Windows Service Pack 1: Error Code 80070490

[BrianDrab]

When you start your computer and begin tapping F8 on the keyboard a menu of options should come up. Is one of them Repair Your Computer? I'm assuming you do or at least of your Windows 7 DVD as you said you tried a startup repair. Please let me know. We'll need to get to the recovery environment command-prompt to take a look and get you fixed up.

How to start the Windows 7 Recovery Environment

 

[jol22]

I don't have the Software DVD for Windows 7, and I clicked start up repair by pressing f8, but like I said this just tells me to disconnect any newly installed devices and restart. But when restarting it just goes back to the loop.

 

[BrianDrab]

OK, no problem. Please do the following.

List Restore Points
1. Start your computer and begin tapping F8 to get to the Repair Your Computer option. Select that.
2. The first screen that will appear should be asking for your keyboard layout. Go ahead and click Next.
3. The next screen will attempt to locate your Windows 7 Installation. If it was successful it will be highlighted and you will be able to click Next. Go ahead and do this.
4. You will have several System Recovery Options to choose from. Please click on "System Restore".
5. Click Next on the introductory System Restore screen and you should be presented with a few dates/times that you can restore to. Let me know what date/times you have available here.

 

[jol22]

9/11 8.01.am - Removed service pack backup files - system

9/11 7.54.am - Removed 3 connect - uninstall

9/11 3.52am - Windows modules installer - install

9/11 3.51am - Windows modules installer - install

9/11 3.14am - Windows update - install

9/10 11.33am - Windows update - critical update

9/11 11.18am - Windows modules installer - install

 

[BrianDrab]

Can you select the most recent and try restoring back to it?

9/11 11.18am - Windows modules installer - install

 

[jol22]

After that it's still stuck in the loop.

 

[BrianDrab]

That's interesting. OK, please do the following.


Generate Needed Log
1. You will need a USB drive. Please use another working machine and download FRST on to the USB drive.
2. Boot into the repair options but this time choose Command-Prompt.
3. Please type the word notepad in the black command prompt window and hit Enter on the keyboard.
4. Under the File menu of notepad, please select Open.
5. Double-click on Computer and then identify which driver letter represents your USB drive.
6. Click Cancel on the Open Dialog from notepad and close notepad.
7. In the Command Prompt window, please type F:\FRST.exe and press enter on the keyboard. Note: Replace F with the Drive Letter you identified in bullet#5.
8. The tool will start to run.
9. If a disclaimer comes up, Please answer Yes.
10. Under the Optional Scan section, please check List BCD.
11. Click the Scan button. It will create a log file named FRST.txt on the USB Drive. It will also open in Notepad when finished. You can simply close Notepad.
12. Please plug the USB Drive into your Good computer and post the contents of this log file.
13. You may keep the sick computer at the command-prompt as there are a few other things we will do.

 

[BrianDrab]

Bullet#2 should really be to plug the USB drive into the non-working computer.

 

[jol22]

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:13-09-2015 02
Ran by SYSTEM on MININT-5K93512 (13-09-2015 21:16:24)
Running from F:\
Platform: Windows 7 Home Premium (X86) Language: English (United States)
Internet Explorer Version 9
Boot Mode: Recovery
Default: ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.


Tutorial for Farbar Recovery Scan Tool: FRST Tutorial - How to use Farbar Recovery Scan Tool - Geeks to Go Forum


==================== Registry (Whitelisted) ===========================


(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)


HKLM\...\Run: [] => [X]
HKLM\...\Run: [AVG_UI] => C:\Program Files\AVG\AVG2015\avgui.exe [3730344 2015-07-07] (AVG Technologies CZ, s.r.o.)
HKLM\...\RunOnce: [*Restore] => C:\Windows\system32\rstrui.exe [262656 2010-11-20] (Microsoft Corporation)
HKLM\...\Policies\Explorer: [TaskbarNoNotification] 0
HKLM\...\Policies\Explorer: [HideSCAHealth] 0
AppInit_DLLs: C:\PROGRA~1\GOOGLE\GOOGLE~1\GO36F4~1.DLL => C:\Program Files\Google\Google Desktop Search\GoogleDesktopNetwork3.dll [123392 2010-08-23] (Google)


