Problem with windows update - now boots to black screen with cursor. SFC & DISM no longer work. Can't repair.

[Treker]

Hello, please find attached!

 

[Treker]

I'm also going to attach a search reg for KB2919355. I need to use industry software that requires it, says it's not installed and won't work, so I tried to install, says already installed, tried to uninstall errors out and eventually ended up were we are now. That update is what started my problems and the black screen on boot.

 

[PeterJ]

Let's concentrate on KB4486105 first.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the computer.
Run the command sfc /scannow in an elevated command prompt again and report the result.

 

[Treker]

Sure please find attached fixlog.txt and latest cbs

 

[PeterJ]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[Treker]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-06-10 15:43:27.684
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\T\Desktop\Windows Repairs\SFCFix 06.10.22.01.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\Temp\InFlight

Successfully created directory tree \\?\C:\Windows\WinSxS\Temp\InFlight\870dc8214d7cd80132be00006c02c025\amd64_netfx4-servicemodel_mof_files_b03f5f7f11d50a3a_4.0.9696.17190_none_8fbd95cd9bac85eb.

Successfully copied file C:\Users\T\AppData\Local\niemiro\Archive\temp\amd64_netfx4-servicemodel_mof_files_b03f5f7f11d50a3a_4.0.9696.17190_none_8fbd95cd9bac85eb\servicemodel.mof to C:\Windows\WinSxS\Temp\InFlight\870dc8214d7cd80132be00006c02c025\amd64_netfx4-servicemodel_mof_files_b03f5f7f11d50a3a_4.0.9696.17190_none_8fbd95cd9bac85eb\servicemodel.mof.

Successfully restored ownership for C:\Windows\WinSxS\Temp\InFlight
Successfully restored permissions on C:\Windows\WinSxS\Temp\InFlight
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 102 datablocks.
Finish time: 2022-06-10 15:43:29.075
Script hash: Wl55+QJlfhPKRrJCDYJB8PYTq1eBIiEj6GvIgAoghWk=
----------------------EOF-----------------------

 

[Treker]

cbs log

 

[Treker]

PS: when I go to turn on virus protection via the action center notice, it just takes me to an explorer view of C:\Windows\system32

 

[PeterJ]

Which antivirus program do you use ?

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

 

[Treker]

fix log attached

I usually run Kaspersky, but I'm about to switch, open to recommendations.

when I click on either of these it just takes me to the system32 folder and does nothing :)

 

[PeterJ]

when I click on either of these it just takes me to the system32 folder and does nothing :)

That can happen. If another virus protection program is installed, like Kaspersky, Windows Defender is disabled.

 

[Treker]

Ok thanks for that info, just for kicks I uninstalled all antivirus, rebooted and still does that. I guess maybe with all the trouble I've had it got broken.
I did find some more SXS files I was able to recover from my original hard drive with file recovery software and they were missing from my SXS folder - I'm going to try running SFC again and see what it comes back with.

 

[PeterJ]

Okay, also run the fixlist.txt in message #89 again.

 

[Treker]

Ok I'm going to give that a go shortly, I wanted to circle back to KB2919355 for a second to see if we could fix that?

I need to install inspections software for work and it requires KB2919355.




I've tried uninstalling installed updates/uninstall and also wusa /uninstall /KB:2919355 via admin cmd prompt.
This is the gem that started my blackscreen issues as well. It's also keeping me from installing KB3000850 as it's a pre-requisite.



I need to restart, but will post back here shortly with the fixlist results

 

[Treker]

Here's the fixlog for Windows Defender.

Also just for reference here's a couple screenshots of when I try to turn it on.



Soon as I click on either it just loads explorer to the system32 folder.

 

[Treker]

Here's the KB2919355 search log, just ran it again.

 

[Treker]

sfc log going to be updated here shortly - I hit post too soon.

 

[PeterJ]

Following fix is related to Windows Defender only.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Are you able to run Windows Defender now ?

 

[Treker]

Good morning, had a couple errors, log attached, rebooting here soon after I'm doing making a new back up of my disk imagine.

 

[PeterJ]

The registry change failed. Follow the instructions below. If anything is unclear, just ask first.

Click Start typ regedit in the searchbox and press enter.
Allow the program to run.
"Registry-editor" will open. On the leftside browse to the key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender

Rightclick on it and select Permissions.
A new window opens, click the button Advanced.
A new window opens, select tab Owner.
Put a checkmark at Replace owner on subcontainers and objects
Select Administrators (...) then click Apply and OK.
In the list "Group or user names" select Administrators (...).
Next, put a checkmark to allow "Full Control" and click OK.

Let me know if you were successfully able to do this.