[SOLVED] WMI Provider Host APPCRASH

Looks like your name changed?
Today I emailed Gigabyte support and no answer, so I called them. Evidently the technician didn't read the report of what the problem was so I explained about the wireless and they tested it.
Here is what they emailed me:
Dear Customer,

We appreciate your patience as our technicians were in the middle of testing your product. In regards to testing your product, our technicians went ahead and used driver 20.60.0.7. They also tested 1 GB, as well as 2 GB, file transfers. After multiple tests by our technicians, they found that your product tested fine.
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So it looks like they will probably be shipping the MB back as is. Hopefully soon, but now I'm worried that I will have the same wireless problem. Could it be a bad wireless antennae? Or do you think it could be something in the interaction between Intel AC9260 and my router although my Intel AC7260 works just fine on my other computer.
After all the testing you had me do, I figured (and also Gigabyte support figured) that it was a hardware problem, hence the RMA.
 
Looks like they gave a shipping date of 9/27/18 and it will be the same MB not a replacement. So I will be into next week sometime before having it back together.
 
Yes, I had them change my username to reflect the name on other forums to prevent confusion

That is interesting that all the tests past. I recommend starting with the clean install and testing. If that does not work then we can look at some other things or possibly your router.
 
In case you are interested, I started my problem search on another forum that I have been going to for many years and Satrow is the one who pointed me to this forum. Just today I received a comment in that thread about how old my router is,LOL.
Anyway if you want to see if you can glean anything from that thread it is here: New MB wireless problem | Windows Secrets Lounge
As to the router, I have been giving it some thought and my needs are small since I have a wireless ISP and receiving radio on the top of the house with a small power supply/transfer switch for signal in and to the router. I do not receive any blazing speed from wireless out here in the sticks. Generally it's anywhere from 5 to 15 Mbps maximum.
I looked at the manual for the Linksys WRT1900AC and (if I understand it correctly) it looks like setup and operation is through the internet/cloud. I do not want that! Is ASUS a standalone router like my current WRT54G?
 
My old MB arrived this afternoon. It took me awhile to clean it up, as there were little streaks & globs of thermal paste all over the MB, even in 1 of the Ram slots. I assume that they were in a hurry to take it apart and didn't notice it.
Anyway, I have been working feverishly to get it back together so I can clean boot it for a fresh install of 1709. Any words of wisdom before I fire it up?
 
I apologize for the delay I have not been feeling my best the last few days. Good to hear you got the MB back. I still would recommend that you start with the latest released version of Windows 1803. However, you can upgrade it once it is up and running if you prefer. That is pretty sloppy of them to send it back to you in that condition. Let me know when you have it up and running and if any changes or not. I am happy to discuss the router questions more once we determine how it is working. keep me updated.
 
Since you are cross posting please read the following so you follow the etiquette rules.

Many of us work on the same forums so cross posting can cause confusion, conflicting information and a waste of our valuable time that could be used to help others. It is often against the terms of use in some forums and considered poor forum etiquette. At The very least, each site should be informed of your post so the same efforts are not duplicated. Once any solutions are found then they should be submitted on all posts to not leave any open threads. Please see the following regarding cross posting etiquette.


Excelguru Help Site - A message to forum cross postersy
 
Sorry to hear you are not feeling well and also I apologize for cross posting but since I put in the link to the other forum I "assumed" that it was ok because I have mainly stuck with your advice. If I am out of line please tell me and I will change what I am doing.
As to the computer, I put it back together late yesterday and this morning I clean installed 1709 ( before I saw your post ). The install was a bit different than my original install to a clean SSD and it picked a generic name for my computer (which I changed afterwards) and also when I got to picking the SSD and deleting so I could do a clean install, it showed 4 partitions which I deleted all of them. But shouldn't it have only shown 2 ( system and C )? I did what you said about disabling windows updating drivers. I then proceeded to install the drivers that I downloaded from Gigabyte, chipset, audio, LAN, wireless, Bluetooth, NVIDIA graphics, etc.
Then windows started updating after connecting to my wireless. All seemed to go ok on the updates but after they finished, my wireless disconnected and then reconnected.
So then I used IE 11 to go to ninite.com and started downloading Chrome, VLC, Foxit reader, and MalwareBytes. It became very sluggish on Chrome and disconnected once but reconnected and the rest went pretty fast. Then at the end when I closed IE 11 it died and stayed that way until I clicked on disconnect and then clicked on reconnect.
Evidently they updated the BIOS while they were testing the MB to the latest BIOS F4.
I haven't gotten a lot installed yet nor have I connected to my networked computers yet. I haven't hooked up my SATA HDD yet either, I assume that I will have to reformat that won't I?
 
