[SOLVED] Problem!!!

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Right-click on Start
  • Select Windows PowerShell (Admin)
  • Copy/Paste the following command to the Powershell prompt and then press enter.
  • Get-WindowsUpdate.log
  • Wait for the message .... WindowsUpdate.log written to C:\Users\srhub\Desktop\WindowsUpdate.log
  • Attach WindowsUpdate.log to your next reply

Next ...

  • Restart the computer.
  • Run the command SFC /SCANNOW in an elevated command prompt and report the result.
  • If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

Good Morning Gary,

Thanks for your new update. I have applied the new SFCFix.zip (please see output SFCFix.txt).

I then ran the Get-WindowsUpdateLog command using Windows PowerShell as administrator (please see output WindowsUpdate.log).

I shall now do a restart ...
 

Attachments

Hi Gary,

After restarting the PC, I have run the SFC /scannow command again and now it reaches 39% complete before failing:

Microsoft Windows [Version 10.0.19043.1526]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 39% complete.

Windows Resource Protection could not perform the requested operation.

Please find attached the latest CBS.log file as CBS.zip.

Thanks for all your help and support.
 

Attachments

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Restart the computer.
  • Click Search button and type Command Prompt
  • From the results, click on the Command Prompt icon, and select Run as administrator
  • A Command Window will open.
  • Copy paste the command below into it, then press Enter
  • Dism /Online /Cleanup-Image /RestoreHealth
  • Once DISM has finished running, run the command
  • SFC /SCANNOW
  • Report the result.
  • If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

Good Evening Gary,

Thanks for the latest updates. I followed your instructions and applied the new SFCFix.zip (please see attached output SFCFix.txt).

After a reboot, the DISM command failed as follows:

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19043.1526

[== 3.8% ]
Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


The SFC /scannow command also failed again, but progressed a bit further this time:

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 42% complete.

Windows Resource Protection could not perform the requested operation.

Please find attached the latest CBS.log file as CBS.zip.

Thanks for all your help.
 

Attachments

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Restart the computer.
  • Run the command SFC /SCANNOW in an elevated command prompt and report the result.
  • If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

Good evening Gary,

Thanks for the latest SFCFix.zip, which I ran just now (please see attached output SFCFix.txt). After a reboot, the SFC /scannow command completed to 49% before failing again:


Microsoft Windows [Version 10.0.19043.1526]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 49% complete.

Windows Resource Protection could not perform the requested operation.


Please find attached the zip of the latest CBS.log file.

Thanks for your help and support.

Steven
 

Attachments

Looking over your latest logs now.

First quick view suggests I'll have a few more files than previously to source this time, so I'll probably get back to you some time tomorrow.
 
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Restart the computer.
  • Run the command SFC /SCANNOW in an elevated command prompt and report the result.
  • If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

Good Evening Gary,

Thanks for the latest update of an SFCFix.zip, which I have processed (please see attached output file: SFCFix.txt).

Following a reboot, I have run the SFC /scannow command, but it failed again at 49% complete:

Microsoft Windows [Version 10.0.19043.1526]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 49% complete.

Windows Resource Protection could not perform the requested operation.

Please find attached the latest CBS.log zip file.

Thanks again for your help.
 

Attachments

I really must apologise, I thought I'd posted the following fix on Saturday morning, but for some inexplicable reason when I've checked just now, it appears I did not.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Restart the computer.
  • Run the command SFC /SCANNOW in an elevated command prompt and report the result.
  • If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

Good Morning Gary,

Thanks for your update. There is no need to apologize - these things happen.

I shall try to apply your latest SFCFix.zip shortly and let you know the result.

Thanks for all your help and support.

Steven
 
Good Evening Gary,

I have applied the latest SFCFix.zip update and restarted my desktop PC. After the restart, the SFC /scannow command reached 50% before failing with the same error:

Microsoft Windows [Version 10.0.19043.1526]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 50% complete.

Windows Resource Protection could not perform the requested operation.

Please find attached the CBS.log zip file.

Thanks for your help and support.
 

Attachments

Hi Gary,

I noticed in the Settings "Windows Update" panel that there is a new pending Windows update for April 2022 (KB4023057):

1649181325407.png
I suppose this would not be expected to install properly at the moment because the Windows OS is still corrupted.
 
No, it's not likely, and best not to try until we've fixed things.

Looking over your latest logs, back ASAP.
 
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Restart the computer.
  • Run the command SFC /SCANNOW in an elevated command prompt and report the result.
  • If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

Good Evening Gary,

I have applied the latest SFCFix.zip file (please see attached output SFCFix.txt).

After a restart of the PC, I have run the SFC /scannow command, but it has failed again at 50% complete:

Microsoft Windows [Version 10.0.19043.1526]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 50% complete.

Windows Resource Protection could not perform the requested operation.

Please find attached the CBS.log zip file.

Thanks for your help and support.
 

Attachments

Looking over your latest logs back ASAP.
 
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