==================== Services (Whitelisted) ========================


(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


S2 AVGIDSAgent; C:\Program Files\AVG\AVG2015\avgidsagent.exe [3518376 2015-07-07] (AVG Technologies CZ, s.r.o.)
S2 avgwd; C:\Program Files\AVG\AVG2015\avgwdsvc.exe [314304 2015-07-07] (AVG Technologies CZ, s.r.o.)
S4 CLHNService; C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe [75048 2008-12-18] ()
S4 ePowerSvc; C:\Program Files\Acer\Acer PowerSmart Manager\ePowerSvc.exe [690720 2009-08-26] (Acer Incorporated)
S4 EpsonBidirectionalService; C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe [94208 2006-12-19] (SEIKO EPSON CORPORATION)
S4 EPSON_EB_RPCV4_01; C:\ProgramData\EPSON\EPW!3 SSRP\E_S40ST7.EXE [143872 2007-12-16] (SEIKO EPSON CORPORATION)
S4 EPSON_PM_RPCV4_01; C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RP7.EXE [113664 2007-01-10] (SEIKO EPSON CORPORATION)
S4 GoogleDesktopManager-051210-111108; C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe [30192 2010-08-23] (Google)
S4 McComponentHostService; C:\Program Files\McAfee Security Scan\3.11.163\McCHSvc.exe [235696 2015-07-31] (McAfee, Inc.)
S2 MWLService; C:\Program Files\EgisTec\MyWinLocker 3\x86\\MWLService.exe [306736 2008-10-27] (EgisTec Inc.)
S4 NTI IScheduleSvc; C:\Program Files\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe [61184 2009-04-11] (NewTech Infosystems, Inc.)
S4 NTISchedulerSvc; C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe [144632 2008-09-23] (NewTech Infosystems, Inc.)
S2 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [680960 2013-05-26] (Microsoft Corporation)
S2 gupdate; "C:\Program Files\Google\Update\GoogleUpdate.exe" /svc [X]
S3 gupdatem; "C:\Program Files\Google\Update\GoogleUpdate.exe" /medsvc [X]


===================== Drivers (Whitelisted) ==========================


(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


S3 athr; C:\Windows\System32\DRIVERS\athr.sys [3208496 2015-05-19] (Qualcomm Atheros Communications, Inc.)
S1 Avgdiskx; C:\Windows\System32\DRIVERS\avgdiskx.sys [132576 2015-03-11] (AVG Technologies CZ, s.r.o.)
S1 AVGIDSDriver; C:\Windows\System32\DRIVERS\avgidsdriverx.sys [231856 2015-06-26] (AVG Technologies CZ, s.r.o.)
S0 AVGIDSHX; C:\Windows\System32\DRIVERS\avgidshx.sys [190944 2015-05-12] (AVG Technologies CZ, s.r.o.)
S1 AVGIDSShim; C:\Windows\System32\DRIVERS\avgidsshimx.sys [29664 2015-05-14] (AVG Technologies CZ, s.r.o.)
S1 Avgldx86; C:\Windows\System32\DRIVERS\avgldx86.sys [207328 2015-06-16] (AVG Technologies CZ, s.r.o.)
S0 Avglogx; C:\Windows\System32\DRIVERS\avglogx.sys [290272 2015-05-07] (AVG Technologies CZ, s.r.o.)
S0 Avgmfx86; C:\Windows\System32\DRIVERS\avgmfx86.sys [170464 2015-06-10] (AVG Technologies CZ, s.r.o.)
S0 Avgrkx86; C:\Windows\System32\DRIVERS\avgrkx86.sys [35808 2015-03-20] (AVG Technologies CZ, s.r.o.)
S1 Avgtdix; C:\Windows\System32\DRIVERS\avgtdix.sys [213984 2015-05-12] (AVG Technologies CZ, s.r.o.)
S3 cpudrv; C:\Program Files\SystemRequirementsLab\cpudrv.sys [11336 2011-06-02] ()
S3 hwusbfake; C:\Windows\System32\DRIVERS\ewusbfake.sys [103040 2008-12-30] (Huawei Technologies Co., Ltd.)
S2 mwlPSDFilter; C:\Windows\System32\DRIVERS\mwlPSDFilter.sys [19504 2008-10-09] (Egis Incorporated.)
S2 mwlPSDNServ; C:\Windows\System32\DRIVERS\mwlPSDNServ.sys [16432 2008-10-09] (Egis Incorporated.)
S2 mwlPSDVDisk; C:\Windows\System32\DRIVERS\mwlPSDVDisk.sys [59952 2008-10-09] (Egis Incorporated.)
S3 IntcAzAudAddService; system32\drivers\RTKVHDA.sys [X]


==================== NetSvcs (Whitelisted) ===================


(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)




==================== One Month Created files and folders ========


(If an entry is included in the fixlist, the file/folder will be moved.)