Thank you, unfortunately I have a lot of health issues so it is day by day usually so if I am out for a bit you understand why. I understand you want to get the fastest help and other opinions possibly just remember the etiquette rules so we understand and do not duplicate efforts, etc, etc.

it showed 4 partitions which I deleted all of them.
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Yes, most all newer computers have UEFI based bios and use the newer GPT format for partitions which is better. The four partitions are it uses OS, System, MSR, WinRe. You can research MBR VS GPT if you like for more info.

I then proceeded to install the drivers that I downloaded from Gigabyte, chipset, audio, LAN, wireless, Bluetooth, NVIDIA graphics, etc.
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I would of liked you to create a Backup image of your fresh install either after this point or even before as a clean slate install to start testing. Then you can create differential images moving forward to always be able to go back to those points if needed or if you just want to start fresh again.

So then I used IE 11 to go to ninite.com and started downloading Chrome, VLC, Foxit reader, and MalwareBytes. It became very sluggish on Chrome and disconnected once but reconnected and the rest went pretty fast. Then at the end when I closed IE 11 it died and stayed that way until I clicked on disconnect and then clicked on reconnect.
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How is the wifi working now at this point? Did you install the Free MBAM version or Full? I recommend only the Free with Windows Defender.

I haven't hooked up my SATA HDD yet either, I assume that I will have to reformat that won't I?
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There should not be any reason to have to reformat this drive. It should work once connected.
 
Thank you, unfortunately I have a lot of health issues so it is day by day usually so if I am out for a bit you understand why
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I'm in the same boat unfortunately, the "Golden years" seem to have that effect.
I would of liked you to create a Backup image of your fresh install either after this point or even before as a clean slate install to start testing. Then you can create differential images moving forward to always be able to go back to those points if needed or if you just want to start fresh again.
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I've never done an "Image" on windows ( don't even know how ). I have always cloned drives with a software program that I have used for years. Since I can't find any adapters to clone this NVME I bought another Samsung SSD that I can clone once I get where I'm satisfied with everything.
How is the wifi working now at this point? Did you install the Free MBAM version or Full? I recommend only the Free with Windows Defender.
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The MBAM that came from ninite is a trial version so when it runs out I assume it will revert to the free. I went ahead and networked this computer and used another computer to transfer an 88 MB folder to this computer and it went without a hiccup. So far I haven't seen any more disconnections.
I guess the next thing I do will be to shut this computer down and hook up the SATA HDD to see what that looks like.
BTW, No WMI Provider Host crash's so far. Here's Reliability Monitor with Windows Store and a MalwareBytes crash. There is a ton of stuff that windows has installed below it.
Rel Mon.PNG
 
Age doesn't help but unfortunately it is a lot more than that.

A clone and image backup are similar. Rather than explaining here is a decent guide. I am not sure what program you use but it may offer the either option.
Backing up your entire drive: Cloning vs. imaging | PCWorld

Deactive the Trial version of MBAM as follows
Open Malwarebytes.Go to Settings > My Account, then click on Deactivate Premium trial. See if the errors stop.


Okay, good to hear the Wifi is working as expected for now. Keep me updated and or anything else.


Enjoy your weekend


 
Well, my wireless good news was short lived. I tried to transfer a 300 MB file from my other computer to this one and it stopped at 3% and lost connection and then started up again and got to 67% and died. I had to disconnect on the wireless and then reconnect to get the wireless to work again.
One thing I noticed though is that it looks like it is losing the network connection to the other computer because when the connection died, I could no longer see the other computers under network.
 
