[SOLVED] First Post - Windows 7 Update Failure

[MarMax]

The file that downloaded is winsxs21.zip, is this correct?

 

[MarMax]

Also, I went to logoff and noticed that there is a new alert with the Shutdown button. I've not seen this before. Screen grab is attached.

 

[MarMax]

OK, here is a screen grab of the update. I'm going to hold of on doing anything until I hear back from you.

 

[PeterJ]

The file that downloaded is winsxs21.zip, is this correct?

Yes, winsxs21.zip is correct. Sorry for the confusion.

OK, here is a screen grab of the update. I'm going to hold of on doing anything until I hear back from you.

Don't install any updates until I tell you to do so.

 

[MarMax]

Just to confim, I drag the winsxs21.zip file over the SFCFix executable?

And how do I not let the computer install the update, it looks like it will automatically happen when I shutdown and restart.

 

[MarMax]

I ran msconfig and switched to safe mode with network and restarted so there was no update. I ran SFCFix Part 1 in safe mode and Part 2 in normal mode.

SFCFix and CBS files are attached.

 

[MarMax]

It looks like windows update is working. I tried checking for updates and it seemed to run. Attached are screen grabs of the "Important" and "Optional" updates.

 

[PeterJ]

Great. The file cbs.log is much cleaner also.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
Download the attachment SFCFix.zip and save it on your desktop.

Step 2:

• Note: Start Windows in safe mode.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Note: Start Windows in normal mode.
• Attach that file to your next reply.

Step 3:
Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

sfc /verifyonly

Wait for this to finish before you continue

copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[MarMax]

It seems like we made some nice progress with the safe mode SFCFix operations. Should I create another system image just to be safe?

SFCFix and CBS files are attached.

 

[PeterJ]

Yes, you can create a system image.

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

1. Download SURT for your system. (Windows 7 SP1 x64)
2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
4. Attach this log to your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

 

[MarMax]

SURT ran successfully.

CheckSUR file is attached.

 

[MarMax]

Also, I keep trying the scanner after each step forward but the scripted diagnostics native host is still not working so the troubleshooter will not run.

 

[PeterJ]

Great that the tool SURT runs normally now. Attached a first fix.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[MarMax]

SFCFix and CheckSUR files are attached.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[MarMax]

Fixlog and CheckSUR files are attached.

FYI, each time I run the SURT it asks to install a hotfix which I OK each time.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[MarMax]

Fixlog and CheckSUR files are attached.

 

[PeterJ]

Great. The CheckSur log shows all issues are fixed.

Restart the machine.
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[MarMax]

The hotfix is still needed as part of the SURT. Screen grab and CheckSUR files are attached.

Does it look like I can allow some updates or do you want to direct which updates to install and when?