2015-09-13 21:15 - 2015-09-13 21:16 - 00000000 ____D C:\FRST
2015-09-11 11:42 - 2015-09-13 19:48 - 00000000 ____D C:\Users\Jo\Desktop\Tweaking.com - Windows Repair
2015-09-11 11:41 - 2015-09-11 11:41 - 18073209 _____ C:\Users\Jo\Desktop\tweaking.com_windows_repair_aio.zip
2015-09-11 05:15 - 2015-09-11 05:15 - 00000000 ____D C:\63f4e3b070a23d882dcfab1f
2015-09-11 05:12 - 2015-09-11 05:13 - 11840839 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x64.msu
2015-09-11 05:11 - 2015-09-11 05:11 - 00000000 ____D C:\e1897e665ad39a87df3f
2015-09-11 05:10 - 2015-09-11 05:11 - 01003796 _____ C:\Users\Jo\Downloads\Windows6.1-KB2834140-v2-x64.msu
2015-09-11 04:54 - 2015-09-11 04:54 - 00599885 _____ C:\Users\Jo\Downloads\Windows6.1-KB2834140-v2-x86 (4).msu
2015-09-11 04:54 - 2015-09-11 04:54 - 00000000 ____D C:\cab123bc7705fed42cb3a4
2015-09-11 04:53 - 2015-09-11 04:53 - 00000000 ____D C:\27f7f0596b8a37dc6419c001db54df60
2015-09-11 04:52 - 2015-09-11 04:53 - 00599885 _____ C:\Users\Jo\Downloads\Windows6.1-KB2834140-v2-x86 (3).msu
2015-09-11 03:57 - 2015-09-11 03:57 - 00000000 ____D C:\4f6dfb480f70a133c82c3f3aee3753c7
2015-09-11 03:56 - 2015-09-11 03:57 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86 (8).msu
2015-09-11 03:55 - 2015-09-11 03:56 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86 (7).msu
2015-09-11 03:45 - 2015-09-11 03:45 - 00000000 ____D C:\b4c2c39bc46ba5f57b01e910b4
2015-09-11 03:44 - 2015-09-11 03:44 - 00230071 _____ C:\Users\Jo\Downloads\Windows6.1-KB2786081-x86 (4).msu
2015-09-11 03:37 - 2015-09-11 03:37 - 00000000 ____D C:\c8ac6b3c35f3693b48
2015-09-11 03:36 - 2015-09-11 03:37 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86 (6).msu
2015-09-11 03:17 - 2015-09-11 03:17 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86 (5).msu
2015-09-11 03:17 - 2015-09-11 03:17 - 00000000 ____D C:\82087c94beafe584a17d95
2015-09-11 03:16 - 2015-09-11 03:16 - 01162805 _____ C:\Users\Jo\Downloads\Windows6.1-KB2533623-x86 (6).msu
2015-09-11 03:16 - 2014-05-14 08:23 - 01973728 _____ (Microsoft Corporation) C:\Windows\System32\wuaueng.dll
2015-09-11 03:16 - 2014-05-14 08:23 - 00054240 _____ (Microsoft Corporation) C:\Windows\System32\wuauclt.exe
2015-09-11 03:16 - 2014-05-14 08:23 - 00045536 _____ (Microsoft Corporation) C:\Windows\System32\wups2.dll
2015-09-11 03:16 - 2014-05-14 08:17 - 02425856 _____ (Microsoft Corporation) C:\Windows\System32\wucltux.dll
2015-09-11 03:15 - 2014-05-14 08:23 - 00581600 _____ (Microsoft Corporation) C:\Windows\System32\wuapi.dll
2015-09-11 03:15 - 2014-05-14 08:23 - 00036320 _____ (Microsoft Corporation) C:\Windows\System32\wups.dll
