[SOLVED] Windows Update Issue

Hi,

A colleague call my attention to some errors on the log lets try a different fix...

- Please download kb3212646 http://download.windowsupdate.com/d..._1852348a302cd587278400e936e2daf0321dc05d.msu save the file to c:\windows\temp
- change the name of the update file to a smaller name windows6.1-kb3212646-x86
(keep the extension .msu in the end of the file name in case its visible if not ignore that)
- open the Command Prompt as Administrator (Tutorial)
- type or Copy & Paste the following command:
dism /online /add-package /packagepath:c:\windows\temp\windows6.1-kb3212646-x86.msu
Click to expand...

Let me know the result.
 
Hi,
The dism command failed with code 0x80070032. Error: 50. The Request is not supported. Attaching the dism log.
 

Attachments

Hi,

Dims doesn't like to do the install that way please try the following:

  1. open the Command Prompt as Administrator
  2. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand windows6.1-kb3212646-x86.msu -f:* C:\window\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-kb3212646-x86.cab

  3. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  4. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  5. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  6. Paste (Ctrl+V) it into your next post please.
 
Hi,
Please find the response by executing dism. It didn't prompt for any response.
I had problems in executing the expand command. So I went into the directory c:\Windows\Temp and expanded the files manually using 7-zip.
==================================================================
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>cd /d c:\windows\temp
c:\Windows\Temp>expand windows6.1-kb3212646-x86.msu -f:* C:\window\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
windows6.1-kb3212646-x86.msu: Destination directory required for a multi-file CA
B.

c:\Windows\Temp>expand windows6.1-kb3212646-x86.msu -f:* C:\window\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
windows6.1-kb3212646-x86.msu: Destination directory required for a multi-file CA
B.

c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windo
ws6.1-kb3212646-x86.cab
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489
An error occurred trying to open - C:\windows\temp\windows6.1-kb3212646-x86.cab
Error: 0x80070003
Error: 3
The system cannot find the path specified.
The DISM log file can be found at C:\windows\Logs\DISM\dism.log
c:\Windows\Temp>expand ?
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
No destination specified for: ?.
c:\Windows\Temp>expand help
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
No destination specified for: help.
c:\Windows\Temp>help expand
This command is not supported by the help utility. Try "expand /?".
c:\Windows\Temp>expand /?
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
Expands one or more compressed files.
EXPAND [-R] Source Destination
EXPAND -R Source [Destination]
EXPAND -I Source [Destination]
EXPAND -D Source.cab [-F:Files]
EXPAND Source.cab -F:Files Destination
-R Rename expanded files.
-I Rename expanded files but ignore directory structure.
-D Display list of files in source.
Source Source file specification. Wildcards may be used.
-F:Files Name of files to expand from a .CAB.
Destination Destination file | path specification.
Destination may be a directory.
If Source is multiple files and -r is not specified,
Destination must be a directory.
c:\Windows\Temp>expand windows6.1-kb3212646-x86.msu -f:* c:\Uses\Desktop
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
windows6.1-kb3212646-x86.msu: Destination directory required for a multi-file CA
B.

c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windo
ws6.1-kb3212646-x86.cab
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489
Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~x86~~7
601.23642.1.0
[==========================100.0%==========================]
The operation completed successfully.
c:\Windows\Temp>
 
Hi,

Sorry I have a typo on the expand command the correct is:
expand windows6.1-kb3212646-x86.msu -f:* C:\windows\temp
Click to expand...

It seems dims worked this time. Try to install the updates and post the new CBS log after the install fails.
 
Hi,
I could install the update KB4103718 this time. What more, the IE11 Language Pack which was also failing repeatedly got installed successfully this time.
However, strangely, windows has again notified me to install KB4103718 and has started downloading the update by itself. Not sure of the reason. I will update you on the outcome.
 
Hi,
The update KB4103718 was installed successfully. On top of that, I received a notification today to install 61 important updates including KB4103718 again. All got installed successfully. Don't know why windows is looking to install the update KB4103718 repeatedly.
Any thoughts from your end? All of them are getting installed successfully as well.
 
Hi,

I'm checking the log, please run also the SUR tool and post the C:\Windows\Logs\CBS\CheckSUR.log
 
Hi,

Unfortunately SURT isn't helping us to find the problem...

We need to check the registry, please execute the following:

Export Registry Hive
  • download the script ExportCBSRegistry2.cmd and save it to the Desktop
  • right-click the file ExportCBSRegistry2.cmd and select Run as administrator
  • when the script ends a new file called SoftwareCBS.zip will be located on the Desktop
  • If the zip file is too large to upload to the forum please share the file using a service like Dropbox, One Drive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here
 
Hi,

Thanks for the registry export.

Now I need a list of installed updates...

- Please download the script WUList.cmd and save it to the Desktop
- right click on the file WUList.cmd and select Run As Administrator accept the security prompt and wait, when finished it will open Notepad with a log named WinUpdates.txt that is also saved on the Desktop
- Attach the WinUpdates.txt log to your post
 
Hi,

Lets try to install the KB4103718 using Dism to see what happens...

  1. Please download KB4103718 http://download.windowsupdate.com/d..._1e4b61004905b531e1541f829799c2ca88c15a01.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name windows6.1-kb4103718-x86.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand windows6.1-kb4103718-x86.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-kb4103718-x86.cab

  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.
 
Hi,
Please find below the outcome:
====================
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>cd /d c:\windows\temp
c:\Windows\Temp>expand windows6.1-kb4103718-x86.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility Version 6.1.7600.16385
Copyright (c) Microsoft Corporation. All rights reserved.
Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB4103718-x86.cab to Extraction Queue
Adding C:\windows\temp\PkgInstallOrder.txt to Extraction Queue
Adding C:\windows\temp\PCIClearStaleCache.exe to Extraction Queue
Adding C:\windows\temp\Windows6.1-KB4103718-x86-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows6.1-KB4103718-x86.xml to Extraction Queue
Expanding Files ....
Expanding Files Complete ...
6 files total.
c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windo
ws6.1-kb4103718-x86.cab
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489
Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~x86~~7
601.24136.1.4
[==========================100.0%==========================]
The operation completed successfully.

=============================================================
 
Thanks for the log.

Try to force searching for updates to see if finally the update is reported as installed.
 
Hi,
Yes, the last few updates got installed successfully. Only issue is that I’m getting the update for KB4103718 repeatedly and every time it’s getting successfully installed. This seems strange to me. What can be the reason?
 
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