[SOLVED] random BSOD

Yep!looks like chkdsk is good..aside from the minidump(6) I posted earlier, here are the latest two dumps.

minidump(7).rar

Also, Since I clean installed windows 8 I just installed yesterday(after this two dump crash) a BIOS driver from HP website even though it's the same version F.23 before I clean installed.
 
Two attached dumps, one of which is a CACHE_MANAGER (34) bugcheck. This indicates that a problem occurred in the file system's cache manager.

If we run an .exr on the 2nd parameter of the *34 dump, we get the following:

Code: 
1: kd> .exr 0xfffff88006def728
ExceptionAddress: fffff80036b12215 (nt!ExAcquireResourceSharedLite+0x00000000000000d5)
[COLOR=#ff0000][B]    ExceptionCode: c0000005 (Access violation)[/B][/COLOR]
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000000
Attempt to write to address 0000000000000000

It looks like this is being caused by an access violation. A c0000005 is a translated #GP code that the fault handler raises. #GP is a general protection fault, it implies a program tried to access protected memory and couldn't. The OS displays this as an access violation and its numerical form is c thousand 5. I can't seem to run a !vadump to get more info, sigh.

Very interestingly enough, in the other dump you attached which is a SYSTEM_SERVICE_EXCEPTION (3b) bugcheck, the first parameter is an exception code, which is 00000000c0000005. See anything familiar? 'c0000005'.

Okay, well... we've run Driver Verifier and it has not caught anything, and you've reinstalled Windows. We've done many passes of Memtest, so your RAM is likely healthy. We've run a chkdsk, however, I want to go the extra step and really make sure your hard drive is okay. Your OP says you have a Hitachi drive, so I am attaching a Hitachi diagnostics tool link:

 
Last edited:
ST500LT012-9WS142 when I opened my HP support assistant and checked disk drives it did not show the name, just that number. I checked on the net and seagate were the results.
 
Edit: Oh, so you have a Seagate drive? Well then!!! I should have checked myself, sorry. You said Hitachi in the OP and I just wanted to save some time.

You'll want to download Seatools instead if you have a Seagate drive:

Seagate - http://knowledge.seagate.com/articles/en_US/FAQ/201271en (using the Graphical Interface of Seatools for DOS). Download the Seatools for DOS ISO CD-ROM Image from this link: SeaTools for DOS | Seagate
​
(Direct download here:
http://www.seagate.com/staticfiles/support/seatools/SeaToolsDOS223ALL.ISO​
 )

Regards,

Patrick
 
Whoa short Self test on seatool for windows and it failed. It said I should use DOS. hmmm I'll have a look at how to burn it on CD.
 
keristhename said:
Whoa short Self test on seatool for windows and it failed. It said I should use DOS. hmmm I'll have a look at how to burn it on CD.
Click to expand...

This is very good. Well, this is not good (obviously.. your poor hard drive :lol:), however, we're getting somewhere now. If it fails in DOS, it's a faulty drive and will need to be replaced. Any failures in Seatools are indicative of drive failure.

Edit: Here's a tutorial on how to burn Seatools to a cd: How to burn an .iso image onto a CD

Regards,

Patrick
 
I'm downloading a program to burn the iso now. Will this test take long and will it delete files from my computer?

Btw, It really is not good wahaha! I'm gonna have to let HP check this disk if the test failed.
 
There's short & long. You said it failed short, so when in DOS again, run short again to see what the results are (short takes ~2 minutes). Even if short passes or fails, run a Long test. This can vary as it's a full drive scan, however, I don't believe it should take that long. I'd get ready to have something fun to do in the mean time, though.

Be careful in DOS. It's very straightforward however there are things you don't want to accidentally do. Here's a quick webpage on their site to walk you through it. Very simple: SeaTools for DOS tutorial

Regards,

Patrick
 
Hello, Just finished the test using seatool DOS booted from CD. Did the short test first = Passed. Then I did the long test = Passed. :)
 
Hi,

Very interesting! Failing in CD but pass in DOS.

Would you mind running Seatools in Windows one more time and seeing how the test results are again?

Regards,

Patrick
 
Hello, I just ran Seatools for windows right now, short DST failed instantly. :) So should we trust DOS over this? Interestingly enough, I haven't experienced bsod in the past 20+ hours. hmmm that was ever since installing the BIOS update (which isn't really an update since it's the same BIOS). :)
 
Hi,

Mmm.... I don't like any failures. Not something you want to just let go, either. If you crash again, I would recommend backing up any data you want to keep and then replacing the drive by contacting the manufacturer. You shouldn't be getting any failures in Windows / DOS whatsoever.

Regards,

Patrick
 
Hello, I don't like any failures too..maybe the drive is on its way to the grave but just holding on. :) I am rather hesitant that HP would replace my drive since I've been there so many times and they keep saying HDD passed their test. :D I do hope I don't get anymore bsod. I will continue to observe this for the next 24 hours again never shutting my laptop down. :) is that good or will it do more harm to my unit?
 
No, you're fine in using the system, just let me know if it crashes further. If it does crash, yes, it's more than likely your drive. Tell HP your drive is failing Seatools, there is no way of them denying that... because it's happening. Drives aren't just supposed to fail tests.

Regards,

Patrick
 
Okay, I will keep you posted if I get further bsod. Thank you so much! You've been a great help! Very much appreciated. :) Let's hope I don't get bsod for the next 24 hours.
 

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