2015-09-11 03:15 - 2014-05-14 08:17 - 00092672 _____ (Microsoft Corporation) C:\Windows\System32\wudriver.dll
2015-09-11 03:15 - 2014-05-14 00:23 - 00179656 _____ (Microsoft Corporation) C:\Windows\System32\wuwebv.dll
2015-09-11 03:15 - 2014-05-14 00:17 - 00033792 _____ (Microsoft Corporation) C:\Windows\System32\wuapp.exe
2015-09-11 03:14 - 2015-09-11 03:14 - 04904874 _____ C:\Users\Jo\Downloads\Windows6.1-KB2731771-x86 (2).msu
2015-09-11 03:11 - 2015-09-11 03:11 - 01662478 _____ C:\Users\Jo\Downloads\Windows6.1-KB2729094-v2-x86 (4).msu
2015-09-10 11:36 - 2015-09-10 11:36 - 00000000 ____D C:\9a12e446902bf52d801b6e
2015-09-10 11:35 - 2015-09-10 11:36 - 01162805 _____ C:\Users\Jo\Downloads\Windows6.1-KB2533623-x86 (5).msu
2015-09-10 11:32 - 2015-09-10 11:32 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86 (4).msu
2015-09-10 11:31 - 2015-09-10 11:31 - 00230071 _____ C:\Users\Jo\Downloads\Windows6.1-KB2786081-x86 (3).msu
2015-09-10 11:29 - 2015-09-10 11:30 - 00599885 _____ C:\Users\Jo\Downloads\Windows6.1-KB2834140-v2-x86 (2).msu
2015-09-10 11:24 - 2015-09-10 11:24 - 01162805 _____ C:\Users\Jo\Downloads\Windows6.1-KB2533623-x86 (4).msu
2015-09-10 11:24 - 2015-09-10 11:24 - 00000000 ____D C:\0d1aa39ddc41b2bac2efbfc55810
2015-09-10 10:59 - 2015-09-10 10:59 - 01162805 _____ C:\Users\Jo\Downloads\Windows6.1-KB2533623-x86 (3).msu
2015-09-10 10:55 - 2015-09-10 10:55 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86 (3).msu
2015-09-10 10:55 - 2015-09-10 10:55 - 00000000 ____D C:\62e721887ef6174da4634a
2015-09-10 10:47 - 2012-11-22 18:48 - 00049152 _____ (Microsoft Corporation) C:\Windows\System32\taskhost.exe
2015-09-10 10:40 - 2015-09-10 10:41 - 00230071 _____ C:\Users\Jo\Downloads\Windows6.1-KB2786081-x86 (2).msu
2015-09-10 10:37 - 2015-09-10 10:37 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86 (2).msu
2015-09-10 10:36 - 2015-09-10 10:36 - 01162805 _____ C:\Users\Jo\Downloads\Windows6.1-KB2533623-x86 (2).msu
2015-09-10 10:35 - 2015-09-10 10:35 - 04904874 _____ C:\Users\Jo\Downloads\Windows6.1-KB2731771-x86 (1).msu
2015-09-10 10:34 - 2015-09-10 10:35 - 01662478 _____ C:\Users\Jo\Downloads\Windows6.1-KB2729094-v2-x86 (3).msu
2015-09-10 10:33 - 2015-09-10 10:33 - 01662478 _____ C:\Users\Jo\Downloads\Windows6.1-KB2729094-v2-x86 (2).msu
2015-09-10 10:28 - 2015-09-10 10:29 - 01662478 _____ C:\Users\Jo\Downloads\Windows6.1-KB2729094-v2-x86 (1).msu
2015-09-10 10:25 - 2015-09-10 10:28 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86 (1).msu