One thing I noticed though is that it looks like it is losing the network connection to the other computer because when the connection died, I could no longer see the other computers under network.
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Sorry, I should have been more clear. I noticed that the other computers on the network disappeared just before the connection dropped ( in the network list in File Explorer ).
 
Another thing that I just noticed is that even though I did the clean install to just the NVME SSD (the HDD wasn't even hooked up) and it was drive 0, after hooking up the Storage SATA HDD it assigned drive 0 to it and the C drive is now drive 1. Evidently the HDD takes priority in drive assignments.
Weird.
 
Have you performed any more testing on your wifi such as online, different computer, etc? Are you using any tools for your testing or just copying files?

I am not exactly sure what you are asking about on the drive assignments? See below if that helps.

The disk "numbers" shown by Disk Management, etc are assigned by which port they are connected to on the motherboard. IE SATA 0 - Disk 0, SATA 1 - disk 1, etc. it really should not make a difference. I did have one instance with Windows 10 where it would not boot correctly unless I used Disk 0 for the Windows drive, but that is odd.
 
As before, just going online seems to be ok ( as now ) and I am not using tools. Last night (in File Explorer) I tried to copy a folder from my networked W7 computer to this one (about 300 MB) and it got to about 3% and stopped/lost connection to internet and then reconnected to internet. Then it got to about 67% and I noticed that the W7 computer disappeared from the network list and the file transfer stopped and the wireless disconnected from the internet. It stayed that way until I manually disconnected the wireless and re-connected it to the internet. I haven't yet tried to download anything large from the internet. BUT when the first WU check ran after I installed the WiFi drivers, I got a bunch of large Cumulative Updates without a hiccup on the wireless.
The networking on this W10 computer seems to be a bit flaky because when it first boots, all my networked computers show up and I can transfer smaller files up to a least 90 MB anyway and after a short while the other networked computers just disappear from the network list in File Explorer. The only way I know how to get them back is to reboot everything which is a PITA. It acts like the networking on this W10 computer just loses the rest of the network and can no longer find them until a fresh reboot.
As to the Disk's, evidently the SATA ports have priority over the M.2 slots because it changed the drive numbers, which shouldn't really make a big difference. I was just curious as to why the single M.2 drive that got the clean install was Drive 0 and as soon as I hooked up the Storage HDD it took over Drive 0 and the M.2 changed to Drive 1.
 
Last night I noticed that Reliability Monitor had a ton of the WMI Provider Host App Crashes. The time stamps on the crashes seem to correspond with the times that I was installing more software.
I'm slowly giving up hope that this will be the computer build that I was hoping for. It's becoming more obvious that the extra money for a Gigabyte MB with wireless was a waste of the extra money it cost. As it stands, I am going to have to use the cat5 cable that I was trying to get away from or spend more money and time on a new router that may/may not fix the problem. It makes me question whether I should have stuck with ASUS MB's which I have always used and had no problems with in the past.
My decision to go with Gigabyte was based on all the USB connectivity they still offer and ASUS is doing away with, plus I had heard that Gigabyte was a good name.
I'm not sure where to go from here other than to just suck it up and live with it as is.
 
Last night (in File Explorer) I tried to copy a folder from my networked W7 computer to this one (about 300 MB) and it got to about 3% and stopped/lost connection to internet and then reconnected to internet. Then it got to about 67% and I noticed that the W7 computer disappeared from the network list and the file transfer stopped and the wireless disconnected from the internet. It stayed that way until I manually disconnected the wireless and re-connected it to the internet. I haven't yet tried to download anything large from the internet. BUT when the first WU check ran after I installed the WiFi drivers, I got a bunch of large Cumulative Updates without a hiccup on the wireless.
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It is looking more like a possible network issue then hardware from what you are telling me since it seems to be working properly online. When you mention that it "stopped/lost connection to internet and then reconnected to internet." are you meaning Network and not Internet? What happens if you transfer from another computer to this computer?

This is an easy to use Lan Speed testing tool. Run some tests with it and see what you experience.
https://totusoft.com/lanspeed


 

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