having Issues getting corrupted files replaced.

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Reboot the machine.
Try Windows Search again and report the result.

 

[KennyGordacki]

Here are the results.

 

[PeterJ]

Perform the instructions in Step 2 also.

 

[KennyGordacki]

I apologize that I did not do step 2. I must have been tired. It is still doing the same thing. When I try to search for something it tells me that the search will be faster if I turn on indexing. When I turn it on it does not come on. If i am searching for something. I can step away from the computer for a few hours and return and the search is still executing without any results.

 

[PeterJ]

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

 

[KennyGordacki]

fixlog text

 

[PeterJ]

In the screenshot in message #56, click Advanced.
Post a screenshot of the window that appears.

 

[KennyGordacki]

Here is the print screen

 

[PeterJ]

The inputbox "Current location:" should not be empty. Change this into C:\ProgramData\Microsoft
Reboot the machine.
Check Windows Search again.

 

[KennyGordacki]

It will not allow me to type anything in any of the boxes on the advanced tab. I will allow me to press the button that says reindex. It will also allow me to select troubleshooting indexing and it will also allow me to press advanced indexing help.

 

[KennyGordacki]

I tried to re -index but I have no change in the results. I did run the troubleshoot searching and indexing and I thought that some of the results point in a direction. Here are the results:

Search and Indexing

Publisher details​

Issues found
Windows Search service not running Windows Search service not running When the Windows Search service is not running, searches might be slower, and you might not be able to find all items.	Not fixed
Start Windows Search service Completed

Potential issues that were checked
Incorrect permissions on Windows Search directories Incorrect permissions on Windows Search directories When permissions on the Windows Search data directories are set incorrectly, the search service might not be able to access or update the computer's search index. This can result in slow searches or incomplete search results.	Issue not present
Search Filter Host process failed Search Filter Host process failed Problems with the Search Filter Host might indicate errors in the Windows Search service, which can cause searches to fail or return incomplete search results.	Issue not present
Windows Search service shut down unexpectedly Windows Search service shut down unexpectedly When the Windows Search service is forcibly shut down while performing maintenance, searches might fail or return incomplete search results.	Issue not present
Windows Search service shut down unexpectedly Windows Search service shut down unexpectedly When the Windows Search service is forcibly shut down, searches might fail or return incomplete search results.	Issue not present
Windows Search service failed Windows Search service failed Problems with the Windows Search service can cause searches to fail or return incomplete search results.	Issue not present
Search Protocol Host process failed Search Protocol Host process failed Problems with the Search Protocol Host might indicate errors in the Windows Search service, which can cause searches to fail or return incomplete search results.	Issue not present

Issues found

Detection details​

6 Windows Search service not running Not fixed

When the Windows Search service is not running, searches might be slower, and you might not be able to find all items.

Start Windows Search service Completed Enable and start the Windows Search service.

Potential issues that were checked

Detection details​

Incorrect permissions on Windows Search directories Issue not present

When permissions on the Windows Search data directories are set incorrectly, the search service might not be able to access or update the computer's search index. This can result in slow searches or incomplete search results.

Search Filter Host process failed Issue not present

Problems with the Search Filter Host might indicate errors in the Windows Search service, which can cause searches to fail or return incomplete search results.

Windows Search service shut down unexpectedly Issue not present

When the Windows Search service is forcibly shut down while performing maintenance, searches might fail or return incomplete search results.

Windows Search service shut down unexpectedly Issue not present

When the Windows Search service is forcibly shut down, searches might fail or return incomplete search results.

Windows Search service failed Issue not present

Problems with the Windows Search service can cause searches to fail or return incomplete search results.

Search Protocol Host process failed Issue not present

Problems with the Search Protocol Host might indicate errors in the Windows Search service, which can cause searches to fail or return incomplete search results.

Detection details

Directory

Windows Search data directory

Directory: C:\ProgramData\Microsoft\Search\Data\

Directory

Windows Search data directory

Directory: C:\ProgramData\Microsoft\Search\Data\

User-reported problems

Problem Type: FilesMissingProblem EmailMissingProblem ResourceUsageProblem

User-reported problems

Problem Type: FilesMissingProblem EmailMissingProblem ResourceUsageProblem

Collection information
Computer Name:	JERSASUS
Windows Version:	6.3
Architecture:	x64
Time:	Saturday, April 10, 2021 10:58:22 AM

Publisher details

Search and Indexing
Find and fix problems with Windows Search.
Package Version:	1.0
Publisher:	Microsoft Windows

Search and Indexing
Find and fix problems with Windows Search.
Package Version:	1.0
Publisher:	Microsoft Corporation

 

[PeterJ]

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

 

[KennyGordacki]

My apologies that I have not responded sooner.

 

[PeterJ]

My apologies that I have not responded sooner.

No problem at all. Take your time.
The result of the previous fix looks normal.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

 

[KennyGordacki]

Thanks

 

[PeterJ]

Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or WeTransfer.
5. Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
• Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
• Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or WeTransfer.
• Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
• You can close any open windows you have as well as the RegBak program now.

 

[KennyGordacki]

I sent you a private message.

 

[KennyGordacki]

Sorry had family issues. Here is the url of the software from my computer. I sent you the file link directly.

 

[PeterJ]

No problem. We just wait for you to reply.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

 

[KennyGordacki]

I will respond with the results in a minute or two. I found this. I have done a large amount of computer system repair but I have never seen anything like this. Could this be my problem? The system architectural structure appears to be very messed up. Under the Program Data there are 26 or 25 nested Application data folders that appear to have all of the other files associated with application files. I am not describing it effectively. It becomes obvious when you look at my attached photos.