2015-09-10 10:25 - 2015-09-10 10:27 - 01162805 _____ C:\Users\Jo\Downloads\Windows6.1-KB2533623-x86 (1).msu
2015-09-10 10:25 - 2015-09-10 10:27 - 00230071 _____ C:\Users\Jo\Downloads\Windows6.1-KB2786081-x86 (1).msu
2015-09-10 10:25 - 2015-09-10 10:26 - 00599885 _____ C:\Users\Jo\Downloads\Windows6.1-KB2834140-v2-x86 (1).msu
2015-09-10 10:23 - 2015-09-10 10:25 - 00599885 _____ C:\Users\Jo\Downloads\Windows6.1-KB2834140-v2-x86.msu
2015-09-10 10:23 - 2015-09-10 10:25 - 00230071 _____ C:\Users\Jo\Downloads\Windows6.1-KB2786081-x86.msu
2015-09-10 10:23 - 2015-09-10 10:24 - 05911327 _____ C:\Users\Jo\Downloads\Windows6.1-KB2670838-x86.msu
2015-09-10 10:23 - 2015-09-10 10:23 - 04904874 _____ C:\Users\Jo\Downloads\Windows6.1-KB2731771-x86.msu
2015-09-10 10:23 - 2015-09-10 10:23 - 01162805 _____ C:\Users\Jo\Downloads\Windows6.1-KB2533623-x86.msu
2015-09-10 10:23 - 2015-09-10 10:23 - 00000000 ____D C:\554584b4a64aa0a495d40b89761c
2015-09-10 10:22 - 2015-09-10 10:23 - 01662478 _____ C:\Users\Jo\Downloads\Windows6.1-KB2729094-v2-x86.msu
2015-09-10 09:49 - 2015-09-11 04:48 - 00000134 _____ C:\Users\Jo\Desktop\Internet Explorer Troubleshooting.url
2015-09-10 09:41 - 2015-09-11 04:49 - 00025424 _____ C:\Windows\IE11_main.log
2015-09-10 09:41 - 2015-09-10 09:41 - 02077392 _____ (Microsoft Corporation) C:\Users\Jo\Desktop\IE11-Windows6.1.exe
2015-09-10 08:48 - 2015-09-10 08:48 - 00000000 ____D C:\a171b44b27132d4c2c8f
2015-09-10 06:18 - 2015-09-10 06:18 - 00000000 ____D C:\Windows\System32\SPReview
2015-09-10 05:50 - 2015-09-10 05:50 - 00140608 _____ C:\Windows\Minidump\091015-59483-01.dmp
2015-09-10 04:30 - 2015-09-10 14:34 - 00000000 ____D C:\80d2b125541bd69c2e
2015-09-08 11:18 - 2015-09-08 11:18 - 00002950 _____ C:\Users\Jo\Desktop\SFCScript.txt
2015-09-07 10:05 - 2015-09-09 11:37 - 15713417 _____ C:\Users\Jo\Desktop\CBS.zip
2015-09-06 08:32 - 2015-09-06 08:32 - 00000000 ____D C:\Windows\pss
2015-09-06 08:26 - 2015-09-08 11:19 - 00000000 ____D C:\Users\Jo\AppData\Local\niemiro
2015-09-05 10:21 - 2015-09-05 10:21 - 03764224 _____ C:\Users\Jo\Desktop\SxS
2015-09-05 10:20 - 2015-09-05 10:20 - 04882432 _____ C:\Users\Jo\Desktop\CBS
2015-09-05 09:12 - 2015-09-08 11:19 - 00021406 _____ C:\Users\Jo\Desktop\SFCFix.txt
2015-09-05 09:10 - 2015-09-05 09:10 - 01319424 _____ (niemiro) C:\Users\Jo\Desktop\SFCFix.exe
2015-09-05 01:43 - 2015-09-05 01:44 - 00000000 ____D C:\Program Files\McAfee Security Scan
2015-08-31 07:15 - 2015-08-31 07:16 - 00000000 ____D C:\Users\Jo\Downloads\Katy Perry - PRISM (Deluxe Version)
2015-08-16 05:51 - 2015-09-10 08:27 - 00001120 _____ C:\Windows\PFRO.log


