Error 80073712: Havent been able to install most updates for almost 2 years

Thank you, this is next.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:2978120​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
==================================================

Installing Windows Update Using DISM

--------------------
  • Download Windows6.1-KB2978120-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-KB2978120-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
  • Provide the latest CBS log
===================================================

Attempt to install the lowest number Windows Update and provide the most recent CBS log in your reply after it fails.

===================================================
Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update uninstall?
  • Update install?
  • CBS log
 
Hi,

I'm very sorry for the delay. I don't know what happened, but I didn't receive an email for any of your posts. And to further the delay, since this post was the first on a new page, I didn't notice there was a new page when I refreshed earlier.

Anyway, I just did your latest set of instructions. Update uninstalled, then installed, SFC scan showed nothing wrong, then lowest KB failed to install. CBS is attached.
 

Attachments

No problem at all. There were some web site issues this morning which was the reason for my double post. It may very well be notifications were interrupted as well.

Please do this.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:3037574​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
==================================================

Installing Windows Update Using DISM

--------------------
  • Download Windows6.1-KB3037574-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-KB3037574-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
  • If sfc fails to run or says Windows Resource Protection found corrupt files but was unable to fix some of them stop here and provide the latest CBS log
===================================================

Attempt to install the lowest number Windows Update and provide the most recent CBS log in your reply after it fails.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update uninstall?
  • Update install?
  • CBS log
 
Hi,

Thanks for the info. I hope it was a one-off thing.

Just ran your latest set of instructions. Same output as last post. CBS attached.

Thanks
 

Attachments

Just to give you an update, after this there are 3 more similar fixes we need to complete before we get a real shot at a succesful Windows Update.

This will be my final post for the evening but I will be back online first thing in the morning.

G'nite my friend.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:3122648​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
==================================================

Installing Windows Update Using DISM

--------------------
  • Download Windows6.1-KB3122648-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-KB3122648-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
  • If sfc fails to run or says Windows Resource Protection found corrupt files but was unable to fix some of them stop here and provide the latest CBS log
===================================================

Attempt to install the lowest number Windows Update and provide the most recent CBS log in your reply after it fails.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update uninstall?
  • Update install?
  • CBS log
 
And now this.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:3135983​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
==================================================

Installing Windows Update Using DISM

--------------------
  • Download Windows6.1-KB3135983-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-KB3135983-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
  • If sfc fails to run or says Windows Resource Protection found corrupt files but was unable to fix some of them stop here and provide the latest CBS log
===================================================

Attempt to install the lowest number Windows Update and provide the most recent CBS log in your reply after it fails.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update uninstall?
  • Update install?
  • CBS log
 
Greetings.

This please.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:3142024​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
==================================================

Installing Windows Update Using DISM

--------------------
  • Download Windows6.1-KB3142024-x64.cab.zip and save to your C: drive, as you prefer
  • Unzip the file into your C: drive
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt, then hit Enter
dism /online /add-package /packagepath:C:\Windows6.1-KB3142024-x64.cab​
  • You should receive the first message but may or may not see the next 2 messages:
The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​
  • If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
  • If the installation is unsuccessful please stop and provide a new CBS log
  • If the above was successful please complete the next steps
===================================================

Sfc /Scannow From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
  • If sfc fails to run or says Windows Resource Protection found corrupt files but was unable to fix some of them stop here and provide the latest CBS log
===================================================

Attempt to install the lowest number Windows Update and provide the most recent CBS log in your reply after it fails.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update uninstall?
  • Update install?
  • CBS log
 
Hi,

I had some complications with windows update. It stayed for a while not doing anything. I had to cancel it and try it again.
CBS is big, here is the link:
MEGA
 
Greetings.

Looks good, thanks for the second effort.

This is the final one for this series. It is a bit different by design.

===================================================

Manually Uninstalling a Windows Update

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Copy and paste the following after the Command Prompt and hit Enter
wusa /uninstall /KB:3210131​
  • If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
  • If the update is not installed click OK
===================================================

Sfc /Scannow From an Elevated Command Prompt

--------------------
  • Click Start, type Command, right click on Command Prompt (or cmd) above and select Run as administrator
  • Type sfc /scannow, hit Enter, and allow the process to complete
  • Provide the latest CBS log
===================================================

Please provide a list of current available Important Windows Updates. Do not attempt to install anything yet.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Update uninstall?
  • CBS log
  • Available Updates
 
Hi,

update uninstalled. CBS logs attached, and the available updates are the following:
KB4487078
KB4489878
KB915597 (Windows defender update, should I just go ahead and install that?)

Thanks
 

Attachments

Greetings.

Please attempt to install only KB4489878. If it fails post the CBS log.
 
Thank you.

That did not go as well as we had hoped.

Please do this.

===================================================

Process Monitor Trace

--------------------
  • Download (if necessary) and run Process Monitor. Leave this running while you perform the next steps.
  • Attempt to install the same update you just attempted
  • Stop Process Monitor as soon as the update fails. You can simply do this by clicking the magnifying glass on the toolbar
  • Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
  • Zip up and attach the LogFile.PML file as well as your CBS.log
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • LogFile.PML
  • CBS log
 
Hello,

That's unfortunate to hear.

Just a quick update, but I'm about to head to bed. I will have to this tomorrow.

Thanks!
 
Hi,

Just a small update. I'm rather swamped today. I'll either be able to do those latest steps late tonight, or I'll have to postpone til tomorrow.

Sorry about that.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top