, and here is a link for the log
MEGA

 

[Oh My!]

Thank you for the reports.

Please provide the latest copies of the Components and Software Hives.

 

[Madridi]

Hi,

here is the link for components file. Software will be sent via PM
MEGA

 

[Oh My!]

Thanks for your continued patience. A lot of information to sort through. Please do this.

===================================================

Farbar's Recovery Scan Tool - Run Script Using Attached File

--------------------

• Please download Fixlist.txt and save it in the same location as FRST64 (example, Desktop, USB device) <<< Important
• Right click on FRST64 and select Run as administrator
• Click Fix
• Please copy and paste (or attach) the Fixlog.txt report in your reply

===================================================

Installing Windows Update Using DISM

--------------------

• Download Windows6.1-KB3138612-x64.cab.zip and save to your Desktop
• Right click on the file, select Extract All..., and Extract it to your C: drive as you prefer to do
• Close the window
• Click Start, type Command Prompt, right click on Command Prompt (or cmd) above and select Run as administrator
• Copy and paste the following after the Command Prompt, then hit Enter

dism /online /add-package /packagepath:C:\Windows6.1-KB3138612-x64.cab​

• You should receive the first message but may or may not see the next 2 messages:

The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​

• If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
• In either case press the Windows Key + E at the same time and navigate to the C:\Windows\Logs\CBS folder
• Right click on the CBS file, select Send to, select Compressed (zipped) folder, and a zipped CBS folder will appear. Attach that zipped folder to your reply

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Fixlog
• Update install successfully?
• CBS log

 

[Madridi]

Hello,

update installed successfully. Here is the fixlog and cbs.

 

[Oh My!]

Very good, thank you.

Please do these things.

===================================================

Sfc /Scannow with CBS Log From an Elevated Command Prompt

--------------------

• Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
• After the C:\Windows\system32 command prompt type sfc /scannow and hit Enter
• If it fails to complete successfully stop and provide the CBS log
• If successful, continue with the next step

===================================================

Attempt to install the lowest number Windows Update and provide the most recent CBS log after the attempt.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• SFC complete successfully?
• Windows Update install?
• CBS log

 

[Madridi]

Hi,

I got some errors on sfc scan:

---------------------------------------------------------------------------------------

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The system file repair changes will take effect after the next reboot.

---------------------------------------------------------------------------------------

I didnt do anything else. So here is the cbs log

 

[Oh My!]

Thank you.

Please reboot, run sfc /scannow again and provide another CBS log.

 

[Madridi]

Here you go :)

 

[Oh My!]

Excellent, thank you. That report looks good.

Please try to install the lowest numbered Important Update. If it fails provide the CBS log.

 

[Madridi]

KB4487078
KB4489878

Which one? Cause last couple of times you asked me to install the latter

 

[Oh My!]

Let's try KB4489878.

 

[Madridi]

It failed. Here is the log

 

[Oh My!]

Greetings.

The errors in the report necessitate us trying to identify exactly what is happening at the point of failure. Running Process Monitor should lead us to the specific item we need to address and then a search of the Components and Software Hives will show us exactly which registry entries need to be modified or removed. We may need to complete the below more than once.

Please do this.

===================================================

Process Monitor Trace

--------------------

• Download (if necessary) and run Process Monitor. Leave this running while you perform the next steps.
• Attempt to install the same update you just attempted
• Stop Process Monitor as soon as the update fails. You can simply do this by clicking the magnifying glass on the toolbar
• Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
• Zip up and attach the LogFile.PML file as well as your CBS.log

===================================================

Please run Regbak then provide the latest copies of the Components and Software Hives.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• LogFile.PML
• CBS log
• Components and Software Hives

 

[Madridi]

Hello,

Alright, here is the links for logfile and components:
MEGA
MEGA

CBS is attached, and software link will be sent via PM right after this post.

 

[Oh My!]

Greetings.

It appears we need to get a clean shot at installing KB3138612 so we are going to uninstall it then install it again.

===================================================

Manually Uninstalling a Windows Update

--------------------

• Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
• Type or copy and paste the following after the Command Prompt and hit Enter

wusa /uninstall /KB:3138612​

• If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
• If the update is not installed click OK

===================================================

Reinstall KB3138612

===================================================

Sfc /Scannow with CBS Log From an Elevated Command Prompt

--------------------

• Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
• After the C:\Windows\system32 command prompt type sfc /scannow and hit Enter
• If no corruptions were found or you receive an error message stop and provide the latest CBS log
• If you receive the message "The system file repair changes will take effect after the next reboot.", reboot, run sfc /scannow a second time and provide the latest CBS log

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Uninstall/Reinstall successful?
• SFC results
• CBS log

 

[Madridi]

Hello,

For once, the uninstall failed. Here is a screenshot of the error I received.