==================== One Month Modified files and folders ========


(If an entry is included in the fixlist, the file/folder will be moved.)


2015-09-13 19:48 - 2010-02-05 10:14 - 00000000 ____D C:\users\Jo
2015-09-13 19:48 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\wfp
2015-09-13 19:48 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\registration
2015-09-11 11:26 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\tracing
2015-09-11 07:56 - 2009-02-11 12:16 - 00000000 ___HD C:\Program Files\InstallShield Installation Information
2015-09-11 07:49 - 2010-02-05 10:13 - 00019344 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2015-09-11 07:49 - 2010-02-05 10:13 - 00019344 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2015-09-11 07:46 - 2010-02-05 10:42 - 01611984 _____ C:\Windows\WindowsUpdate.log
2015-09-11 07:41 - 2010-07-09 09:59 - 00065536 _____ C:\Windows\System32\Ikeext.etl
2015-09-11 07:40 - 2015-08-05 10:45 - 00376460 _____ C:\Windows\setupact.log
2015-09-11 04:35 - 2010-02-05 10:50 - 00734802 _____ C:\Windows\System32\PerfStringBackup.INI
2015-09-11 03:34 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\Microsoft.NET
2015-09-11 03:10 - 2015-07-16 10:50 - 00000000 ____D C:\ProgramData\MFAData
2015-09-10 14:34 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\TAPI
2015-09-10 14:34 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\spp
2015-09-10 14:34 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\Speech
2015-09-10 14:34 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\MUI
2015-09-10 14:34 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\security
2015-09-10 08:48 - 2013-12-08 04:11 - 00000000 ____D C:\Windows\System32\MRT
2015-09-10 08:40 - 2009-07-13 20:33 - 00427616 _____ C:\Windows\System32\FNTCACHE.DAT
2015-09-10 06:42 - 2009-07-13 23:49 - 00000000 ____D C:\Program Files\Windows Journal
2015-09-10 06:42 - 2009-07-13 20:52 - 00000000 ____D C:\Program Files\Windows Sidebar
2015-09-10 06:42 - 2009-07-13 20:52 - 00000000 ____D C:\Program Files\Windows Portable Devices
2015-09-10 06:42 - 2009-07-13 20:52 - 00000000 ____D C:\Program Files\Windows Photo Viewer
2015-09-10 06:42 - 2009-07-13 20:52 - 00000000 ____D C:\Program Files\Windows Defender
2015-09-10 06:42 - 2009-07-13 20:52 - 00000000 ____D C:\Program Files\DVD Maker
2015-09-10 06:42 - 2009-07-13 18:37 - 00000000 ____D C:\Program Files\Common Files\System
2015-09-10 06:41 - 2009-07-13 18:37 - 00000000 ____D C:\Windows\System32\AdvancedInstallers
2015-09-10 05:50 - 2010-02-05 13:01 - 00000000 ____D C:\Windows\Minidump
2015-09-10 02:54 - 2009-02-18 04:10 - 00000000 ____D C:\ProgramData\Microsoft Help
2015-09-09 11:40 - 2013-11-28 01:30 - 00000000 ____D C:\Users\Jo\AppData\Local\991821C2-F158-451E-B28B-29631A0045B2.aplzod
2015-09-09 09:57 - 2009-10-02 23:01 - 00000000 ____D C:\Users\Jo\AppData\Local\Google
2015-09-08 11:19 - 2015-07-22 12:43 - 00000000 ____D C:\SFCFix
2015-09-06 08:17 - 2012-12-28 05:40 - 00000000 ___RD C:\Users\Jo\Dropbox
2015-09-06 08:17 - 2012-12-28 05:33 - 00000000 ____D C:\Users\Jo\AppData\Roaming\Dropbox
2015-09-05 08:53 - 2013-12-08 04:16 - 00000000 ____D C:\Users\Jo\AppData\Local\Windows Live
2015-08-31 09:17 - 2010-02-24 10:55 - 00000000 ____D C:\Users\Jo\AppData\Roaming\uTorrent
2015-08-26 09:36 - 2013-12-08 04:11 - 132039072 _____ (Microsoft Corporation) C:\Windows\System32\MRT.exe
2015-08-18 00:59 - 2010-02-24 11:55 - 00000000 ____D C:\Users\Jo\AppData\Roaming\Apple Computer
2015-08-16 13:24 - 2009-11-09 14:35 - 00000000 ____D C:\Program Files\Microsoft Silverlight
2015-08-16 06:52 - 2015-07-10 08:45 - 00000000 ___SD C:\Windows\System32\CompatTel
2015-08-16 06:52 - 2015-07-10 08:45 - 00000000 ____D C:\Windows\System32\appraiser
2015-08-16 06:20 - 2012-09-09 02:45 - 00778440 _____ (Adobe Systems Incorporated) C:\Windows\System32\FlashPlayerApp.exe
2015-08-16 06:20 - 2012-09-09 02:45 - 00142536 _____ (Adobe Systems Incorporated) C:\Windows\System32\FlashPlayerCPLApp.cpl
2015-08-16 05:54 - 2015-05-01 09:41 - 00000000 ____D C:\Users\Jo\AppData\Roaming\Update Manager


Files to move or delete:
====================
C:\Windows\Tasks\{22116563-108C-42c0-A7CE-60161B75E508}.job
C:\Windows\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
C:\Windows\Tasks\{62C40AA6-4406-467a-A5A5-DFDF1B559B7A}.job
C:\Windows\Tasks\{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job
C:\Windows\Tasks\{BBAEAEAF-1275-40e2-BD6C-BC8F88BD114A}.job




Some files in TEMP:
====================
C:\Users\Jo\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpczax47.dll
C:\Users\Jo\AppData\Local\Temp\SMSetup.exe




==================== Known DLLs (Whitelisted) =========================




==================== Bamital & volsnap =================


(There is no automatic fix for files that do not pass verification.)


