[SOLVED] First Post - Windows 7 Update Failure

[MarMax]

The important updates that show up are those in the screen grab in Post #447.

 

[PeterJ]

Great. The log is still clean.

Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

sfc /scannow

Wait for this to finish before you continue

copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[MarMax]

sfc /scannow reported corruptions it was unable to fix. CBS file is attached. Hopefully I won't get the black screen on restart. Let me know if you don't want me to restart yet.

 

[MarMax]

Probably missed you for the day so I'm going to try a restart. I did save a restore point.

 

[MarMax]

Got the black screen on the restart so the sfc /scannow is making some kind of change that causes it. I restored from the restore point and the computer looks to be back up. Any ideas on what sfc /scannow is doing to cause the black screen?

 

[MarMax]

Another new discovery. Even though I have updates set to manual and deselect all the important updates prior to shutting down the computer attempted to install an update. I restarted and screen grabbed the recent updates. It looks like the attempt failed.

 

[PeterJ]

The cbs.log looks clean. Some repairs have been completed successful.

Try to install KB890830 only and report the result.

 

[MarMax]

When I tried to update KB890830 I got the attached fail message. Should I manually download it and try it?

 

[MarMax]

Sorry, forgot the attachment.

 

[MarMax]

Update, double clicking the manually downloaded KB890830 file does not do anything. It starts like it's executing but nothing happens after it starts. The file I've downloaded is "windows-kb890830-x64-v5.121_3fd194536e76c82eadeb3f8b01d0302b49dcd142".

 

[MarMax]

To give you an update of what I hope to achieve with this computer is to get it to a state where I can successfully run the "Windows Anytime Upgrade", which is the only way this computer can be upgraded from the Home to Professional version (from what I've read and tried so far). I've purchased Windows 7 Professional and hope to use it for the upgrade. It's the Windows 7 Professional installation CD that I've been using to restore when getting the black screen.

It seems like the built in Windows Update is still corrupt (broken) and even the manual attempt with KB890830 did not work.

 

[PeterJ]

Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[MarMax]

SURT ran fine. CheckSUR file is attached.

 

[PeterJ]

Step 1:

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Export registry as hive

• Click on the Start button and in the search box, type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  
  
• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.

 

[MarMax]

Fixlog and ComponentsBasedServicing files are attached.

 

[PeterJ]

Install Update with DISM

1. Download the update MSU here: https://download.microsoft.com/down...3A9-B78E02793B3F/Windows6.1-KB2862335-x64.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand Windows6.1-KB2862335-x64.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\Windows6.1-KB2862335-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[MarMax]

Screen shot and CBS file are attached.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Install Update with DISM again

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\Windows6.1-KB2862335-x64.cab
   
   
4. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
5. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[MarMax]

Fixlog, DISM fail screen grab and CBS files are attached.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Install Update with DISM again

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\Windows6.1-KB2862335-x64.cab
   
   
4. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
5. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log