MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 10, 2024 #921 DISM fail screenshot and CBS files are attached. Attachments DISM_Fail3_SG_KB2952264_08092024.jpg 76.3 KB · Views: 5 CBS.zip 5.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 10, 2024 #922 Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFixScript.txt and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Step 2: Perform the instructions in message #914 again starting at step #5 with the DISM command. Attachments SFCFixScript.txt 8.8 KB · Views: 1
Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFixScript.txt and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Step 2: Perform the instructions in message #914 again starting at step #5 with the DISM command.
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 10, 2024 #923 DISM fail screenshot and CBS files are attached. Attachments DISM_Fail4_SG_KB2952264_08102024.jpg 79.9 KB · Views: 2 CBS.zip 5.1 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 10, 2024 #924 Provide a fresh copy of the components hive.
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 10, 2024 #925 Components.zip is attached. Attachments components.zip 10.8 MB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 11, 2024 #926 Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFixScript.txt and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Step 2: Perform the instructions in message #914 again starting at step #5 with the DISM command. Attachments SFCFixScript.txt 947 bytes · Views: 2
Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFixScript.txt and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Step 2: Perform the instructions in message #914 again starting at step #5 with the DISM command.
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 11, 2024 #927 SFCFix attached and KB2952264 success! I restarted and checked Windows Update and KB2952264 is not on the list. Win7 Important Updates screenshot also attached. What's next? We tried KB4516655 briefly in Message #890, then switched to KB4489878 in Message #892, but did not finish either. Attachments SFCFix.txt 2.3 KB · Views: 1 DISM_Success_KB2952264_08112024.jpg 63.8 KB · Views: 4 Win7_ImportantUpdates_08112024.jpg 165.6 KB · Views: 4
SFCFix attached and KB2952264 success! I restarted and checked Windows Update and KB2952264 is not on the list. Win7 Important Updates screenshot also attached. What's next? We tried KB4516655 briefly in Message #890, then switched to KB4489878 in Message #892, but did not finish either.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 11, 2024 #928 While installing KB4489878 we ran into a problem with KB2952264 which is fixed now. We can resume with KB4489878. Perform the instructions in message #892 again. You can skip step 1, 2 and the command expand at step 5.
While installing KB4489878 we ran into a problem with KB2952264 which is fixed now. We can resume with KB4489878. Perform the instructions in message #892 again. You can skip step 1, 2 and the command expand at step 5.
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 11, 2024 #929 Well that was interesting. The DISM install of KB4489878 said 100% successful and a restart was required from the Command Prompt. The computer failed to restart and I let it sit a good 2 hours before forcing a power off. Upon restart it went in to recovery mode and took quite a while. It eventually finished and restarted and seems to be up and running but I have no idea where we are relative to the various KB's since it's been quite a while since the last system image. The list of Important Updates is still the same as Message #927.
Well that was interesting. The DISM install of KB4489878 said 100% successful and a restart was required from the Command Prompt. The computer failed to restart and I let it sit a good 2 hours before forcing a power off. Upon restart it went in to recovery mode and took quite a while. It eventually finished and restarted and seems to be up and running but I have no idea where we are relative to the various KB's since it's been quite a while since the last system image. The list of Important Updates is still the same as Message #927.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 12, 2024 #930 Ok. Run the command sfc /scannow in an elevated commandprompt and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
Ok. Run the command sfc /scannow in an elevated commandprompt and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 12, 2024 #931 I'll do a system image first. The last three or four times we ran sfc /scannow the computer did not restart. I meant to do the image last night but forgot. I'll start it soon.
I'll do a system image first. The last three or four times we ran sfc /scannow the computer did not restart. I meant to do the image last night but forgot. I'll start it soon.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 12, 2024 #932 Ok.
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 12, 2024 #933 The sfc /scannow ran successfully. Screenshot is attached. Attachments SFCscannow_ScreenGrab_08132024.jpg 49.6 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 13, 2024 #934 Great. Provide a screenshot of the available important Windows Updates.
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 13, 2024 #935 Here is a screenshot. Looks the same as the one from 8/11/2024. Attachments Win7_ImportantUpdates_08142024.jpg 167.1 KB · Views: 3
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 13, 2024 #936 Yes, I was expecting that. Install Update with DISM Download the update MSU here: https://catalog.s.download.windowsu..._4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb4534310-x64_4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4534310-x64.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Post a screenshot of the Commandprompt window. Zip and attach the file C:\Windows\Logs\CBS\CBS.log
Yes, I was expecting that. Install Update with DISM Download the update MSU here: https://catalog.s.download.windowsu..._4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb4534310-x64_4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4534310-x64.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Post a screenshot of the Commandprompt window. Zip and attach the file C:\Windows\Logs\CBS\CBS.log
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 13, 2024 #937 This one was really strange. I downloaded and installed KB4534310 and it installed successfully (screenshot attached). But the computer failed to restart and went into system recovery and even finished with the message that it can't be fixed (attached). So I restarted and it started up OK. Then I checked the important Windows updates and KB4534310 was still on the list. So I installed it using Windows Update. It took a long time to download and then installed. Upon restart the computer failed and went into system recovery again and then restarted OK. But when looking at the important updates (same list as in Messages #927 and #935), KB4534310 is still on the list. I'll wait for your advice before proceeding. Attachments DISM_Success_KB4534310_08142024.jpg 123.7 KB · Views: 3 Win7_StartupRepair_CannotFix_08132024.jpg 818.4 KB · Views: 3
This one was really strange. I downloaded and installed KB4534310 and it installed successfully (screenshot attached). But the computer failed to restart and went into system recovery and even finished with the message that it can't be fixed (attached). So I restarted and it started up OK. Then I checked the important Windows updates and KB4534310 was still on the list. So I installed it using Windows Update. It took a long time to download and then installed. Upon restart the computer failed and went into system recovery again and then restarted OK. But when looking at the important updates (same list as in Messages #927 and #935), KB4534310 is still on the list. I'll wait for your advice before proceeding.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 14, 2024 #938 Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
MarMax Contributor Joined Dec 8, 2023 Posts 568 Location SoCal Aug 14, 2024 #939 CBS file is attached. Attachments CBS.zip 2.9 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,658 Aug 14, 2024 #940 Step 1: Restart the computer. Check Windows Update again but don't install any updates yet. Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
Step 1: Restart the computer. Check Windows Update again but don't install any updates yet. Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.