C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\dnsapi.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit




safeboot: {a9d4d022-d441-11dc-8a35-e9a1536067d6} => The system is configured to boot to Safe Mode <===== ATTENTION


==================== Restore Points =========================


Restore point date: 2015-09-10 11:19:42
Restore point date: 2015-09-10 11:33:47
Restore point date: 2015-09-11 03:14:52
Restore point date: 2015-09-11 03:51:35
Restore point date: 2015-09-11 03:53:14
Restore point date: 2015-09-11 07:55:41
Restore point date: 2015-09-11 08:02:42


==================== BCD ================================


Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=C:
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {default}
resumeobject {a9d4d023-d441-11dc-8a35-e9a1536067d6}
displayorder {default}
toolsdisplayorder {memdiag}
timeout 30


Windows Boot Loader
-------------------
identifier {572bcd56-ffa7-11d9-aae0-0007e994107d}
device ramdisk=[D:]\x86\winre.wim,{ad6c7bc8-fa0f-11da-8ddf-0013200354d8}
path \windows\system32\boot\winload.exe
description Windows Recovery Environment
osdevice ramdisk=[D:]\x86\winre.wim,{ad6c7bc8-fa0f-11da-8ddf-0013200354d8}
systemroot \windows
nx OptIn
detecthal Yes
winpe Yes


Windows Boot Loader
-------------------
identifier {default}
device partition=C:
path \Windows\system32\winload.exe
description Windows 7
locale en-US
inherit {bootloadersettings}
recoverysequence {current}
recoveryenabled Yes
osdevice partition=C:
systemroot \Windows
resumeobject {a9d4d023-d441-11dc-8a35-e9a1536067d6}
nx OptIn
safeboot Network


Windows Boot Loader
-------------------
identifier {current}
device ramdisk=[C:]\Recovery\de568600-1286-11df-83d5-001f16ae5b4f\Winre.wim,{de568601-1286-11df-83d5-001f16ae5b4f}
path \windows\system32\winload.exe
description Windows Recovery Environment
inherit {bootloadersettings}
osdevice ramdisk=[C:]\Recovery\de568600-1286-11df-83d5-001f16ae5b4f\Winre.wim,{de568601-1286-11df-83d5-001f16ae5b4f}
systemroot \windows
nx OptIn
winpe Yes


Resume from Hibernate
---------------------
identifier {a9d4d023-d441-11dc-8a35-e9a1536067d6}
device partition=C:
path \Windows\system32\winresume.exe
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
filedevice partition=C:
filepath \hiberfil.sys
pae Yes
debugoptionenabled No


Windows Memory Tester
---------------------
identifier {memdiag}
device partition=C:
path \boot\memtest.exe
description Windows Memory Diagnostic
locale en-US
inherit {globalsettings}
badmemoryaccess Yes


Windows Legacy OS Loader
------------------------
identifier {ntldr}
device unknown
path \ntldr
description Earlier Version of Windows


EMS Settings
------------
identifier {emssettings}
bootems Yes


Debugger Settings
-----------------
identifier {dbgsettings}
debugtype Serial
debugport 1
baudrate 115200


RAM Defects
-----------
identifier {badmemory}


Global Settings
---------------
identifier {globalsettings}
inherit {dbgsettings}
{emssettings}
{badmemory}


Boot Loader Settings
--------------------
identifier {bootloadersettings}
inherit {globalsettings}


Hypervisor Settings
-------------------
identifier {hypervisorsettings}
hypervisordebugtype Serial
hypervisordebugport 1
hypervisorbaudrate 115200


Resume Loader Settings
----------------------
identifier {resumeloadersettings}
inherit {globalsettings}


Device options
--------------
identifier {ad6c7bc8-fa0f-11da-8ddf-0013200354d8}
description Ramdisk Device Options
ramdisksdidevice partition=D:
ramdisksdipath \X86\boot.sdi


