Problem with windows update - now boots to black screen with cursor. SFC & DISM no longer work. Can't repair.

[PeterJ]

Open an elevated commandprompt.
Copy and paste the following command in the commandprompt window, then press enter.

sc start WindDefend

Wait 5 seconds to allow the service to start.
Copy and paste the following command in the commandprompt window, then press enter.

"C:\Program Files\Windows Defender\MSASCui.exe"

Provide a screenshot of the commandprompt windows.
The last command should open the main window of Windows Defender. Does that happen or anything else ?

 

[Treker]

OpenService FAILED 1060: The specified service does not exist as an installed service.

 

[Treker]

I was still able to do this however;

 

[PeterJ]

OpenService FAILED 1060: The specified service does not exist as an installed service.

Sorry, I made a typo there.
Does Windows Defender restart automaticly if you restart the machine ?

 

[Treker]

Yes it does! I was also prompted for two windows updates related to windows defender that I've never been offered before. For whatever reason the buttons I was using (Turn On) in the previous screenshots - just did not link to anything, but once I did the cmd line to start the exe it did come up and did come back after restart.

 

[PeterJ]

Great. As the Windows Defender issue is solved we can look at another issue.
Try to install KB2919355 only and report the result.
If it fails attach the zipped cbs.log to your next reply.

 

[Treker]

attached, thanks!

 

[PeterJ]

Step 1:
Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:2919355
   
4. Wait for this command to complete.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

 

[Treker]

Hi There, it still errors out when trying to uninstall unfortunately.

I did not proceed to step 2 just incase.

CBS log attached.

 

[PeterJ]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[Treker]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-06-17 10:45:58.027
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\Windows Repairs\SFCFix 06.17.22.01.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive

\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.cat to C:\Windows\servicing\packages

\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.cat.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive

\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.mum to C:\Windows\servicing\packages

\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 102 datablocks.
Finish time: 2022-06-17 10:46:08.288
Script hash: DDtpWeJkdo8t2WfDFtEtw6YEBIUCXvf4A2GrxU91xuE=
----------------------EOF-----------------------

 

[Treker]

Tried to uninstall again as well, log attached. I have not tried your step 2 yet from post 128.

 

[PeterJ]

Next fix.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[Treker]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-06-17 11:30:50.922
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\Windows Repairs\SFCFix 06.17.22.01.zip [1]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.cat
Successfully took permissions for file or folder C:\Windows\servicing\packages\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.mum

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.cat to C:\Windows\servicing\packages\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.cat.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.mum to C:\Windows\servicing\packages\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.mum.

Successfully restored ownership for C:\Windows\servicing\packages\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.cat
Successfully restored permissions on C:\Windows\servicing\packages\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.cat
Successfully restored ownership for C:\Windows\servicing\packages\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.mum
Successfully restored permissions on C:\Windows\servicing\packages\package_for_kb2966828_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.4.mum
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 104 datablocks.
Finish time: 2022-06-17 11:30:51.290
Script hash: DDtpWeJkdo8t2WfDFtEtw6YEBIUCXvf4A2GrxU91xuE=
----------------------EOF-----------------------

 

[Treker]

cbs log attached

 

[PeterJ]

You did not use the attached SFCFix script in message #133. Please redo the instructions given in message #133.

 

[Treker]

Whoops here we go;

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-06-17 15:04:52.426
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\Windows Repairs\SFCFix 06.17.22.02.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\package_for_kb2894856_rtm_gm~31bf3856ad364e35~amd64~~6.3.2.0.cat to C:\Windows\servicing\packages\package_for_kb2894856_rtm_gm~31bf3856ad364e35~amd64~~6.3.2.0.cat.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\package_for_kb2894856_rtm_gm~31bf3856ad364e35~amd64~~6.3.2.0.mum to C:\Windows\servicing\packages\package_for_kb2894856_rtm_gm~31bf3856ad364e35~amd64~~6.3.2.0.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 104 datablocks.
Finish time: 2022-06-17 15:05:00.874
Script hash: AX+Beed1pJhf4wJX6cqVBcfjkbnPx6EcbLYNxZQNwpQ=
----------------------EOF-----------------------

 

[Treker]

cbs log attached

 

[PeterJ]

Ok. Next fix.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[Treker]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-06-17 16:27:40.071
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\Windows Repairs\SFCFix 06.17.22.03.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\packages

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive

\package_for_kb2977765_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.cat to C:\Windows\servicing\packages

\package_for_kb2977765_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.cat.
Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive

\package_for_kb2977765_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum to C:\Windows\servicing\packages

\package_for_kb2977765_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum.

Successfully restored ownership for C:\Windows\servicing\packages
Successfully restored permissions on C:\Windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 104 datablocks.
Finish time: 2022-06-17 16:27:48.908
Script hash: SaPkgcocYBlJDElP6s7+W9Jh5ukwjOcEPJIh4eBHx4M=
----------------------EOF-----------------------