[SOLVED] First Post - Windows 7 Update Failure

Command prompt screenshot and CBS files are attached.
 

Attachments

  • DISM_Fail4_SG_KB4489878_08032024.jpg
    DISM_Fail4_SG_KB4489878_08032024.jpg
    76.6 KB · Views: 3
  • CBS.zip
    CBS.zip
    290.5 KB · Views: 1
SFCFix Scan:
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, 2 files will appear on your desktop, called SFCFix.txt and log.zip.
  • Attach both files to your next reply.
 

Attachments

Last edited:
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Perform the instructions in message #892 again. You can skip step 1, 2 and the command expand at step 5.
 

Attachments

Command prompt screenshot and CBS files are attached.
 

Attachments

  • DISM_Fail5_SG_KB4489878_08042024.jpg
    DISM_Fail5_SG_KB4489878_08042024.jpg
    76.1 KB · Views: 2
  • CBS.zip
    CBS.zip
    284.2 KB · Views: 1
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Perform the instructions in message #892 again. You can skip step 1, 2 and the command expand at step 5.
 

Attachments

Command prompt screenshot and CBS files are attached.
 

Attachments

  • DISM_Fail6_SG_KB4489878_08042024.jpg
    DISM_Fail6_SG_KB4489878_08042024.jpg
    76.4 KB · Views: 4
  • CBS.zip
    CBS.zip
    732 KB · Views: 2
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Perform the instructions in message #892 again. You can skip step 1, 2 and the command expand at step 5.
 

Attachments

Command prompt screenshot and CBS files are attached.
 

Attachments

  • DISM_Fail7_SG_KB4489878_08052024.jpg
    DISM_Fail7_SG_KB4489878_08052024.jpg
    77.4 KB · Views: 2
  • CBS.zip
    CBS.zip
    289 KB · Views: 1
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Perform the instructions in message #892 again. You can skip step 1, 2 and the command expand at step 5.
 

Attachments

SFCFix, Command Prompt screenshot and CBS files are attached.
 

Attachments

  • SFCFix.txt
    SFCFix.txt
    3.3 KB · Views: 2
  • DISM_Fail8_SG_KB4489878_08062024.jpg
    DISM_Fail8_SG_KB4489878_08062024.jpg
    79.7 KB · Views: 4
  • CBS.zip
    CBS.zip
    475.4 KB · Views: 2
Export registry as hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).
  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the SideBySide file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
 
Install Update with DISM
  1. Download the update MSU here: http://download.windowsupdate.com/d..._3d7183f85e23d0173ac8cc5d12d66521e61d238f.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb2952664-v23-x64_3d7183f85e23d0173ac8cc5d12d66521e61d238f.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb2952664-v23-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
For some reason the link does not work. I looked up KB2952664 in the Microsoft Update Catalog and can download it there but it's not the same exact name. I'm attaching a screen shot of the two files that can be downloaded. Please advise.

EDITED to add a screenshot of the two files I downloaded. I'm not sure what the enabletask.exe file is for.
 

Attachments

  • KB2952664_msupdate_screenshot_08082024.jpg
    KB2952664_msupdate_screenshot_08082024.jpg
    67.4 KB · Views: 3
  • KB2952664_enabletask_files_screenshot_08082024.jpg
    KB2952664_enabletask_files_screenshot_08082024.jpg
    152.2 KB · Views: 2
I checked the downloadlink. The file downloads normally.
The KB2952664 in the Microsoft Update Catalog is a newer version. That is not what I want you to install.

Attached the requested update. Unzip it then start the instructions in message #914 at step #2.
 

Attachments

OK, your zip file worked to get the DISM package. I'm not sure why I could not get it with the first link.

DISM fail screenshot and CBS files are attached.
 

Attachments

  • DISM_Fail_SG_KB2952264_08082024.jpg
    DISM_Fail_SG_KB2952264_08082024.jpg
    134 KB · Views: 5
  • CBS.zip
    CBS.zip
    18.7 KB · Views: 1
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Perform the instructions in message #914 again starting at step #5 with the DISM command.
 

Attachments

DISM fail screenshot and CBS files are attached.
 

Attachments

  • DISM_Fail2_SG_KB2952264_08092024.jpg
    DISM_Fail2_SG_KB2952264_08092024.jpg
    75.9 KB · Views: 2
  • CBS.zip
    CBS.zip
    3.9 KB · Views: 1
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Perform the instructions in message #914 again starting at step #5 with the DISM command.
 

Attachments

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