Device options
--------------
identifier {de568601-1286-11df-83d5-001f16ae5b4f}
description Ramdisk Options
ramdisksdidevice partition=C:
ramdisksdipath \Recovery\de568600-1286-11df-83d5-001f16ae5b4f\boot.sdi




==================== Memory info ===========================


Percentage of memory in use: 15%
Total physical RAM: 3000.83 MB
Available physical RAM: 2537.58 MB
Total Virtual: 2999.11 MB
Available Virtual: 2542.11 MB


==================== Drives ================================


Drive c: (ACER) (Fixed) (Total:139.28 GB) (Free:13.76 GB) NTFS ==>[drive with boot components (obtained from BCD)]
Drive d: (PQSERVICE) (Fixed) (Total:9.76 GB) (Free:1.96 GB) FAT32
Drive f: (Volume) (Fixed) (Total:74.53 GB) (Free:57.46 GB) NTFS
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS


==================== MBR & Partition Table ==================


========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 149.1 GB) (Disk ID: 91FBBAA4)
Partition 1: (Not Active) - (Size=9.8 GB) - (Type=27)
Partition 2: (Active) - (Size=139.3 GB) - (Type=07 NTFS)


========================================================
Disk: 1 (MBR Code: Windows 7 or 8) (Size: 74.5 GB) (Disk ID: 64195101)
Partition 1: (Not Active) - (Size=74.5 GB) - (Type=07 NTFS)




LastRegBack: 2015-09-08 10:34


==================== End of FRST.txt ============================

 

[BrianDrab]

Thank you. Let's set your system to be configured to boot normally and see what happens first.

Configure Machine to Boot Normally
1. Plug your USB drive into a working machine.
2. Please download the attached file to your USB drive.
3. Plug your USB drive back into your sick machine.
4. Open up FRST.exe again.
5. Click the Fix button.
6. Notepad will open once complete.
7. Type exit at the command-prompt and then reboot your machine.
8. There will also be a file named fixlog.txt on your USB key. Please post the contents of this in your next reply.

 

[jol22]

Managed to boot up successfully!

Fix result ofFarbar Recovery Scan Tool (x86) Version:13-09-2015 02
Ran by SYSTEM(2015-09-14 09:22:47) Run:1
Running from F:\
Boot Mode:Recovery

==============================================

fixlist content:
*****************
safeboot: {a9d4d022-d441-11dc-8a35-e9a1536067d6}=> The system is configured to boot to Safe Mode <===== ATTENTION
*****************


========================= bcdedit ========================


The operationcompleted successfully.

========= End ofbcdedit =========


==== End ofFixlog 09:22:48 ====

 

[BrianDrab]

Excellent. OK, let's do the following instructions instead. I've adjusted so they are not done from Safe Mode.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Repairs tab and click the Open Repairs button.
8. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
9. Please click the Unselect All button and then click to enable only the following ones:

14 - Remove Temp Files
17 - Repair Windows Updates


10. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

11. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
12. After the reboot, go to Windows Updates and check for updates. It will take considerably longer the first time so give it some time. Let me know if a list of updates comes up.

 

[jol22]

It is still getting stuck on the checking for updates screen as it has been running for well over an hour now and doesn't seem to be doing anything.

 

[BrianDrab]

Are you able to let it run for another hour or so to see if it eventually comes up?

 

[jol22]

Let it run for a further hour and a half and still nothing as of yet.

 

[jol22]

I spoke to soon, it has just finished and it says that 162 updates are available.

 

[BrianDrab]

I appreciate that. OK, reboot your machine and then check for updates again. If nothing happens within 30 minutes then please do the following.

Step#1 - Purge Restore Points
1. Download Delfix from here.
2. Ensure only Purge system restore is checked.
3. Click Run.
Note: The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

Step#2 - SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[BrianDrab]

I spoke to soon, it has just finished and it says that 162 updates are available.

Nice!! It does take a very long time depending on the computer so I'm very happy to hear that. Let's start installing them and see how it goes.

 

[jol22]

All of them successfully downloaded and installed except 2:
- Internet explorer 11 for windows 7
- And its prerequisite update 2670838

I have tried downloading update 2670838 from the download centre but that also fails.

 

[BrianDrab]

Please zip up and attach the C:\Windows\Logs\CBS.log

I'll see why that prerequisite update is failing.